User Researcher

Job summary

The Trainee Information Systems (TIS) Programme supports and develops a range of products and services that help users manage the administration of NHS trainees and learners who are supported by NHS England, such as postgraduate doctors in training.

We are expanding our multi-disciplinary product teams and embracing user-centred design (UCD) within the context of the Government Digital Service Standard.

Our user researchers who will be responsible for user research activities and developing UCD practice across services. You will be attached to a multi-disciplinary team, so working with a range of team members, end users and stakeholders.

You will conduct research at all stages of a product lifecycle, e.g. participating in discovery-level projects and day to day improvements to understand our users' needs.

The team is going through change, and we require user researchers to help us transform how we meet our user needs and expectations. Putting the user at the centre of what we do is critical if we are to succeed.

Our focus is to work confidently as multi-disciplinary product teams, focusing on user needs and delivery. We want all people working in the team to be able to contribute and share in the success of what we do, especially in support of our users to help them work better using products we develop.

TIS is a national team and although we have two "hubs" in London and Manchester, you can base yourself from any NHS England office across the country subject to approval.

Main duties of the job

• Work within a multi-disciplinary, agile team to lead user research, including planning, design, and implementation of research.
• Influence service proposition, and align user research activities with wider plans, amplifying the voices of users.
• Supervise and develop colleagues in user research activities and competencies.
• Work closely with users, stakeholders, and agile development teams to design, deliver, and implement new digital services for health professionals, trainees, stakeholders, and the public.
• Employ a range of research approaches and methodologies, including qualitative, quantitative, collaborative, online and usability research, with external and internal users.
• Work with colleagues in the team to ensure that user needs are at the forefront of the design process.
• Work closely with colleagues to develop the brand identity of NHSE's digital estate.
• Be equally comfortable working proactively to plan, manage and deliver work, as well as reactively responding to changing environmental factors and emerging issues.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Employer details

Employer name

NHS England

Address

Any NHSE location

Leeds

LS1 4AP

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

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Employer details

Employer name

NHS England

Address

Any NHSE location

Leeds

LS1 4AP

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

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