Job summary
Delivery and Oversight is a team within the Workforce Training & Education (WTE) regional function. Its core purpose is to maintain oversight of all delivery and performance activity across theregionalWTEDirectorate, alongsidegovernance and the provision ofbusinesssupport, includingadministrative and PA support to the seniorleadership and operational office management.
The main activities of this team will include:
- Performance monitoring, reporting and assurance on delivery of function objectives - including in accordance with the Board Assurance Framework.
-
Coordination of the Delivery Plan for the function.
-
Ensuring effective governance and business management processes for the function - including secretariat services for principal meetings (e.g., Regional People Board, Regional People Leadership Group, WT&E Senior Leadership Team), coordination of function communications, seeking and providing assurance on function compliance, in line with the corporate operating framework.
The purpose of the Delivery and Oversight team is to develop, implement and manage systems and processes that will support the effective delivery of national and local priorities and ensure the efficient operation of the Workforce Training & Education (WT&E) function for the region, as well as local offices in North East and Yorkshire.
Main duties of the job
As part of the Delivery and Oversight team, the key purpose of the Business Support Assistant is to provide a dynamic, responsive and 'customer-orientated' business administration service to the regional WT&E senior management team, under the overall direction of the Head of Oversight and Delivery, including office support and general administrative duties.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
Engaging People/Key Working relationships
- Works effectively with members of the Delivery and Oversight Team and other members of the regional WT&E function.
- Provides and receives routine communication where a degree of tact, diplomacy or sensitivity is required to be shown.
- Communicates in an effective and timely manner with visitors to the office, meeting delegates etc.
- Ensures that any complains, comments or suggestions are dealt with appropriately, resolving where possible and escalating as appropriate where required.
Management and leadership
- Exhibits self-belief and belief in own ability to deliver.
- Focuses on the achievement of goals for the organisations benefit as well as own benefit.
- Makes effective decisions based on all available information.
- Makes suggestions to improve service.
- Identifies personal development needs.
- Evaluates effectiveness of own learning/development opportunities and relates this to others.
- Seeks feedback from others to help identify own development needs.
- Offers help, guidance and feedback to others to support their development or to help them complete their work requirements effectively.
Job description
Job responsibilities
Engaging People/Key Working relationships
- Works effectively with members of the Delivery and Oversight Team and other members of the regional WT&E function.
- Provides and receives routine communication where a degree of tact, diplomacy or sensitivity is required to be shown.
- Communicates in an effective and timely manner with visitors to the office, meeting delegates etc.
- Ensures that any complains, comments or suggestions are dealt with appropriately, resolving where possible and escalating as appropriate where required.
Management and leadership
- Exhibits self-belief and belief in own ability to deliver.
- Focuses on the achievement of goals for the organisations benefit as well as own benefit.
- Makes effective decisions based on all available information.
- Makes suggestions to improve service.
- Identifies personal development needs.
- Evaluates effectiveness of own learning/development opportunities and relates this to others.
- Seeks feedback from others to help identify own development needs.
- Offers help, guidance and feedback to others to support their development or to help them complete their work requirements effectively.
Person Specification
Qualifications
Essential
- Educated to NVQ level 2 in a relevant subject or equivalent level of knowledge
- Good understanding of a range of work procedures and practices obtained through formal training or equivalent experience - procedures are mainly routine, but will contain some aspects of non-routine work
Knowledge
Essential
- Working knowledge of MS Office packages.
- Experience of working in an administrative environment.
- Experience of assisting with the planning of effective meetings and other events.
- Understanding of Data Protection legislation, including Information Governance.
- Experience of working with virtual meeting technology.
Skills
Essential
- Able to organise and prioritise own workload to set deadlines.
- Able to use a range of communication channels to build relationships including good writing, data entry, telephone skills and good use of email.
- Able to work effectively as part of a team.
- Good levels of accuracy and attention to detail.
- Problem solving skills using known facts or situations or previous experience to determine best course of action.
Person Specification
Qualifications
Essential
- Educated to NVQ level 2 in a relevant subject or equivalent level of knowledge
- Good understanding of a range of work procedures and practices obtained through formal training or equivalent experience - procedures are mainly routine, but will contain some aspects of non-routine work
Knowledge
Essential
- Working knowledge of MS Office packages.
- Experience of working in an administrative environment.
- Experience of assisting with the planning of effective meetings and other events.
- Understanding of Data Protection legislation, including Information Governance.
- Experience of working with virtual meeting technology.
Skills
Essential
- Able to organise and prioritise own workload to set deadlines.
- Able to use a range of communication channels to build relationships including good writing, data entry, telephone skills and good use of email.
- Able to work effectively as part of a team.
- Good levels of accuracy and attention to detail.
- Problem solving skills using known facts or situations or previous experience to determine best course of action.
