Programme Support Administrator (Primary Care)

NHS England

The closing date is 08 October 2024

Job summary

An opportunity has arisen for a part-time Programme Support Administrator in the NW School of General Practice/Primary Care, the largest of its kind in the country. GP Training is experiencing a fast-paced period of expansion and transformation, and this is a busy and varied role which underpins the support of our GP Doctors in Training, the development of our Educator community, and the retention of fully-qualified GPs and other primary care professionals across the North West.

The GP School/Primary Care Programme Team holds a national staff recognition award "for always being a vibrant community of talent and flexibility; they showed extra resilience, patience, and innovation to ensure the quality of the work delivered by the school has remained excellent". We are therefore looking for a team player, as the willingness to support other members of our forward-thinking and friendly team is vital.

If you are motivated, driven, and hardworking with a 'can-do' attitude, an eye for detail and fantastic organisation skills, this could be an ideal opportunity for you. We are looking for an enthusiastic and organised individual who can manage and prioritise their own workload within a fast-paced environment. A good working knowledge of Office365, including Microsoft Office and the ability to manipulate information from a variety of sources is essential. It is important that the post holder has excellent communication skills and can deal sensitively with people at all levels.

Main duties of the job

The post-holder will provide effective and efficient administrative support to the School of General Practice/Primary Care across a number of areas, including:

  • Organising and facilitating events and courses for GP Educators and Doctors in Training (Face to Face and virtual) and keeping digital course resources up to date
  • Updating the GP trainer database and the GMC Connect system
  • Supporting Annual Review of Competency Progression (ARCP) panels and rotations for Doctors in Training
  • Providing secretariat support for meetings encompassing diary management, agenda collation, taking minutes and oversight of action logs where applicable
  • Supporting key workstreams within General Practice and Primary Care
  • Being a key point of contact within NHS England for external stakeholders, including learners, trainers and external organisations
  • Supporting a busy shared inbox
  • Helping to ensure that the education delivered to all Doctors in Training is of a consistently high quality
  • Working with a wide range of internal and external colleagues to support the work of the School
  • Ensuring consistent, accurate and high-quality information exchange and communication
  • Leading on specific projects or events as requested
  • Assisting with general enquiries, via email and over the phone

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Making the NHS a great place to work, where our people can make a difference and achieve their potential.
  • Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
  • Optimising the use of digital technology, research, and innovation
  • Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Part-time

Reference number

990-NW-6658076-E

Job locations

3 Piccadilly Place Manchester or Regatta Place Liverpool

Manchester/Liverpool

M1 3BN


Job description

Job responsibilities

You can find full details of the role within the attached job description.

This is a permanent part-time role offering 30 hours per week.Applicants will commence at the bottom of Band 4 with a full-time starting salary of £26,530 pro rata. This salary is offered in accordance with NHS Terms and Conditions and the NHSE Pay Progression Policy and are subject to annual cost of living review.

Your formal office base can be either Piccadilly Place in Manchester or Regatta Place in Liverpool, however you may be required to travel across the North West region to support courses and events. We anticipate that you will spend 2 days per week in the office, and work remotely for the remainder.

Job description

Job responsibilities

You can find full details of the role within the attached job description.

This is a permanent part-time role offering 30 hours per week.Applicants will commence at the bottom of Band 4 with a full-time starting salary of £26,530 pro rata. This salary is offered in accordance with NHS Terms and Conditions and the NHSE Pay Progression Policy and are subject to annual cost of living review.

Your formal office base can be either Piccadilly Place in Manchester or Regatta Place in Liverpool, however you may be required to travel across the North West region to support courses and events. We anticipate that you will spend 2 days per week in the office, and work remotely for the remainder.

Person Specification

Experience

Essential

  • Significant experience of working in an administrative or support role
  • Experience of arranging/facilitating formal meetings and events, including minuting
  • Experience in communications and stakeholder management
  • Experience of working to tight deadlines and managing multiple priorities
  • Ability to travel across the North West to support GP courses and events as required

Desirable

  • Experience of working in a training and education environment within the NHS
  • Experience of collating complex information from several database sources and presenting it in a simplified manner

Qualifications

Essential

  • Proven skills either through qualification (e.g. A Level or NVQ Level Three in Business Administration) or substantial experience in office administration or similar

Desirable

  • Evidence of continuing professional development

Skills and Knowledge

Essential

  • Comprehensive knowledge and demonstrable experience of Microsoft Office Applications including Word, PowerPoint and Excel
  • Ability to work without supervision and meet deadlines
  • Evidence of strong organisational skills/capabilities

Desirable

  • Knowledge of virtual meeting technology
  • Knowledge and understanding of the NHS training pathways for GPs
  • Knowledge and experience of trainee and/or educator systems such as GMC Connect, TIS and Fishbase
Person Specification

Experience

Essential

  • Significant experience of working in an administrative or support role
  • Experience of arranging/facilitating formal meetings and events, including minuting
  • Experience in communications and stakeholder management
  • Experience of working to tight deadlines and managing multiple priorities
  • Ability to travel across the North West to support GP courses and events as required

Desirable

  • Experience of working in a training and education environment within the NHS
  • Experience of collating complex information from several database sources and presenting it in a simplified manner

Qualifications

Essential

  • Proven skills either through qualification (e.g. A Level or NVQ Level Three in Business Administration) or substantial experience in office administration or similar

Desirable

  • Evidence of continuing professional development

Skills and Knowledge

Essential

  • Comprehensive knowledge and demonstrable experience of Microsoft Office Applications including Word, PowerPoint and Excel
  • Ability to work without supervision and meet deadlines
  • Evidence of strong organisational skills/capabilities

Desirable

  • Knowledge of virtual meeting technology
  • Knowledge and understanding of the NHS training pathways for GPs
  • Knowledge and experience of trainee and/or educator systems such as GMC Connect, TIS and Fishbase

Employer details

Employer name

NHS England

Address

3 Piccadilly Place Manchester or Regatta Place Liverpool

Manchester/Liverpool

M1 3BN


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


Employer details

Employer name

NHS England

Address

3 Piccadilly Place Manchester or Regatta Place Liverpool

Manchester/Liverpool

M1 3BN


Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)


For questions about the job, contact:

Programme Support Co Ordinator (Primary Care)

Helen Dykstra

helen.dykstra@nhs.net

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Part-time

Reference number

990-NW-6658076-E

Job locations

3 Piccadilly Place Manchester or Regatta Place Liverpool

Manchester/Liverpool

M1 3BN


Supporting documents

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