Job summary
We are looking for an exceptional candidate, who can work with people to get the best out of them and bring excellent organisational skills to the role. This post is critical in ensuring that our volunteers and others who work with us to deliver the Health Research Authority Approvals Service have a positive and rewarding experience.
This is an exciting time to join the team, as we develop our recruitment and retention strategy for our members and volunteers. We welcome applications from candidates who have:
- A proven track record of supervising or managing people and supporting projects, ensuring compliance with relevant policies, standards and regulations
- Excellent organisational, communication and interpersonal skills, and the ability to build positive relationships with your team, colleagues and stakeholders
- Experience in the implementing efficient processes
Main duties of the job
Reporting to the Member Management & Development Specialist, the post holder will be critical in the day to day operating of the team, working to deliver a positive experience for our volunteers in all aspects of the support they ned.
Experience in supervision or line management is critical to ensure they work well with their team to develop and implement processes to deliver an efficient service.
The post holder will be responsible for the efficient running of the team and ensuring that all initiatives and deliverables are timely and of a high standard.
The post holder will be critical in providing data and reports on various aspects of the team's work. Setting up processes to monitor ongoing compliance with GAfREC and regulations will be essential in providing assurances as part of quality and audit.
The ability to work well to deliver multiple pieces of work each with their own pressures and deadlines is a must.
About us
This role sits within the HRA Approvals Service directorate which consists of various teams that all work together to provide the appropriate approval for health research in England and, for some applications, across the UK.
This directorate is responsible for:
- Delivering HRA Approval- Supporting the Confidentiality Advisory Group and advising on the use of confidential patient information without consent- Working to refine the systems and processes researchers need to follow to ensure a swift, robust and simple experience- Providing guidance to applicants- Providing training- Working collaboratively with external partners to improve the research environment
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Job description
Job responsibilities
Reporting to the Member Management & Development Specialist, this post will provide proactive day to day supervision of processes involved with member support and effective and efficient processing of member expenses and query handling.
The post holder will also critically support the practical implementation of initiatives like the member mentor scheme, matching new members with mentors, ensuring the team provides support in arranging meetings and tracking outputs to contribute to reporting on the impact of such schemes.
The post holder will communicate with new members to ensure onboarding happens swiftly and to arrange induction training, as well as putting in place all the practical arrangements needed for new members, supported by the team of administrators.
The post holder will ensure that all members complete training as required as part of the member Terms and Conditions. They will also liaise with any colleagues relating to queries about training opportunities and ensure that issues are escalated to the Member Management & Development Specialist. The post holder will monitor and report on overall training compliance regularly to their line manager.
Job description
Job responsibilities
Reporting to the Member Management & Development Specialist, this post will provide proactive day to day supervision of processes involved with member support and effective and efficient processing of member expenses and query handling.
The post holder will also critically support the practical implementation of initiatives like the member mentor scheme, matching new members with mentors, ensuring the team provides support in arranging meetings and tracking outputs to contribute to reporting on the impact of such schemes.
The post holder will communicate with new members to ensure onboarding happens swiftly and to arrange induction training, as well as putting in place all the practical arrangements needed for new members, supported by the team of administrators.
The post holder will ensure that all members complete training as required as part of the member Terms and Conditions. They will also liaise with any colleagues relating to queries about training opportunities and ensure that issues are escalated to the Member Management & Development Specialist. The post holder will monitor and report on overall training compliance regularly to their line manager.
Person Specification
Qualifications
Essential
- Significant demonstrable and relevant experience in a volunteer supporting role equivalent to a degree
Knowledge, Skills and Expertise
Essential
- Excellent organisational skills with the ability to prioritise against a background of change and uncertainty with the ability to work to deadlines and to manage multiple processes and cases simultaneously
- Finance experience, in particular processing expenses, interrogating accounting systems and resolving queries
- Experience in analysing data and preparing reports
- Developed communication skills including the ability to prepare written reports, analyse and solve problems and take detailed minutes
Experience
Essential
- Line management experience
- Experience of contributing to, developing, and implementing operational guidance and standard operating procedures
Desirable
- Experience of research management or research ethics administration
- Previous experience in a research approvals system (HRA, regulatory body, NHS R&D, Clinical Research Network, or university), or as a coordinator or facilitator of health research studies in the UK
Analytical & Judgemental Skills
Essential
- Ability to deal with and manage a wide range of stakeholders in, often sensitive circumstances
- Developed oral and written communication skills, in particular the ability to explain complex issues in simple terms and respond to objections and complaints
Interpersonal Skills
Essential
- Commitment to team working and respect and consideration for the skills of others
Other
Essential
- Highly self-motivated, with ability to work on own initiative, making decisions where appropriate and organise own and team's workload
Person Specification
Qualifications
Essential
- Significant demonstrable and relevant experience in a volunteer supporting role equivalent to a degree
Knowledge, Skills and Expertise
Essential
- Excellent organisational skills with the ability to prioritise against a background of change and uncertainty with the ability to work to deadlines and to manage multiple processes and cases simultaneously
- Finance experience, in particular processing expenses, interrogating accounting systems and resolving queries
- Experience in analysing data and preparing reports
- Developed communication skills including the ability to prepare written reports, analyse and solve problems and take detailed minutes
Experience
Essential
- Line management experience
- Experience of contributing to, developing, and implementing operational guidance and standard operating procedures
Desirable
- Experience of research management or research ethics administration
- Previous experience in a research approvals system (HRA, regulatory body, NHS R&D, Clinical Research Network, or university), or as a coordinator or facilitator of health research studies in the UK
Analytical & Judgemental Skills
Essential
- Ability to deal with and manage a wide range of stakeholders in, often sensitive circumstances
- Developed oral and written communication skills, in particular the ability to explain complex issues in simple terms and respond to objections and complaints
Interpersonal Skills
Essential
- Commitment to team working and respect and consideration for the skills of others
Other
Essential
- Highly self-motivated, with ability to work on own initiative, making decisions where appropriate and organise own and team's workload
