Job summary
An exciting opportunity has arisen for an enthusiastic & experienced Senior Relationship Manager to join the Data Access & Partnerships team in the Transformation Directorate. This role will work in close collaboration with NHSE stakeholders. They will be responsible for producing an account plan for their customers which relates their business to that of the NHSE, and implementing that plan. They will be the face of NHSE to the customer and the voice of the customer back into the NHSE. This is an instrumental role in ensuring that the voice of our diverse public and patient communities is at the heart of Data Access & Partnerships team's strategy and programme of work. We are looking for someone who has the energy, enthusiasm and commitment to Public and Patient Involvement & Engagement, with experience of working in the NHS, public or third sectors.
You will be an experienced relationship builder and communicator with a track record of partnership working and delivering large scale projects and leading on Public & Patient Involvement & Engagement and working across sectors. The Data Access & Partnerships area is responsible for ensuring effective access to data products for internal and external users. It includes five functions: Data Governance & Assurance, Data Access Service, Data Portfolio management and Account Management and Engagement. Together these provide the Health and Care Partnerships and Data Access Control components of the Data & Analytics Operating Model.
Main duties of the job
This role sits within the Account Management & Engagement team. Its purpose is to give end to end customer support throughout the data sharing application and data provision cycle, including management of customer complex queries and escalations, customer engagement & relationship management to support business continuity and operational improvements. Key activities in the team currently include:
- Customer contact management function (BAU): dealing with all initial and pre-application queries for data sharing, queries from prospective customers or the public, and holding feasibility calls to discuss whether the customer should submit a data sharing application.
- Customer account management function (BAU): work to facilitate the administrative requirements of DSAs (finance, journals, ACR reporting, data destruction), administration of case management records and progress on issues resolution.
- Customer service management function (BAU): dealing with BAU customer complaints and escalations, cohort management issues, identifying lessons learned and making recommendations for operational improvement.
- Customer relationship management function (BAU): management of the ICB dedicated monthly forums, management of monthly data access online clinics, development of a Public and Patient Involvement and Engagement plan and management of public engagement events.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job description
Job responsibilities
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether thats a job share, part time, hybrid working or another flexible pattern.
This advert has attached Assignment Briefs/ information relating to roles currently vacant. However, please be aware that this recruitment may also be used to fill other positions that become vacant after the time of advert, for which Assignment Briefs or team information are not available. This will be limited to roles where the competencies to be assessed and requirements for the role are appropriately similar.
Job description
Job responsibilities
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether thats a job share, part time, hybrid working or another flexible pattern.
This advert has attached Assignment Briefs/ information relating to roles currently vacant. However, please be aware that this recruitment may also be used to fill other positions that become vacant after the time of advert, for which Assignment Briefs or team information are not available. This will be limited to roles where the competencies to be assessed and requirements for the role are appropriately similar.
Person Specification
Knowledge
Essential
- Knowledge and experience of MS applications as well as working knowledge of programme and/or project and performance management and using engagement tools and methodologies.
- Extensive working knowledge of the national and local priorities for patient and public involvement and community engagement, including NHS Act section 242, the duty to involve.
- Working knowledge of patient, public and staff engagement and an understanding of how it can inform decision making within large and complex organisations.
Qualifications
Essential
- Educated to Masters level (or equivalent qualification/experience)
Skills & Experience
Essential
- Able to collate qualitative and quantitative information and produce meaningful analysis of information to support decision making, and synthesise external sources of insight (think tanks, market research agencies, other reports.
- Knowledge and practical experience of developing communications and engagement plans for the implementation of a large-scale organisational change/transformation programme
Person Specification
Knowledge
Essential
- Knowledge and experience of MS applications as well as working knowledge of programme and/or project and performance management and using engagement tools and methodologies.
- Extensive working knowledge of the national and local priorities for patient and public involvement and community engagement, including NHS Act section 242, the duty to involve.
- Working knowledge of patient, public and staff engagement and an understanding of how it can inform decision making within large and complex organisations.
Qualifications
Essential
- Educated to Masters level (or equivalent qualification/experience)
Skills & Experience
Essential
- Able to collate qualitative and quantitative information and produce meaningful analysis of information to support decision making, and synthesise external sources of insight (think tanks, market research agencies, other reports.
- Knowledge and practical experience of developing communications and engagement plans for the implementation of a large-scale organisational change/transformation programme
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
