Job summary
In this role you will lead the content design community in the HRA's journey to develop its digital services.
The Digital Directorate is modernising and transforming the business, ensuring the user is at the heart of everything; including the delivery of business solutions using agile methods in a continuous delivery environment.
You will be an active leader based in one of our offices or from home, with occasional travel for face to face meetings. Working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility and autonomy to meet objectives and delivery timeframes, as well as providing leadership across the directorate.
Demonstrating excellent communication skills, influencing across multiple groups and partners, you will form a deep understanding of wider customer and organisational needs, participating in both internal and external activities to keep your skills up to date. With a clear ability to rationalise complex technical information, you will transform this to ensure it is understandable for others to work with.
Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user needs, organisational objectives and policy intent.
Main duties of the job
The post holder will:
- Develop and assure good content design practice across the Research Systems Programme and the wider organisation.
- Rationalise highly complex technical information, transforming this to make it understandable for others.
- Engage with stakeholders to facilitate and foster collaborative approaches to prioritise the content requirements of users and partners.
- Advise on standards, methods, tools and applications, so that optimum approaches and solutions meet user needs, organisational objectives and policy intent.
- Ensure alignment with Government service standards and deliver key content insights to constantly improve services.
- Ensure that teams take a user-centred, evidence based approach to service design and delivery.
- Represent content design at service standard assessments.
- Consider accessibility and additional needs for inclusive design.
- Work across multiple services and lead User Centred Design (UCD) professionals to set direction.
- Interpret strategy and translate emerging trends which might impact or benefit the organisation.
- Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data.
- Manage the content design function within the UCD team.
- Support the content design team to maintain focus on delivery, whilst instilling the importance of professional development and learning.
- Coach and lead teams in UCD principles.
- Onboard new staff within the team.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.
Job description
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Job description
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Person Specification
Qualifications
Essential
- Educated to Post Graduate level (or relevant qualifications) in a relevant field, or significant relevant working experience of the subject matter
Desirable
- Master's Degree or equivalent qualification
Knowledge, Skills and Expertise
Essential
- In depth specialist knowledge of implementing content strategy to enable good service design.
- Determining content standards and policies.
- Providing advice and guidance across projects on both content design methodologies and GDS standards related to content and deliverables
- Thorough knowledge of user centred design process and product development process
Desirable
- Significant experience in a senior/lead content design role
- Past experience in government or NHS organisation
- Ongoing Continuous Professional Development
- GDS/CDDO or NHS Service Standards
Experience
Essential
- Onboarding of new staff within a team or professional community
- Identifying content needs and ensuring they are captured and implemented as part of a project
- Manage accessibility of content and testing user understanding whilst maintaining compliance
- Demonstrable experience of managing content design as a lead or as part of a user centred design team
Desirable
- Working within multidisciplinary agile teams, and experience of creating epics and user stories
Analytical and Judgemental Skills
Essential
- Able to have an overall perspective on business issues and activities, understand their wider implications and long-term impact
- Multi-tasking, analysing opportunities, defining successful approaches, and proactively solve problems
- Evaluate design proposals from external suppliers, and make recommendations to senior stakeholders
- Working across multiple services and leading groups of UCD professionals to set direction, assuring the quality of content design
Desirable
- Interpreting strategy and translate emerging trends and technologies which might impact or benefit the organisation
Interpersonal Skills
Essential
- Engaging and building relationships with a range of stakeholders to support delivery of user and business needs
Desirable
- Coaching and leading teams in user centred design principles
- Influence and manage in a complex matrix department
Other
Essential
- Commitment to inclusivity and valuing diversity
Knowledge, Skills and Expertise
Essential
- Significant experience in combining user research and analytics to problem solve through design iterations and improve user experience.
- Understand and communicate to others the benefits and applicability of user interface design, development and testing tools, methods and standards to non-technical and technical stakeholders
- Direct the approach to content life cycle management, ensuring content is regularly reviewed, evaluated and iterated where needed
- Extensive experience in creating, iterating, managing and overseeing content
Analytical and Judgemental Skills
Essential
- Multi-tasking, analysing opportunities, defining successful approaches, and proactively solve problems
Interpersonal Skills
Essential
- Supporting the content design team to maintain a focus on delivery whilst instilling the importance of professional development and continual learning
Desirable
- Facilitating conflict resolution within teams or professions
Person Specification
Qualifications
Essential
- Educated to Post Graduate level (or relevant qualifications) in a relevant field, or significant relevant working experience of the subject matter
Desirable
- Master's Degree or equivalent qualification
Knowledge, Skills and Expertise
Essential
- In depth specialist knowledge of implementing content strategy to enable good service design.
- Determining content standards and policies.
- Providing advice and guidance across projects on both content design methodologies and GDS standards related to content and deliverables
- Thorough knowledge of user centred design process and product development process
Desirable
- Significant experience in a senior/lead content design role
- Past experience in government or NHS organisation
- Ongoing Continuous Professional Development
- GDS/CDDO or NHS Service Standards
Experience
Essential
- Onboarding of new staff within a team or professional community
- Identifying content needs and ensuring they are captured and implemented as part of a project
- Manage accessibility of content and testing user understanding whilst maintaining compliance
- Demonstrable experience of managing content design as a lead or as part of a user centred design team
Desirable
- Working within multidisciplinary agile teams, and experience of creating epics and user stories
Analytical and Judgemental Skills
Essential
- Able to have an overall perspective on business issues and activities, understand their wider implications and long-term impact
- Multi-tasking, analysing opportunities, defining successful approaches, and proactively solve problems
- Evaluate design proposals from external suppliers, and make recommendations to senior stakeholders
- Working across multiple services and leading groups of UCD professionals to set direction, assuring the quality of content design
Desirable
- Interpreting strategy and translate emerging trends and technologies which might impact or benefit the organisation
Interpersonal Skills
Essential
- Engaging and building relationships with a range of stakeholders to support delivery of user and business needs
Desirable
- Coaching and leading teams in user centred design principles
- Influence and manage in a complex matrix department
Other
Essential
- Commitment to inclusivity and valuing diversity
Knowledge, Skills and Expertise
Essential
- Significant experience in combining user research and analytics to problem solve through design iterations and improve user experience.
- Understand and communicate to others the benefits and applicability of user interface design, development and testing tools, methods and standards to non-technical and technical stakeholders
- Direct the approach to content life cycle management, ensuring content is regularly reviewed, evaluated and iterated where needed
- Extensive experience in creating, iterating, managing and overseeing content
Analytical and Judgemental Skills
Essential
- Multi-tasking, analysing opportunities, defining successful approaches, and proactively solve problems
Interpersonal Skills
Essential
- Supporting the content design team to maintain a focus on delivery whilst instilling the importance of professional development and continual learning
Desirable
- Facilitating conflict resolution within teams or professions
