Job summary
An exciting opportunity has arisen to join the Diabetes Quality Improvement & Assurance Team within the North West Coast Clinical Network (NWC CN)
We are looking for an enthusiastic, high achieving and experienced Clinical Network Coordinator on a fixed term contract until 31st October 2023.
The post holder will work on supporting improvement and quality assurance projects/ programmes and will be part of a dynamic clinical network support service. The role will require day-to-day responsibility for projects supporting delivery of the NHS Long Term Plan for diabetes care and prevention. The ideal candidate will be a team player with the motivation to make improvements and work on projects from conception to completion ensuring engagement with all relevant stakeholders. The post holder must be able to work to tight deadlines, be adaptable to changing/challenging situations and able to manage and prioritise their own work efficiently.
The role will be based in a suitable NHS England base, working across the North West Coast area with a focus on Cheshire and Merseyside footprints. Travel across the whole North West Coast area is required. However, the role will be initially working from home with travel within the region as needed.
Please note that the reason for the fixed term of this contract is due to current recruitment restrictions.
Shortlisting will be completed within one week of the advert closing, with interviews taking place during the following fortnight.
Main duties of the job
As a Clinical Network Coordinator, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Clinical NetworkIn particular the post holder will:o Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.o Support and inform the targeting of resources, monitoring spends, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.o Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.o Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
About us
The North West Coast Clinical Networks bring together patients, carers, health and social care commissioners, providers, third sector organisations and communities. By working together we improve outcomes for patients and their families, and invest in the health of future generations.
We provide in-depth, high quality clinical leadership and advice to improve health and care services across Cheshire, Merseyside, Lancashire and South Cumbria.
Our core networks are leading the way to help transform health outcomes in the following areas:
- Diabetes
- Maternity and perinatal mental health
- Adult, children and young people's mental health and dementia
- Respiratory
- Cardiac
- Additional networks delivering local priorities includes Stroke, and Palliative and end of life care
We provide insight, innovation and evidence to inform robust recommendations to support organisations in making the best possible decisions for the local population. This joined-up working across organisational boundaries can and will bring real improvements in health and wellbeing services.
Job description
Job responsibilities
- To contribute to the planning, delivery and assurance of large scale programmes of quality improvement which support commissioners in achieving outcome ambitions for patients. This will require strong project and programme management skills.
- To work collaboratively across the NHS England matrix, including integrating the National Directors portfolio
- To provide knowledge and experience related to the use of network models and improvement science to achieve the step changes in quality across complex pathways and systems of care
- To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England.
- To ensure all public and patient contact with the office is of the highest professional standard.
- To embed patient and public involvement within NHS England at all levels of decision making.
- To ensure patients, and their carers, are actively engaged in network activities. Particular focus is needed on ensuring pathways are patient centred
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
- To support effective network arrangements which are embedded in the NHS adding value to patients, professionals and constituent organisations
- To develop credibility with all key players within the network community, encouraging a culture of collaboration for the delivery of equitable, high quality care. At times this will include acting as an honest broker reconciling conflicting views and interests
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate
- To keep abreast of national practice, ensuring this is reflected in own practice
Job description
Job responsibilities
- To contribute to the planning, delivery and assurance of large scale programmes of quality improvement which support commissioners in achieving outcome ambitions for patients. This will require strong project and programme management skills.
- To work collaboratively across the NHS England matrix, including integrating the National Directors portfolio
- To provide knowledge and experience related to the use of network models and improvement science to achieve the step changes in quality across complex pathways and systems of care
- To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England.
- To ensure all public and patient contact with the office is of the highest professional standard.
- To embed patient and public involvement within NHS England at all levels of decision making.
- To ensure patients, and their carers, are actively engaged in network activities. Particular focus is needed on ensuring pathways are patient centred
- To uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
- To support effective network arrangements which are embedded in the NHS adding value to patients, professionals and constituent organisations
- To develop credibility with all key players within the network community, encouraging a culture of collaboration for the delivery of equitable, high quality care. At times this will include acting as an honest broker reconciling conflicting views and interests
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate
- To keep abreast of national practice, ensuring this is reflected in own practice
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in project management, financial management or supporting change management processes.
Knowledge
Essential
- Specialist knowledge in a relevant subject to post graduate level
- Experience and understanding of evaluating and measuring the performance of health services.
- Comprehensive knowledge of project management and/or health information systems development.
- Workforce development knowledge and experience.
- Working knowledge of Microsoft Project.
Desirable
- Experience in communications and stakeholder management.
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
- Previous Network experience
Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Evidence of success in effective project and programme management.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Strategic thinking - ability to anticipate.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Skills for supporting project management.
- Previous experience in project management and planning.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Skills for managing projects ensuring they meet financial targets.
- Skills for manipulating information.
- Intermediate keyboard skills.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- An ability to maintain confidentiality and trust.
Values
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Adaptability, flexibility and ability to cope with uncertainty and change
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Values diversity and difference operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- Actively develops themselves and supports others to do the same.
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Used to working in a busy environment
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference to focusing on goals
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in project management, financial management or supporting change management processes.
Knowledge
Essential
- Specialist knowledge in a relevant subject to post graduate level
- Experience and understanding of evaluating and measuring the performance of health services.
- Comprehensive knowledge of project management and/or health information systems development.
- Workforce development knowledge and experience.
- Working knowledge of Microsoft Project.
Desirable
- Experience in communications and stakeholder management.
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
- Previous Network experience
Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Evidence of success in effective project and programme management.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Strategic thinking - ability to anticipate.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Skills for supporting project management.
- Previous experience in project management and planning.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
- Skills for managing projects ensuring they meet financial targets.
- Skills for manipulating information.
- Intermediate keyboard skills.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- An ability to maintain confidentiality and trust.
Values
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Adaptability, flexibility and ability to cope with uncertainty and change
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Values diversity and difference operates with integrity and openness.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- Actively develops themselves and supports others to do the same.
- Understanding of and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Used to working in a busy environment
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference to focusing on goals
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
