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Mental Health Business Support Officer

NHS England

The closing date is 09 October 2024

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Job summary

The East of England Regional Mental Health Team are looking to recruit a Business Support Officer to work as part of a dynamic programme management office delivering an effective service supporting the managers and staff across the Regional Mental Health Team. The post holder will provide a comprehensive, professional, effective business and administration service and work as part of the mental health team PMO / business office. The role is a hybrid postionpartly based in Fulbourn, Cambridge and partly home based. Full time office based working will also be considered.

Main duties of the job

As the Mental Health Business Support Officer the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Regional Mental Health Team.

The post holder will provide comprehensive secretarial, administrative and support services to the mental health team PMO / business office. The post holder will need to display a considerable degree of initiative, apply a high degree of confidentiality, possess mature judgement and embody the values of NHSE. They will provide high quality project, service, initiative and administrative support including information and analysis. Whilst also undertakingreporting and analysis of information to support delivery.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS a great place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time

Reference number

990-EOE-6570753-E

Job locations

Victoria House

NHS Victoria House, 1 Victoria House

Cambridge

CB21 5XA


Job description

Job responsibilities

In particular the post holder will:

  • Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

  • Provide administrative support to both the Head of Mental Health Team and the deputy head on a day-to-day basis as needed.

  • Plan and organise meetings or events and assist in the diary management requirements of individuals in connection with the portfolio of work.

  • Support training and induction of staff.

  • Communicate information and issues, including briefings and reports.

  • Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team.

  • Take responsibility for maintaining high standards of business administration across the Regional Mental Health Team through the provision and training and ongoing development of administration staff.

  • Be flexible and adaptable, and able to work in a matrix environment.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Job description

Job responsibilities

In particular the post holder will:

  • Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

  • Provide administrative support to both the Head of Mental Health Team and the deputy head on a day-to-day basis as needed.

  • Plan and organise meetings or events and assist in the diary management requirements of individuals in connection with the portfolio of work.

  • Support training and induction of staff.

  • Communicate information and issues, including briefings and reports.

  • Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team.

  • Take responsibility for maintaining high standards of business administration across the Regional Mental Health Team through the provision and training and ongoing development of administration staff.

  • Be flexible and adaptable, and able to work in a matrix environment.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Person Specification

Knowledge/Experiance

Essential

  • Knowledge of administrative procedures, project management or information analysis. Knowledge of project principles.
  • Previously worked in similar position within the public sector
  • Ability to pull together comprehensive draft reports, data and letters.
  • Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

Desirable

  • Skills for managing aspects of projects ensuring they meet financial targets

Qualifications

Essential

  • Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven

Skills

Essential

  • Excellent time management skills with the ability to re-prioritise
  • Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
Person Specification

Knowledge/Experiance

Essential

  • Knowledge of administrative procedures, project management or information analysis. Knowledge of project principles.
  • Previously worked in similar position within the public sector
  • Ability to pull together comprehensive draft reports, data and letters.
  • Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

Desirable

  • Skills for managing aspects of projects ensuring they meet financial targets

Qualifications

Essential

  • Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven

Skills

Essential

  • Excellent time management skills with the ability to re-prioritise
  • Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills

Employer details

Employer name

NHS England

Address

Victoria House

NHS Victoria House, 1 Victoria House

Cambridge

CB21 5XA


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

Victoria House

NHS Victoria House, 1 Victoria House

Cambridge

CB21 5XA


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

For questions about the job, contact:

Mental Health Programme Manager

Lucy Forrest

lucy.forrest4@nhs.net

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Permanent

Working pattern

Full-time

Reference number

990-EOE-6570753-E

Job locations

Victoria House

NHS Victoria House, 1 Victoria House

Cambridge

CB21 5XA


Supporting documents

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