Job summary
Are you passionate about driving performance and delivering healthcare improvements? Do you have the leadership experience to manage high-stakes performance in one of the NHS's most dynamic regions? Join NHS England's London regional team as a Senior Manager in the Performance, Information and Regulation Directorate, shaping the future of healthcare delivery in the capital.As a Senior Manager within the Performance, Information, and Regulation (PIR) directorate, NHS England's London Region, you'll manage the performance of hospital services across London. Working closely with the Head of Performance and Information, you'll ensure that London's healthcare providers deliver high-quality services, meet performance targets, and comply with regulatory standards.A key part of the role involves building and maintaining strong relationships with healthcare providers, Integrated Care Boards (ICBs), and NHS England teams. This collaboration is essential to driving performance improvement, supporting data-driven decisions, and implementing solutions to the region's healthcare challenges.This role offers an exciting chance to impact healthcare services in London, improving care for millions of Londoners. As a Senior Manager, you will develop relationships with London's NHS, arms-length organisations, and private providers to ensure that performance improvements are implemented collaboratively and effectively.
Main duties of the job
- Performance Management: Oversee healthcare performance metrics across London, ensuring targets such as referral-to-treatment, cancer waiting times, and A&E waiting times consistently meet national standards.
- Operational Expertise: Utilise your knowledge of hospital or healthcare operations to support performance improvements and overcome operational challenges through data-driven solutions.
- Relationship Building: Cultivate strong working relationships with hospitals, care boards, and NHS England teams, fostering collaboration to improve performance and share best practices across the healthcare system.
- Data-Driven Insights: Lead data collection, analysis, and presentation to inform decisions, identify risks, and recommend strategies for enhanced service delivery.
- Stakeholder Engagement: Serve as a liaison between hospitals, integrated care boards, and NHS England's London executive team to ensure alignment on performance goals.
- Briefing and Reporting: Develop concise briefing materials to communicate performance trends, risks, and improvement areas to senior leaders.
- Dynamic Management: Work in fast paced environment, identifying and rapidly addressing urgent performance issues affecting patient services.
- Team Leadership: Work within multidisciplinary team, leading blended teams fostering continuous improvement and innovation to deliver.
- Regulatory Compliance: Work with providers to ensure compliance with NHS and CQC standards, driving performance improvement.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
- Performance Monitoring: Provide leadership to the delivery and continuous improvement of performance metrics, ensuring that operational and clinical services consistently meet high standards of patient care, and addressing operational challenges to meet both national and local performance targets.
- Performance Improvement: Identify, initiate, and manage projects to enhance patient care timeliness and quality. Work cross-functions with clinical and non-clinical teams to embed performance-driven improvements across London's hospitals.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including hospitals, ICBs, and senior NHS leaders. Ensure alignment with wider NHS and local community objectives.
- Data-Driven Decision Making: Collaborate with analysts to interpret complex performance data, turning insights into actionable plans. Develop comprehensive reports and translate findings for a variety of audiences, including executive leadership, operational teams, and external stakeholders.
- Regulatory Compliance: Support adherence to NHS regulatory frameworks and governance, with particular focus on patient access an standards. Proactively identify risks and implement strategies to mitigate them in line with statutory requirements.
- Resilience & Pressure Management: Demonstrate resilience in high-pressure environments, effectively managing competing priorities and ensuring that performance outcomes are delivered on time.
This role will require a proactive and dynamic approach to managing performance across complex healthcare systems, ensuring that patient care and operational efficiency are continuously improved.If you are an experienced manager with a passion for healthcare performance and improvement whose looking for a challenging yet rewarding role, we encourage you to apply. For further information or an informal discussion about the role, please contact Alan Dodge - Head of Performance and Information on alan.dodge@nhs.net.Join us and play a leading role in shaping the future of healthcare in London.NHS England is committed to promoting a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences.
Job description
Job responsibilities
- Performance Monitoring: Provide leadership to the delivery and continuous improvement of performance metrics, ensuring that operational and clinical services consistently meet high standards of patient care, and addressing operational challenges to meet both national and local performance targets.
- Performance Improvement: Identify, initiate, and manage projects to enhance patient care timeliness and quality. Work cross-functions with clinical and non-clinical teams to embed performance-driven improvements across London's hospitals.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including hospitals, ICBs, and senior NHS leaders. Ensure alignment with wider NHS and local community objectives.
- Data-Driven Decision Making: Collaborate with analysts to interpret complex performance data, turning insights into actionable plans. Develop comprehensive reports and translate findings for a variety of audiences, including executive leadership, operational teams, and external stakeholders.
- Regulatory Compliance: Support adherence to NHS regulatory frameworks and governance, with particular focus on patient access an standards. Proactively identify risks and implement strategies to mitigate them in line with statutory requirements.
- Resilience & Pressure Management: Demonstrate resilience in high-pressure environments, effectively managing competing priorities and ensuring that performance outcomes are delivered on time.
This role will require a proactive and dynamic approach to managing performance across complex healthcare systems, ensuring that patient care and operational efficiency are continuously improved.If you are an experienced manager with a passion for healthcare performance and improvement whose looking for a challenging yet rewarding role, we encourage you to apply. For further information or an informal discussion about the role, please contact Alan Dodge - Head of Performance and Information on alan.dodge@nhs.net.Join us and play a leading role in shaping the future of healthcare in London.NHS England is committed to promoting a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences.
Person Specification
Qalifications
Essential
- To have one or more of the below programme /project management qualifications or equivalent level of experience: oManaging Successful.Programmes Practitioner oManaging Successful Programmes Advanced Practitioner. oP3O Practitioner. oAPM Registered Project Professional. oMajor Projects Leadership Academy
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge and experience
Essential
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
Skills Capabilities & Attributes
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to build effective cross functional working relationships across a diverse range of stakeholders to drive organisational agenda
Person Specification
Qalifications
Essential
- To have one or more of the below programme /project management qualifications or equivalent level of experience: oManaging Successful.Programmes Practitioner oManaging Successful Programmes Advanced Practitioner. oP3O Practitioner. oAPM Registered Project Professional. oMajor Projects Leadership Academy
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Knowledge and experience
Essential
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
Skills Capabilities & Attributes
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Ability to build effective cross functional working relationships across a diverse range of stakeholders to drive organisational agenda
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
