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Programme Support Administrator (Primary Care)

NHS England

The closing date is 16 October 2024

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Job summary

Anopportunityhas arisen for a full-time Programme Support Administrator in the NW School of General Practice/Primary Care, the largest of its kind in the country. GP Training is experiencing a fast-paced period of expansion and transformation, and this is a busy and varied role which underpins the support of our GP Doctors in Training, the development of our Educator community, and the retention of fully-qualified GPs and other primary care professionals across the North West (Lancashire & South Cumbria, Cheshire & Merseyside, and Greater Manchester).

The GP School/Primary Care Programme Team holds a national staff recognition award "for always being a vibrant community of talent and flexibility; they showed extra resilience, patience, and innovation to ensure the quality of the work delivered by the school has remained excellent". We are therefore looking for a team player, as the willingness to support other members of our forward-thinking and friendly team is vital.

If you are motivated, driven, and hardworking with a 'can-do' attitude, an eye for detail and fantastic organisation skills, this could be an ideal opportunity for you.

Main duties of the job

The post-holder will provide effective and efficient administrative support to the School of General Practice/Primary Care across a number of areas, including:

  • Organising and facilitating events and courses for GP Educators and Doctors in Training (Face to Face and virtual) and keeping digital course resources up to date
  • Updating the GP trainer database and the GMC Connect system
  • Supporting Annual Review of Competency Progression (ARCP) panels and rotations for Doctors in Training
  • Providing secretariat support for meetings encompassing diary management, agenda collation, taking minutes and oversight of action logs where applicable
  • Supporting key workstreams within General Practice and Primary Care
  • Being a key point of contact within NHS England for external stakeholders, including learners, trainers and external organisations
  • Supporting a busy shared inbox
  • Helping to ensure that the education delivered to all Doctors in Training is of a consistently high quality
  • Working with a wide range of internal and external colleagues to support the work of the School
  • Ensuring consistent, accurate and high-quality information exchange and communication
  • Leading on specific projects or events as requested
  • Assisting with general enquiries, via email and over the phone

About us

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS agreat place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

990-NW-6470736-E

Job locations

Manchester Piccadilly Place or Liverpool Regatta Place

London Road or Summers Road

Manchester or Liverpool

M1 3BN


Job description

Job responsibilities

This is a full-time role (37.5 hours per week) which is fixed term from October 2024 to September 2025 to cover maternity leave.

Your formal office base can be either Piccadilly Place in Manchester or Regatta Place in Liverpool, however you may be required to travel across the North West region to support courses and events. We anticipate that you will spend 2 days per week in the office, and work remotely for the remainder.

Please see the attached Job Description for further details on the role, responsibilities and person specification.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Job description

Job responsibilities

This is a full-time role (37.5 hours per week) which is fixed term from October 2024 to September 2025 to cover maternity leave.

Your formal office base can be either Piccadilly Place in Manchester or Regatta Place in Liverpool, however you may be required to travel across the North West region to support courses and events. We anticipate that you will spend 2 days per week in the office, and work remotely for the remainder.

Please see the attached Job Description for further details on the role, responsibilities and person specification.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Person Specification

Experience

Essential

  • Significant experience of working in an administrative or support role
  • Experience of arranging/facilitating formal meetings and events, including minuting
  • Experience in communications and stakeholder management
  • Experience of working to tight deadlines and managing multiple priorities
  • Ability to travel across the North West to support GP courses and events as required

Desirable

  • Experience of working in a training and education environment within the NHS
  • Experience of collating complex information from several database sources and presenting it in a simplified manner

Qualifications

Essential

  • Proven skills either through qualification (e.g. A Level or NVQ Level Three in Business Administration) or substantial experience in office administration or similar

Desirable

  • Evidence of continuing professional development

Skills and Knowledge

Essential

  • Comprehensive knowledge and demonstrable experience of Microsoft Office Applications including Word, PowerPoint and Excel
  • Ability to work without supervision and meet deadlines
  • Evidence of strong organisational skills/capabilities

Desirable

  • Knowledge of virtual meeting technology
  • Knowledge and understanding of the NHS training pathways for GPs
  • Knowledge and experience of trainee and/or educator systems such as GMC Connect, TIS and Fishbase
Person Specification

Experience

Essential

  • Significant experience of working in an administrative or support role
  • Experience of arranging/facilitating formal meetings and events, including minuting
  • Experience in communications and stakeholder management
  • Experience of working to tight deadlines and managing multiple priorities
  • Ability to travel across the North West to support GP courses and events as required

Desirable

  • Experience of working in a training and education environment within the NHS
  • Experience of collating complex information from several database sources and presenting it in a simplified manner

Qualifications

Essential

  • Proven skills either through qualification (e.g. A Level or NVQ Level Three in Business Administration) or substantial experience in office administration or similar

Desirable

  • Evidence of continuing professional development

Skills and Knowledge

Essential

  • Comprehensive knowledge and demonstrable experience of Microsoft Office Applications including Word, PowerPoint and Excel
  • Ability to work without supervision and meet deadlines
  • Evidence of strong organisational skills/capabilities

Desirable

  • Knowledge of virtual meeting technology
  • Knowledge and understanding of the NHS training pathways for GPs
  • Knowledge and experience of trainee and/or educator systems such as GMC Connect, TIS and Fishbase

Employer details

Employer name

NHS England

Address

Manchester Piccadilly Place or Liverpool Regatta Place

London Road or Summers Road

Manchester or Liverpool

M1 3BN


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

Manchester Piccadilly Place or Liverpool Regatta Place

London Road or Summers Road

Manchester or Liverpool

M1 3BN


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

For questions about the job, contact:

Programme Support Coordinator

Asmaa Yehia

asmaa.yehia@nhs.net

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

990-NW-6470736-E

Job locations

Manchester Piccadilly Place or Liverpool Regatta Place

London Road or Summers Road

Manchester or Liverpool

M1 3BN


Supporting documents

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