Job summary
The purpose of the Operation Centre team is to ensure that theorganisation and NHS funded organisations within England are preparedto appropriately and efficiently respond to and recover from all businesscontinuity, critical, major incidents and significant operational challengesand events, thus ensuring the continued delivery of healthcare at all timesremains focused on the wellbeing of the patient and the population.
The Team works across the Midlands region, interacting closely with theDepartment of Health and Social Care, Public Health England and NHSEngland and NHS Improvement Regional colleagues, and multi-agencypartners, at strategic, level, to ensure a coordinated response.
The Team manages and delivers the national on-call out of hours functionto enable the coordinated response to major incidents and emergencies.The Team responds to ad hoc events related to wider NHS resilienceabove and beyond the typical major incident scenarios.
Main duties of the job
The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Midlands region to support the work of the Operations Centre team in delivering the operational implementation of national policies; and development of long-term business plans for major Operational requirements.
As a key member of the team, the Regional Operation Centre Resolutionofficers overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services and initiatives. Be a key member of the team as well as supporting effective communicationand stakeholder management, both internally and externally.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
Key job responsibilities are to support the implementation of an effectiveRegional Operations Centre for the NHS in the region, specifically:
- operate effectively in a flexible and demanding environment andproactively engage with key ROC stakeholders.
- Support the Regional Operations centre team, integrating systems andmanaging effective working relationships with the appropriatestakeholders.
- Support the Operations centre team in sensitive and political situations,delivering difficult messages where required to high-levelaudiences.
- Support the delivery and maintenance of the regional Operation centrefunction and a robust reporting and analytical service that is responsive tolocal and regional requirements.
For more details please see attached Job Description.
Job description
Job responsibilities
Key job responsibilities are to support the implementation of an effectiveRegional Operations Centre for the NHS in the region, specifically:
- operate effectively in a flexible and demanding environment andproactively engage with key ROC stakeholders.
- Support the Regional Operations centre team, integrating systems andmanaging effective working relationships with the appropriatestakeholders.
- Support the Operations centre team in sensitive and political situations,delivering difficult messages where required to high-levelaudiences.
- Support the delivery and maintenance of the regional Operation centrefunction and a robust reporting and analytical service that is responsive tolocal and regional requirements.
For more details please see attached Job Description.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Experience
Essential
- Be able to work under pressure and to timescales
- Previous experience in Business Support
- Experience and understanding of evaluating and measuring the performance of services
- Experience in communications and stakeholder management.
- Experience of providing business support to senior managers and managing relationships between senior professionals.
- Be an excellent multi-tasker and be able to prioritise a workload effectively
- Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
- Excellent attention to detail
Desirable
- Project management experience
- Desire to improve performance
- A knowledge of EPRR Standards and working practices
- Work independently but also as part of a team
Skills
Essential
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Experience
Essential
- Be able to work under pressure and to timescales
- Previous experience in Business Support
- Experience and understanding of evaluating and measuring the performance of services
- Experience in communications and stakeholder management.
- Experience of providing business support to senior managers and managing relationships between senior professionals.
- Be an excellent multi-tasker and be able to prioritise a workload effectively
- Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public.
- Excellent attention to detail
Desirable
- Project management experience
- Desire to improve performance
- A knowledge of EPRR Standards and working practices
- Work independently but also as part of a team
Skills
Essential
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Takes decisions on difficult and contentious issues where there may be several courses of action
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues
