Job summary
This is an exciting opportunity to join the Digital Primary Care (DPC) portfolio working as part of a multi-disciplinary product team. We're responsible for services and products that use digital technology to improve health outcomes for patients and reduce burden on staff. This includes work to support the Delivery plan for recovering access to primary care,Pharmacy First, transformation of technology supplier markets, and development of services for healthcare professionals.
The work we do has a direct impact onpatients lives, helping them access the essential services they need as quickly as possible.
Our User Researchers have an inclusive, user-centred approach and enjoy adapting and learning at pace. You will be joining a supportive user research community with opportunity to collaborate and problem-solve with colleagues within the NHS and partners across the health and care system.
You will see real outcomes, and the work you do will have an impact on a national scale, helping our NHS achieve amazing things for patients and health and care staff.
We're looking for someone who's able to work to understand complex services and programmes of work, as well as contribute to developing user-centred practices in your team.
Main duties of the job
As aUser Researcheryou will be responsible for:
- Working on a complex programme that has a direct impact on NHS staff and the public
- Working as part of a multi-disciplinary team to conduct user research to understand the needs of healthcare professionals and patients
- Leading user research to enable user centred design of inclusive services
- Providing user insights that will inform the design decisions made throughout the Agile process from pre-Discovery to go live, aligning these back to strategic objectives
- Acting as a champion for users, advocate for their needs to ensure that the work of NHS England is generated by and grounded in user needs
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
The Digital Primary Care teams vision is to ensure primary care can acquire and exploit the latest technology and data to improve the lives of patients and staff. Our purpose is to:
- Enhance equitable access to services, better inform and empower patients, improve population health.
- Optimise use of digital technology, reduce workforce burdens, and improve retention and wellbeing.
- Foster creativity and innovation, improve pathway and workflow efficiency, and deliver value for money.
We will:
- Deliver high quality, user centered, value for money technology upgrades across primary care, to reduce administrative burdens on the workforce and improve access and experience for patients.
- Widen access to data held in GP records for citizens, clinicians, the wider workforce and researchers, prioritising key data to optimise pathways and services provision, and enable prevention and self-care.
- Drive up the quality and adoption of products and services that support innovation collaboration and continuous improvement, to enable fully integrated care.
Digital Services for Integrated Care (DSIC) - the cohort within Digital Primary Care that youll be based in provide healthcare professionals with digital products and services that help them provide the best patient care, reduce burden and provide greater value for money.
- We work with health care professionals and primary care staff to understand their needs, and then set and assure against standards for the software they use.
- We work with people buying software across the primary care landscape to support them in finding and buying software that meets their needs, has been assured, and is fit for purpose.
- We work with suppliers to provide them with a route into market for digital clinical systems.
Please review the attached generic job description and assignment brief for further information.
Job description
Job responsibilities
The Digital Primary Care teams vision is to ensure primary care can acquire and exploit the latest technology and data to improve the lives of patients and staff. Our purpose is to:
- Enhance equitable access to services, better inform and empower patients, improve population health.
- Optimise use of digital technology, reduce workforce burdens, and improve retention and wellbeing.
- Foster creativity and innovation, improve pathway and workflow efficiency, and deliver value for money.
We will:
- Deliver high quality, user centered, value for money technology upgrades across primary care, to reduce administrative burdens on the workforce and improve access and experience for patients.
- Widen access to data held in GP records for citizens, clinicians, the wider workforce and researchers, prioritising key data to optimise pathways and services provision, and enable prevention and self-care.
- Drive up the quality and adoption of products and services that support innovation collaboration and continuous improvement, to enable fully integrated care.
Digital Services for Integrated Care (DSIC) - the cohort within Digital Primary Care that youll be based in provide healthcare professionals with digital products and services that help them provide the best patient care, reduce burden and provide greater value for money.
- We work with health care professionals and primary care staff to understand their needs, and then set and assure against standards for the software they use.
- We work with people buying software across the primary care landscape to support them in finding and buying software that meets their needs, has been assured, and is fit for purpose.
- We work with suppliers to provide them with a route into market for digital clinical systems.
Please review the attached generic job description and assignment brief for further information.
Person Specification
Qualifications
Essential
- Educated to master's level (or equivalent qualification / experience).
Skills & Abilities
Essential
- Proven ability to communicate confidently, using appropriate tools and language with a varied audience, including presenting research findings to non-research colleagues
Desirable
- Can prioritise findings and work with the product team to identify actions and recommendations.
Knowledge & Experience
Essential
- Specialist knowledge of a range of user research approaches including both quantitative and qualitative methodologies
- Applied working knowledge of the user centred design process
- Knowledge of appropriate research methods across the user-centred design lifecycle and how to implement them
- Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies applying different/specific approaches when required
- Experience of conducting user research with diverse populations, including vulnerable people, and ideally non-digital users and people with low trust in public services
- A thorough understanding of the importance of inclusivity in research and how to source a diverse range of participants is highly desirable
Desirable
- Working knowledge of the NHS Service Standard, and Service Manual
Person Specification
Qualifications
Essential
- Educated to master's level (or equivalent qualification / experience).
Skills & Abilities
Essential
- Proven ability to communicate confidently, using appropriate tools and language with a varied audience, including presenting research findings to non-research colleagues
Desirable
- Can prioritise findings and work with the product team to identify actions and recommendations.
Knowledge & Experience
Essential
- Specialist knowledge of a range of user research approaches including both quantitative and qualitative methodologies
- Applied working knowledge of the user centred design process
- Knowledge of appropriate research methods across the user-centred design lifecycle and how to implement them
- Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies applying different/specific approaches when required
- Experience of conducting user research with diverse populations, including vulnerable people, and ideally non-digital users and people with low trust in public services
- A thorough understanding of the importance of inclusivity in research and how to source a diverse range of participants is highly desirable
Desirable
- Working knowledge of the NHS Service Standard, and Service Manual
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
