Job summary
Delivers technical support and solutions for infrastructure services within NHS England
Manages relationships between Infrastructure Teams and internal/external stakeholders
Supplier management to meet key performance indicators and agreed Service Levels for hosted systems
Supporting the Services hosted in the Infrastructure on-premises and cloud environments
Actively contribute to our technical and operational strategy using your specialist knowledge
Pro-actively provides input and support to high severity incidents for the multiple critical national systems and environments supporting NHS Live Services.
Manages and maintains own professional knowledge and development in their technical specialism and embraces development opportunities to support new technologies, frameworks and services including the move to Cloud.
Main duties of the job
Demonstrable and significant experience of working in a high-pressure enterprise digital environment including both Public Cloud native and on-premises IaaS infrastructure
Extensive experience managing and working in multi-disciplinary teams across multiple stages in delivery lifecycles
Experience across medium and large sized portfolios, projects, products or services with low to medium risk, in a complex stakeholder and digital product environment, ideally supporting the delivery of health and social care
Experience of communicating at a high level, building rapport and relationships across a diverse organisation
Experience of working within the ITIL framework, and an understanding of value principles.
Subject Matter Expert in any of a wide variety of digital solutions and products, including but not limited to;
Microsoft Windows Server
Microsoft Server SQL
Microsoft Active Directory
Microsoft Azure Entra ID
VMware including ESXi and vCenter
Multi-platform backup solutions
Remote Desktop Solution (RDS)
About us
This role may be base in Leeds, London or Exeter
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
Please see attached job description.
Demonstrable and significant experience of working in a high-pressure enterprise digital environment including both Public Cloud native and on-premises IaaS infrastructure
Extensive experience managing and working in multi-disciplinary teams across multiple stages in delivery lifecycles
Experience across medium and large sized portfolios, projects, products or services with low to medium risk, in a complex stakeholder and digital product environment, ideally supporting the delivery of health and social care
Experience of communicating at a high level, building rapport and relationships across a diverse organisation
Experience of working within the ITIL framework, and an understanding of value principles.
Subject Matter Expert in any of a wide variety of digital solutions and products, including but not limited to;
Microsoft Windows Server
Microsoft Server SQL
Microsoft Active Directory
Microsoft Azure Entra ID
VMware including ESXi and vCenter
Multi-platform backup solutions
Remote Desktop Solution (RDS)
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Job description
Job responsibilities
Please see attached job description.
Demonstrable and significant experience of working in a high-pressure enterprise digital environment including both Public Cloud native and on-premises IaaS infrastructure
Extensive experience managing and working in multi-disciplinary teams across multiple stages in delivery lifecycles
Experience across medium and large sized portfolios, projects, products or services with low to medium risk, in a complex stakeholder and digital product environment, ideally supporting the delivery of health and social care
Experience of communicating at a high level, building rapport and relationships across a diverse organisation
Experience of working within the ITIL framework, and an understanding of value principles.
Subject Matter Expert in any of a wide variety of digital solutions and products, including but not limited to;
Microsoft Windows Server
Microsoft Server SQL
Microsoft Active Directory
Microsoft Azure Entra ID
VMware including ESXi and vCenter
Multi-platform backup solutions
Remote Desktop Solution (RDS)
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person Specification
Knowledge & Experience
Essential
- Significant knowledge and understanding of the complex back-up process and National Cyber Security Centre standards
- Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
- Effective change management understanding and patient safety supporting clinical systems
Skills
Essential
- Significant working knowledge and experience of working in a high-pressure enterprise scale server and storage environment, managing in excess of 1000 servers including: o HP-UX 11i server family o Command line UNIX experience o UNIX Shell Scripting experience o HPE Virtual Server Environment (host and guest configuration and management)
Qualifications
Essential
- Educated to master's degree level or equivalent work experience
- ITIL Foundation Qualification or equivalent work experience
- Specialist qualification or proven significant experience to SME level (e.g., Applications, DBA or NHAIS)
Person Specification
Knowledge & Experience
Essential
- Significant knowledge and understanding of the complex back-up process and National Cyber Security Centre standards
- Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
- Effective change management understanding and patient safety supporting clinical systems
Skills
Essential
- Significant working knowledge and experience of working in a high-pressure enterprise scale server and storage environment, managing in excess of 1000 servers including: o HP-UX 11i server family o Command line UNIX experience o UNIX Shell Scripting experience o HPE Virtual Server Environment (host and guest configuration and management)
Qualifications
Essential
- Educated to master's degree level or equivalent work experience
- ITIL Foundation Qualification or equivalent work experience
- Specialist qualification or proven significant experience to SME level (e.g., Applications, DBA or NHAIS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
