Job summary
This role sits within a team delivering communication and engagement advice, support and management across the Elective, Outpatients, Cancer and Diagnostics directorates.Working at a fast pace, this role suits candidates that are passionate about delivering excellent communication to support teams delivering for patients. The ability to understand complex clinical and commissioning arrangements and communicate in clear concise methods appropriate for the audiences targeted will be key. The candidate will be flexible and responsive, working on a proactive and reactive basis often needing to switch the work they are doing to focus on the most time sensitive activity. The role involves working with both directorate teams and central communications colleagues including media, stakeholder, social media and strategic planning and publishing; excellent networking, listening and people skills are crucial. The ability to consider and judge required action and responses appropriately is an important part of the role in order to guide and advise directorate teams on the most suitable approach for their programme of work, and the methods of communications best suited to their audiences. Planning and project management skills are essential as there will be conflicting calls on time, a calm demeanour and practical mindset will be an asset.
Main duties of the job
The post holder will be expected to support the business needs of the Primary and Secondary Care Communications team, servicing the Chief Operating Officer's Directorate.
This role primarily focuses on primary care and community services. Our key priorities for 24/25 include delivering communications and engagement to support the delivery of the Primary Care Access Recovery Plan, the Dentistry Recovery Plan and Community Services waiting lists.
The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across their assigned role. They will manage high quality, insight-led communications and engagement for their assigned area(s) that is measurable, impactful and helps policy, products and services to succeed. The role will develop communications and engagement strategies and plans for their assigned area(s).
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
Manage the development compelling, integrated, content to best achieve the aims and objectives in their assigned area(s) contributing to forward-planning and gridding processes
Managing communications and engagement objectives for assigned area(s), aligning them to the communications objectives for NHSE and the overall strategy and business plan of NHSE,
Manage strategic collaboration and coordination with national, regional and other directorate communications functions in delivering against the directorate, national communications and organisational strategic objectives.
Deliver high quality communications content as required
Brief and support members of the Directorate Executive ahead of media and stakeholder engagement events as required
Fixed Term Contract
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
Manage the development compelling, integrated, content to best achieve the aims and objectives in their assigned area(s) contributing to forward-planning and gridding processes
Managing communications and engagement objectives for assigned area(s), aligning them to the communications objectives for NHSE and the overall strategy and business plan of NHSE,
Manage strategic collaboration and coordination with national, regional and other directorate communications functions in delivering against the directorate, national communications and organisational strategic objectives.
Deliver high quality communications content as required
Brief and support members of the Directorate Executive ahead of media and stakeholder engagement events as required
Fixed Term Contract
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge and experience
Essential
- Significant experience of working simultaneously on multiple communications and engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
- Experience of working in matrix environment where you are part of a comms and engagement team but are working directly with other policy/product/service teams, their senior leaders and stakeholders.
- Robust knowledge of communications planning in an agile way to enable a fast response to changing circumstances that may include new operating environments, the rapid introduction of new policies, products or services, and political and business uncertainty.
- Excellent understanding of the background and aims of current organisational priorities and objectives and understand how communications and engagement can deliver this
Skills, Capabilities & Attributes
Essential
- Excellent ability to spot the "story" in the detail of policy, whether that be one of opportunity or risk.
- Ability to manage the development and delivery of plans in complex environments and for highly sensitive issues, working with a high degree of uncertainty and ambiguity, with impacts across the health and care system. Confidently engage with stakeholders to generate commitment
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge and experience
Essential
- Significant experience of working simultaneously on multiple communications and engagement activities, with excellent project management, planning and coordination across a range of communications and engagement disciplines and channels
- Experience of working in matrix environment where you are part of a comms and engagement team but are working directly with other policy/product/service teams, their senior leaders and stakeholders.
- Robust knowledge of communications planning in an agile way to enable a fast response to changing circumstances that may include new operating environments, the rapid introduction of new policies, products or services, and political and business uncertainty.
- Excellent understanding of the background and aims of current organisational priorities and objectives and understand how communications and engagement can deliver this
Skills, Capabilities & Attributes
Essential
- Excellent ability to spot the "story" in the detail of policy, whether that be one of opportunity or risk.
- Ability to manage the development and delivery of plans in complex environments and for highly sensitive issues, working with a high degree of uncertainty and ambiguity, with impacts across the health and care system. Confidently engage with stakeholders to generate commitment
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
