Service Analyst

NHS England

This job is now closed

Job summary

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

Digital Workplace Services

A Digital Workplace isthe name given to today's virtual, modern version of traditional workplaces. The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at any time.

Our aim is to enable teams across the NHS to connect to information, expertise and knowledge to help them be more productive and to support decision making.

Digital Workplace Services will adopt a simple, user-centric approach adoption of technology and digital tools, systems and services across the new NHS England and the wider system.

The teams are divided into threecore areas providing technical and service management expertise.

Collaboration services
Web team
Corporate IT
Services are delivered to internal customers and NHS organisations.

Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP Wellington House, London SE1 8UG & Hexagon House EX2 5SE.

Main duties of the job

The postholder should have the following skills and capabilities:

Excellent communication skills with the ability to communicate clearly and effectively with others via both oral and written means.
Effective problem-solving skills with the ability to understand a problem by breaking it down systematically into its component parts.
Proven ability to understand the needs of the internal/external stakeholder and keeping them in mind when taking actions or making decisions.
Ability to work under pressure to tight timescales.
Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
Service level management
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
Incident management

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

19 August 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year (exclusive of London weighting)

Contract

Permanent

Working pattern

Full-time

Reference number

990-TD-TFN-6534000-E

Job locations

Wellington Place

Leeds

LS1 4AP

Job description

Job responsibilities

We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means we encourage applications from people of all backgrounds and abilities.

You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description, Assignment Brief and other supporting documents.

If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Job description

Job responsibilities

Which means we encourage applications from people of all backgrounds and abilities.

Person Specification

Knowledge/Experience

Essential

Experience of managing Incidents and associated problem records.
Assists in the investigation and resolution of issues relating to applications.
Assists with specified maintenance procedures.

Skills

Essential

Excellent communication skills with the ability to communicate clearly and effectively with others via both oral and written means.
Effective problem-solving skills with the ability to understand a problem by breaking it down systematically into its component parts.

Qualifications

Essential

ITIL Foundation.

Person Specification

Knowledge/Experience

Essential

Experience of managing Incidents and associated problem records.
Assists in the investigation and resolution of issues relating to applications.
Assists with specified maintenance procedures.

Skills

Essential

Excellent communication skills with the ability to communicate clearly and effectively with others via both oral and written means.
Effective problem-solving skills with the ability to understand a problem by breaking it down systematically into its component parts.

Qualifications

Essential

ITIL Foundation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.