Job summary
Do you have a background in case handling and have worked in a regulatory or ombudsman environment?
Do you want to work part time?
This role is for you!
The post offers you the opportunity to work in a highly skilled team that support people, from across the NHS, to speak up and whistleblow to NHS England.
You will join a team of people, expert in supporting people to speak up and supporting providers to identify improvement opportunities relating to patient safety, leadership, culture and governance.
You will play a leading role in providing an outstanding, customer-focused service, which listens to and promotes staff voice, commands the confidence of providers and the system and enhances and sustains the team's reputation for independence, rigor and integrity.
Main duties of the job
Main duties of the job
- Managing and prioritising large volumes of complex casework.
- Communicating with and interviewing individuals, providing a customer focused and empathetic service whilst managing expectations and potentially challenging situations.
- Protecting the confidentiality of whistleblowers and the sensitive information they share with us.
- Proactively getting to the heart of each concern received, reviewing large amounts of complex information and making sound judgements on what needs to happen.
- Producing high quality written communication for a wide range of people to include case summaries, decision making reports, briefings for executives and outcome letters.
- Building and maintaining close relationships with regional teams to influence high quality decision-making about those cases which raise potential governance concerns.
- Providing advice on appropriate actions in relation to complex or difficult cases and ensuring the focus is on resolution and learning and improvement.
- Ensuring that all speaking up concerns received are managed appropriately in line with agreed processes and policies, and that the handling and decision-making processes are effective, efficient, transparent and fair.
- Collaborating with the System to ensure we capture learning and insight that will drive improvement across the NHS.An understanding of the Public Interest Disclosure Act and the role of a prescribed body/regulator in handling whistleblowing concerns.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Date posted
27 September 2024
Pay scheme
Agenda for change
Band
Band 8a
Salary
£53,755 to £60,504 a year pro rata (exclusive of London weighting)
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
990-WTE-6652760-I
Job locations
London/Leeds
London/Leeds
SE1 8UG
Employer details
Employer name
NHS England
Address
London/Leeds
London/Leeds
SE1 8UG
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)