NHS England

Quality Improvement Support Manager

This job is now closed

Job summary

As Quality Improvement Support Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the NHS South West Region to lead the South West Nursing Directorate quality hub in management of quality intelligence and surveillance to inform and deliver quality improvement and better outcomes. This vacancy is for 18.75 hours per week (0.5 whole/full time equivalent) and there is currently no set working pattern for these hours, so we would work with the post holder to establish this.

There is a requirement to be based at the Taunton NHS England office once a week, supporting the delivery of training and working alongside regional colleagues to aid them in the use of quality improvement methodology. On occasion, you will be required to work at other NHS England office sites or at an NHS healthcare provider within the South West region.

The post holder will support the Head of Department and their team to ensure that their work stream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery.

This role will support the region in the following areas:

Supporting quality improvement and surveillance, including safety, safeguarding and patient experience, with providers and commissioners.

Supporting delivery of improvements in priority areas of the NHS Long Term Plan.

Main duties of the job

Your role would see you working alongside experienced clinicians with a wide range of backgrounds where your experience and voice matters equally. We can't deliver our roles without collaboration with other teams, so this role would also provide you with a broader view of the regional team, it's workings and system oversight.

Our team responsibilities are focused on patient safety, improving patient experience and clinical effectiveness. We take a continuous, quality improvement approach to supporting our South West systems delivery of clinical quality.

You will be highly numerate and have the ability to work with MS Excel, as well as being able to share your understanding and experience of quality improvement approaches.

The role requires the ability to investigate potential qualitative and quantitative data sources, triangulate data and present findings clearly to a range of audiences. You would be able to demonstrate confidence to discuss findings and quality improvement methods and tools.

We'd give you training on the sources we utilise and how we use measurement for improvement, including statistical process control (SPC). It is desirable for the role that you hold a QSIR Practitioner and, if not, that you would be willing to undertake the programme. (QSIR: Quality, Service Improvement and Redesign).

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
Optimising the use of digital technology, research, and innovation.
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

990-SW-6522433-E-A

Job locations

South West House

Blackbrook Park Avenue

Taunton

TA1 2PX

Job description

Job responsibilities

Manage the teams business support function, including developing and managing the teams business plan, progress and reporting risk and issue management.
Liaise with appropriate functions within the regions, organisation and the sector.
Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation.
Take a lead in the coordination of training and development and recruitment activity across the team.
Oversight and management of all aspects of the team / project budgets.
Contribute to the identification of themes and trends in quality across the region and nationally. Triangulate the surveillance and intelligence information with delivery and finance team colleagues.
Play a key role in knowledge management, surveillance and escalation of key specialist issues such as survey outcomes, mortality, safety, or infection prevention and control.
Undertake quality improvement and project work as required.
Lead on the coordination and preparation of key quality information and documents, such as the preparation for quality summits or quality / safety reviews.
Gather and analyse and prepare reports on quality and performance data to triangulate information, identify trends and produce summaries to inform decision making.
Prepare intelligence briefings drawing on available information and data.
Provide a service, including project advice and support, for discreet start and finish groups / work streams

Job description

Job responsibilities

Manage the teams business support function, including developing and managing the teams business plan, progress and reporting risk and issue management.
Liaise with appropriate functions within the regions, organisation and the sector.
Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisation.
Take a lead in the coordination of training and development and recruitment activity across the team.
Oversight and management of all aspects of the team / project budgets.
Contribute to the identification of themes and trends in quality across the region and nationally. Triangulate the surveillance and intelligence information with delivery and finance team colleagues.
Play a key role in knowledge management, surveillance and escalation of key specialist issues such as survey outcomes, mortality, safety, or infection prevention and control.
Undertake quality improvement and project work as required.
Lead on the coordination and preparation of key quality information and documents, such as the preparation for quality summits or quality / safety reviews.
Gather and analyse and prepare reports on quality and performance data to triangulate information, identify trends and produce summaries to inform decision making.
Prepare intelligence briefings drawing on available information and data.
Provide a service, including project advice and support, for discreet start and finish groups / work streams

Person Specification

Qualifications

Essential

Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Further training or significant experience in project management, financial management or supporting change management processes

Desirable

QSIR practitioner qualification

Knowledge and experience

Essential

Demonstrable specialist knowledge in a relevant discipline
Experience of managing a team
Significant experience of successfully operating in a politically sensitive environment.
Demonstrated experience of co-ordinating projects in complex and challenging environments
Experience of drafting briefing papers and correspondence at senior management team level.
Experience of managing risks and reporting
Knowledge and demonstrated experience of utilising quality improvement methodologies

Desirable

Experience of monitoring budgets and business planning processes
Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft programmes

Skills Capabilities and Aptitudes

Essential

Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Person Specification

Qualifications

Essential

Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
Further training or significant experience in project management, financial management or supporting change management processes

Desirable

QSIR practitioner qualification

Knowledge and experience

Essential

Demonstrable specialist knowledge in a relevant discipline
Experience of managing a team
Significant experience of successfully operating in a politically sensitive environment.
Demonstrated experience of co-ordinating projects in complex and challenging environments
Experience of drafting briefing papers and correspondence at senior management team level.
Experience of managing risks and reporting
Knowledge and demonstrated experience of utilising quality improvement methodologies

Desirable

Experience of monitoring budgets and business planning processes
Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft programmes

Skills Capabilities and Aptitudes

Essential

Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Employer details

Employer name

NHS England

Address

South West House

Blackbrook Park Avenue

Taunton

TA1 2PX

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Employer details

Employer name

NHS England

Address

South West House

Blackbrook Park Avenue

Taunton

TA1 2PX

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)