Job summary
The National Patient Safety Team is legally responsible for delivering statutory patient safety duties across the NHS. These are:
o collecting information about what goes wrong in the health service, in part by maintaining and operating the Learning from Patient Safety Events (LFPSE); and
o using that information to provide advice and guidance "for the purposes of maintaining and improving the safety of the services provided by the health service".
An exciting opportunity has arisen to join the Learn from Patient Safety Events (LFPSE) digital service operational team, as part of the NHS England's Patient Safety team as an Agenda for Change Band 5 LFPSE Business Support Officer The successful candidate for this role will be highly organised, proactive and looking for an opportunity to develop their skills and experience in a fast-paced environment.
The LFPSE digital service operational team is responsible for providing user support aligned with an ICS in the East of England to ensure the development of sound working relationships and excellent knowledge of progress, challenges and risks across LFPSE reporting user groups.
The successful candidate will be an individual who is resourceful, enthusiastic, possesses the ability to communicate effectively, is able to prioritise their own workload, has excellent time management skills and can handle information confidentially.
Main duties of the job
This role is an essential and integral post providing support to operational and improvement portfolio areas such as LFPSE data quality, reporting and applications use and troubleshooting, answering enquires, producing data and information on team and specific functions performance. There will be opportunity for the successful individual to become involved in project work aligned to the portfolio areas to ensure growth and personal development.
These responsibilities will be subject to change and post holders will be expected to respond flexibly to changing circumstances.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Job description
Job responsibilities
The role typically involves:
Administration of the LFPSE system online applications including verification and registration of new local manager users and approval of users and managing API access keys
Undertake User Acceptance Testing (UAT) of NRLS developments
Resolve reporting problems experienced by reporters
Provide support to reporters using the LFPSE system online application
Complete LFPSE system coding support to reporting organisations, referring complex questions to other experts in the Team as necessary
Keep records of all enquiries and activities with reporting organisations by documenting contacts on the LFPSE system databases
Provide support to the LFPSE system online application organisation changes process as required to keep LFPSE system organisation tables up to date
Participate in guidance production and circulation processes in collaboration with the others in the Patient Safety Team
Arrange local risk system vendor update communications and maintain the update schedule
Undertake training related to the role as necessary
To perform Local Risk Management Systems and bespoke systems compliance testing and ensuring that compliance is maintained.
To work with NHS E/I colleagues and Local Risk Management System (LRMS) vendors to monitor and evaluate LRMSs functionality and specifications in order to ensure system compliance with national standards and optimise data quality.
Further information about the role can be found in the attached job description.
Job description
Job responsibilities
The role typically involves:
Administration of the LFPSE system online applications including verification and registration of new local manager users and approval of users and managing API access keys
Undertake User Acceptance Testing (UAT) of NRLS developments
Resolve reporting problems experienced by reporters
Provide support to reporters using the LFPSE system online application
Complete LFPSE system coding support to reporting organisations, referring complex questions to other experts in the Team as necessary
Keep records of all enquiries and activities with reporting organisations by documenting contacts on the LFPSE system databases
Provide support to the LFPSE system online application organisation changes process as required to keep LFPSE system organisation tables up to date
Participate in guidance production and circulation processes in collaboration with the others in the Patient Safety Team
Arrange local risk system vendor update communications and maintain the update schedule
Undertake training related to the role as necessary
To perform Local Risk Management Systems and bespoke systems compliance testing and ensuring that compliance is maintained.
To work with NHS E/I colleagues and Local Risk Management System (LRMS) vendors to monitor and evaluate LRMSs functionality and specifications in order to ensure system compliance with national standards and optimise data quality.
Further information about the role can be found in the attached job description.
Person Specification
Qualifications
Essential
- Educated to a degree level in relevant discipline ie patient safety or equivalent level of demonstrable experience of working at a similar level
Knowledge and experience
Essential
- Experience of delivering an administrative role and knowledge of administrative processes and procedures in a comparable organisation
- Knowledge of a range of computerised software packages (incl. MS Office)
Skills Capabilities & Attributes
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Excellent time management skills with the ability to re-prioritise and to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Values and Behaviours
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Commitment to and focused on quality, promotes high standards in all they do
Person Specification
Qualifications
Essential
- Educated to a degree level in relevant discipline ie patient safety or equivalent level of demonstrable experience of working at a similar level
Knowledge and experience
Essential
- Experience of delivering an administrative role and knowledge of administrative processes and procedures in a comparable organisation
- Knowledge of a range of computerised software packages (incl. MS Office)
Skills Capabilities & Attributes
Essential
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- Excellent time management skills with the ability to re-prioritise and to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Values and Behaviours
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Commitment to and focused on quality, promotes high standards in all they do
