Job summary
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Main duties of the job
Management of the managed service provider regarding Service Reviews. Delivery and the management and resolution of incidents and problem records.
Leading on the Release Management of products and Services from the managed service provider.
Leading and challenging service delivery with Microsoft and Accenture.
Accountability for the delivery of Continuous service improvement plans to drive improvements to internal and Live service provision.
Present and chair weekly, monthly programme board meetings - presenting reports to a range of stakeholders and to deputise for the Service Lead.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.
Job description
Job responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Please note that this is a fixed term contract as this is a short-term vacancy.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Please note that this is a fixed term contract as this is a short-term vacancy.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Knowledge & Experience
Essential
- Broad understanding of managing products and services across the lifecycle.
- Extensive knowledge of evolving and emerging technologies used to deliver IT and Digital Services and ability to adapt management practices to those emerging technologies.
Skills - Supplier Management
Essential
- Manages suppliers to meet key performance indicators and agreed targets.
- Ensures potential disputes or conflicts are raised at an early stage, with clear escalation paths for resolving them.
Skills - Service Level Management
Essential
- Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the customer negotiates service level requirements and agrees service levels.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
Qualifications
Essential
- ITIL Practitioner, VeriSM Foundation or equivalent experience.
- A recognised management qualification or equivalent experience.
Interpersonal Skills
Essential
- Ability to empower individuals to perform their roles and drive the team to be excellent and deliver right first time.
Equality, diversity and inclusion
Essential
- Challenges behaviour that does not align with a collaborative and inclusive environment
Person Specification
Knowledge & Experience
Essential
- Broad understanding of managing products and services across the lifecycle.
- Extensive knowledge of evolving and emerging technologies used to deliver IT and Digital Services and ability to adapt management practices to those emerging technologies.
Skills - Supplier Management
Essential
- Manages suppliers to meet key performance indicators and agreed targets.
- Ensures potential disputes or conflicts are raised at an early stage, with clear escalation paths for resolving them.
Skills - Service Level Management
Essential
- Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the customer negotiates service level requirements and agrees service levels.
- Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
Qualifications
Essential
- ITIL Practitioner, VeriSM Foundation or equivalent experience.
- A recognised management qualification or equivalent experience.
Interpersonal Skills
Essential
- Ability to empower individuals to perform their roles and drive the team to be excellent and deliver right first time.
Equality, diversity and inclusion
Essential
- Challenges behaviour that does not align with a collaborative and inclusive environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
