Job summary
Are you passionate about technology and eager to start a career in cloud computing and IT support? We're offering an exciting opportunity for a motivated and enthusiastic individual to join our team as an Apprentice Cloud/IT Technician.
You'll receive hands-on training, mentorship, and the chance to work on real projects that make an impact.
Main duties of the job
The postholder will:
o Assist in setting up and maintaining cloud infrastructure on Microsoft Azure.
o Provide IT support to HRA employees, troubleshooting hardware and software issues.
o Learn to automate processes using tools across the Microsoft 365 suites.
o Monitor system performance, identify issues, and apply fixes with guidance from senior engineers.
o Help implement security measures and ensure data safety.
o Collaborate with the Technical Services Team on tasks like network management, backups, and system upgrades.
o Participate in team projects and contribute to the development of technical solutions.
o Provide admin support for the Technical Design Authority
Stay up-to-date with the latest industry trends, cloud technologies, and best practices.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.
Job description
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
- We currently do not accept applications via recruitment agencies.
- We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
- Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Job description
Job responsibilities
This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
- We currently do not accept applications via recruitment agencies.
- We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
- Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Person Specification
Qualifications
Essential
- Qualified to A Level standard, holding at least 3 A-Levels grade A-C including mathematics.
- Evidence of commitment to ongoing personal and professional development.
Knowledge, Skills and Expertise
Essential
- Digital skills with a strong understanding of using tools including Microsoft Teams, Office 365 and other collaboration platforms.
- Excellent organisational skills with the ability to prioritise against a background of change and frequently changing demands
- Excellent organisational skills with the ability to prioritise against a background of change and frequently changing demands
Experience
Essential
- Experience of working in an IT development environment.
- Experience of providing/presenting information to others in a variety of formats
- Experience of working with internal and external stakeholders to facilitate delivery of complex IT solutions to meet business requirements
- A commitment to comply with the Information Governance requirements and policies
Analytical and Judgemental Skills
Essential
- Be able to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)
Interpersonal Skills
Essential
- Anticipates customer needs to provide excellent service continually striving to improve efficiency and effectiveness.
Other
Essential
- Commitment to inclusivity and valuing diversity
Person Specification
Qualifications
Essential
- Qualified to A Level standard, holding at least 3 A-Levels grade A-C including mathematics.
- Evidence of commitment to ongoing personal and professional development.
Knowledge, Skills and Expertise
Essential
- Digital skills with a strong understanding of using tools including Microsoft Teams, Office 365 and other collaboration platforms.
- Excellent organisational skills with the ability to prioritise against a background of change and frequently changing demands
- Excellent organisational skills with the ability to prioritise against a background of change and frequently changing demands
Experience
Essential
- Experience of working in an IT development environment.
- Experience of providing/presenting information to others in a variety of formats
- Experience of working with internal and external stakeholders to facilitate delivery of complex IT solutions to meet business requirements
- A commitment to comply with the Information Governance requirements and policies
Analytical and Judgemental Skills
Essential
- Be able to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational)
Interpersonal Skills
Essential
- Anticipates customer needs to provide excellent service continually striving to improve efficiency and effectiveness.
Other
Essential
- Commitment to inclusivity and valuing diversity
