Job summary
We are recruiting for a Senior Technical Specialist to work within the Technology Services sub-directorate at NHS England.
The purpose of Technology Services is to deliverSimple, Safe and Smart Solutionsacross the NHS.
The aims ofTechnology Services are to:
- Deliver the benefits ofcost reductionof the operating cost of technology.
- Enable cost reduction across NHSE bystreamlining processesthat have become fossilised in legacy technologies.
- Enablebetter decision makingin NHS England through a Modern Digital Workplace.
- Deliver aresilient and safenational technology infrastructure across the system.
We will change the relationship with the frontline, focussing on delivering the commodity-based capabilities that are needed, building platforms and communities to enable us all to benefit from innovation, and doing so upon robust, cost-efficient platforms and infrastructure.
The purpose of Infrastructure services is toensure our services and systems are hosted effectively, securely and efficiently.We require an experienced and highly motivated Senior Technical Specialist to help us achieve this objective.
Main duties of the job
Delivers technical support and solutions for infrastructure within NHS England
Manages relationships between Infrastructure Teams and internal/external stakeholders
Supplier management to meet key performance indicators and agreed Service Levels for hosted systems
Supporting the Services hosted in the Infrastructure on-premises and cloud environments
Actively contribute to our technical and operational strategy using your specialist knowledge
Pro-actively provides input and support to high severity incidents for the multiple critical national systems and environments supporting NHS Live Services.
Manages and maintains own professional knowledge and development in their technical specialism and embraces development opportunities to support new technologies, frameworks and services including the move to Cloud.
About us
These roles may be based in Leeds, London or Exeter
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
Please see the attached job description
- A role as part of a dynamic team using data and digital technology to transform health and care.
- A range of opportunities to build your experience in an environment where yourwork has a direct and positive impact.
- A real commitment to your personal and professional development with accessto a broad range of learning opportunities.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Job description
Job responsibilities
Please see the attached job description
- A role as part of a dynamic team using data and digital technology to transform health and care.
- A range of opportunities to build your experience in an environment where yourwork has a direct and positive impact.
- A real commitment to your personal and professional development with accessto a broad range of learning opportunities.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Person Specification
Knowledge
Essential
- Significant knowledge of following Release, Change, Configuration, and Incident management processes.
- Significant understanding of business continuity procedures and solutions
- Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
- Demonstrable understanding and knowledge of both On-premises and cloud environments and platforms
- Knowledge of NHS systems
- Knowledge and experience of Cloud based applications and engineering
Skills
Essential
- Worked in a large ICT department with a good understanding of ITIL processes and be actively involved in Change, Incident and problem management
- Effective time management when working on daily workloads and adherence to project timescales
- Structured approach to troubleshooting and fault-finding including root cause analysis
- Significant experience of working in a high-pressure enterprise scale network
- Experience in gathering, understanding, negotiating and documenting customer requirements
- Experience in creating detailed network design documentation in support of physical, virtual and cloud-based services supporting the following: o HP and Cisco UCS Blade and Rack-mount server hardware o EMC SAN technology including VNX and Data Domain o Windows Server family o VMWare ESX Server/Virtual Centre o TCP/IP/DNS/DHCP/WINS Network o Active Directory
Qualifications
Essential
- Educated to master's degree level or equivalent work experience
- ITIL Foundation Qualification or equivalent work experience
- Cloud Foundation certificate
Person Specification
Knowledge
Essential
- Significant knowledge of following Release, Change, Configuration, and Incident management processes.
- Significant understanding of business continuity procedures and solutions
- Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments
- Demonstrable understanding and knowledge of both On-premises and cloud environments and platforms
- Knowledge of NHS systems
- Knowledge and experience of Cloud based applications and engineering
Skills
Essential
- Worked in a large ICT department with a good understanding of ITIL processes and be actively involved in Change, Incident and problem management
- Effective time management when working on daily workloads and adherence to project timescales
- Structured approach to troubleshooting and fault-finding including root cause analysis
- Significant experience of working in a high-pressure enterprise scale network
- Experience in gathering, understanding, negotiating and documenting customer requirements
- Experience in creating detailed network design documentation in support of physical, virtual and cloud-based services supporting the following: o HP and Cisco UCS Blade and Rack-mount server hardware o EMC SAN technology including VNX and Data Domain o Windows Server family o VMWare ESX Server/Virtual Centre o TCP/IP/DNS/DHCP/WINS Network o Active Directory
Qualifications
Essential
- Educated to master's degree level or equivalent work experience
- ITIL Foundation Qualification or equivalent work experience
- Cloud Foundation certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
