Quality Improvement Officer

NHS England

This job is now closed

Job summary

As a Quality Improvement Officer, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the NHS South West Region to deliver improvements.

This role will support the region in the following areas:

Supporting quality improvement and surveillance, including safety, safeguarding and patient experience, with providers and commissioners.
Supporting delivery of improvements in priority areas of the long-term plan.

We are now seeking a dedicated Quality Improvement Officer to join our dynamic Clinical Quality team. The post holder is required to have a degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Further training or significant experience in project management, financial management or supporting change management processes.

QSIR practitioner qualification is desirable with a commitment to undertake the qualification.

Main duties of the job

In particular the post holder will:

Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively and act as the first point of contact for enquiries.
Support and inform the targeting of resources, monitoring spends, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects. Maintain project trackers and databases as required.
Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
Provide quality improvement expertise and guidance as required.
Assist in project planning and delivery, using a quality improvement approach and methodology to measure impact and develop a culture of continuous improvement.
Proactively signpost and connect staff to enable shared learning and reduce duplication.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Date posted

05 August 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time

Reference number

990-SW-6522135-E

Job locations

South West House

Blackbrook Park Avenue

Taunton

TA1 2PX

Job description

Job responsibilities

The Quality Improvement Officer will have a key role in the region supporting the delivery of the regional objectives by:

Working as part of the South West Nursing Directorates quality hub to provide a responsive and professional service to the clinical quality team, the nursing directorate, wider organisation and external stakeholders.

To provide quality improvement advice and facilitation as required, both internally and externally, as guided by the Assistant Quality Improvement Manager.

To support the delivery of quality improvement projects in response to quality intelligence and data.

To support the delivery of improvements in priority areas of the long-term plan.

Improving quality and outcomes

To support senior colleagues to develop and apply the broader quality surveillance and assurance processes in order to support systems to deliver high quality care.

To enable the Nursing Directorate improvement interventions to be focussed on evidence based need.

To support the smooth running of South West Nursing Directorate quality hub by being an effective member of the team and working in collaboration with others.

To work collaboratively across the NHS England matrix, including integrating the National Directors portfolio.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England.

To ensure all public and patient contact with the office is of the highest professional standard.

To embed patient and public involvement within NHS England at all levels of decision making.

To promote and encourage the principles of co-design and co-production.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To establish and maintain effective and collaborative working relationships within the clinical directorates in the delivery of key strategic and operational goals.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

Developing an excellent organisation

To ensure the health, safety and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

Job description

Job responsibilities

The Quality Improvement Officer will have a key role in the region supporting the delivery of the regional objectives by:

To provide quality improvement advice and facilitation as required, both internally and externally, as guided by the Assistant Quality Improvement Manager.

To support the delivery of quality improvement projects in response to quality intelligence and data.

To support the delivery of improvements in priority areas of the long-term plan.

Improving quality and outcomes

To support senior colleagues to develop and apply the broader quality surveillance and assurance processes in order to support systems to deliver high quality care.

To enable the Nursing Directorate improvement interventions to be focussed on evidence based need.

To support the smooth running of South West Nursing Directorate quality hub by being an effective member of the team and working in collaboration with others.

To work collaboratively across the NHS England matrix, including integrating the National Directors portfolio.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England.

To ensure all public and patient contact with the office is of the highest professional standard.

To embed patient and public involvement within NHS England at all levels of decision making.

To promote and encourage the principles of co-design and co-production.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To establish and maintain effective and collaborative working relationships within the clinical directorates in the delivery of key strategic and operational goals.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

Developing an excellent organisation

To ensure the health, safety and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

Person Specification

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

QSIR practitioner qualification

Knowledge and experience

Essential

A basic understanding of quality improvement methodologies.
Experience and understanding of evaluating and measuring the performance of health services.
Experience in communications and stakeholder management.
Comprehensive knowledge of project management and/or health information systems development.
A good understanding of the health and social care environment and roles and responsibilities within it.
Previous experience in similar role in public sector.

Desirable

Specialist knowledge in a relevant subject to post graduate level
Working knowledge of Microsoft programmes.

Skills Capabilities & Attributes

Essential

Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
Skills for nurturing key relationships and maintaining networks.
Attention to detail combined with the ability to extract key messages from complex analysis.

Person Specification

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Further training or significant experience in project management, financial management or supporting change management processes.

Desirable

QSIR practitioner qualification

Knowledge and experience

Essential

A basic understanding of quality improvement methodologies.
Experience and understanding of evaluating and measuring the performance of health services.
Experience in communications and stakeholder management.
Comprehensive knowledge of project management and/or health information systems development.
A good understanding of the health and social care environment and roles and responsibilities within it.
Previous experience in similar role in public sector.

Desirable

Specialist knowledge in a relevant subject to post graduate level
Working knowledge of Microsoft programmes.

Skills Capabilities & Attributes

Essential

Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
Skills for nurturing key relationships and maintaining networks.
Attention to detail combined with the ability to extract key messages from complex analysis.