Business & Operational Delivery Administrator

Job summary

We are looking for an experience administrator with a keen eye for detail to work in the National Back Office of NHS England.

The National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.

The role of Demographic Administrator is part of a large team of highly motivated and skilled professionals who provide a national data quality service.

The role contributes to delivering efficient and timely services against agreed service levels, to NHS and non-NHS organisations in a fast-moving environment.

The Administrator contributes to several different areas including resolution of incidents, quality, customer service, adherence to GDPR, Data Protection Act and Privacy, Transparency and Ethics policies and procedures.

An understanding of NHS systems and data flows, and knowledge of NBO services and business processes is desirable though training would be provided to the right candidate.

We operate within a hybrid working environment, with an expectation of some office presence. There may be ad hoc / occasional travel to Leeds, London, and other locations.

Main duties of the job

• Maintaining and improving the quality of demographic data on the Personal Demographics Service (PDS) - the PDS is the national master database of all NHS patients in England, Wales and the Isle of Man.
• Investigating and resolving complex PDS data quality incidents and service requests reported by NHS-wide organisations.
• Managing NHS numbers and medical records.
• Identifying service improvements and feeding these into the change management process.
• Providing training and support to new and existing staff.
• Engaging with NBO managers and other business areas by responding to requests for information and carrying out ad-hoc tasks in support of service improvements.
• Handling personal and sensitive data in accordance with data protection legislation.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

Employer details

Employer name

NHS England

Address

Southport

Smedley Hydro Trafalgar Road

Southport

PR8 2HH

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

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Employer details

Employer name

NHS England

Address

Southport

Smedley Hydro Trafalgar Road

Southport

PR8 2HH

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

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