Job summary
We are looking for an Adviser to join NHS Resolutions
Practitioner Performance Advice (Advice) team as we work to promote a fair
and just culture across the NHS. Our service provides independent, expert
advice and support to healthcare organisations, as well as medical, dental, and
pharmacy practitioners.
If you have experience managing performance concerns and a
commitment to fair resolution, we encourage you to apply. We seek applicants
with extensive experience in healthcare and professional backgrounds in areas
like medicine, dentistry, pharmacy, employment law, defence, professional
bodies, regulatory work or HR.
Applicants should have experience in the management of performance
concerns in primary care, be that under Performers List Regulations or local
policies. Applicants with experience in Maintaining High Professional Standards
(MHPS) framework would also be welcome to apply.
We welcome applications from underrepresented groups, those
seeking flexible hours (minimum 22.5 per week), as well as fixed-term and
secondment arrangements.
This role is part of a broader programme of service
improvement that may impact our structure, yet this key position will support
these changes.
For further details, please contact Dr. Sally Pearson,
Interim Head of Case Advice, at sally.pearson11@nhs.net or Karen Wadman, Case
Advice Technical Lead, at karen.wadman@nhs.net.
Main duties of the job
The Adviser role is integral to our Advice service,
supporting ECOs in handling performance concerns about doctors, dentists, and
pharmacists, with a commitment to fostering a fair and just culture in
healthcare. Advisers utilise expert critical thinking and analytical skills to
assess concerns, drawing on national regulations, frameworks, and local context
to provide informed guidance. Although they primarily interact with ECOs,
Advisers remain impartial, engaging all parties to encourage fair resolutions and
challenging approaches where necessary.
Advisers offer comprehensive guidance on case handling,
referencing frameworks like Maintaining High Professional Standards in the
modern NHS, and implement interventions, such team reviews, to address
relationship issues or clarify performance concerns. They also lead educational
programs, like case investigation and case manager.
Internally, Advisers foster peer support and development,
continuous improvement and ensure consistent, quality services. They build
strong regional partnerships with ECOs and other relevant stakeholders.
Other responsibilities include managing a caseload within a
defined job plan, peer reviewing cases, handling complex cases, and providing
timely, written case summaries. Advisers deliver training on various topics,
engage with ECOs on service use, and participate in operational meetings and other
projects, all the while seeking to improve and promote the Advice service.
About us
NHS Resolution is an Arms Length Body of the Department of
Health & Social Care. As a not-for-profit part of the NHS, our purpose is
to provide expertise to the NHS to resolve concerns fairly, share learning for
improvement and preserve resources for patients. We have four key service
areas:
Claims Management: delivering expertise in
handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing
advice, support and interventions in relation to concerns about the individual
performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial
tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to
better understand and learn from claims, concerns and disputes; to target
safety activity while sharing learning across the NHS.
At NHS Resolution, we strive to be an employer of choice.
Some of the benefits we offer include access to the NHS Pension Scheme and a
minimum of 27 days Annual Leave. We are also committed to support individuals
in having a work and life balance, offering flexible working arrangements.
Furthermore, we can offer a chance to gain extra skills and training and with
regular reviews and a clear plan, all employees can develop to their full
potential.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
We reserve the right to close the advertisement early, should we receive sufficient applications.
The application process is as follows:
- Virtual written
assessments (90 minute) will take place between Friday 22 November and Wednesday
27 November 2024.
- Online HOGAN
personality assessment (30 minute) to take place between Friday 29 November and
Wednesday 4 December.
- Hogan follow-up
discussion with James Flanagan via MS Teams (up to 60 minutes) to take place
between Monday 2 December and Friday 6 December.
- Group assessment
via MS Teams on Wednesday 11 December 2024 (1 hour and 30 minutes)
- Interviews Wednesday 11
December, and Thursday 12 December 2024 (1 hour and 15 minutes)
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
We reserve the right to close the advertisement early, should we receive sufficient applications.
The application process is as follows:
- Virtual written
assessments (90 minute) will take place between Friday 22 November and Wednesday
27 November 2024.
- Online HOGAN
personality assessment (30 minute) to take place between Friday 29 November and
Wednesday 4 December.
- Hogan follow-up
discussion with James Flanagan via MS Teams (up to 60 minutes) to take place
between Monday 2 December and Friday 6 December.
- Group assessment
via MS Teams on Wednesday 11 December 2024 (1 hour and 30 minutes)
- Interviews Wednesday 11
December, and Thursday 12 December 2024 (1 hour and 15 minutes)
Person Specification
Skills & Abilities
Essential
- Ability to work autonomously and make recommendations to employing/contracting organisations without reference to others based upon independent judgement and interpretation of policies.
- Practical experience of managing complex performance cases.
- Understanding of improvement tools and techniques.
- Understanding of the broad NHS strategy and policy agendas.
- Highly developed interpersonal, negotiation, influencing and conflict management skills required to communicate controversial service improvement or organisational change issues.
Desirable
- Track record of national networking.
Experience
Essential
- Experience of managing performance concerns in line with regulatory frameworks: Performers Lists regulatory frameworks and Maintaining High Professional Standards (MHPS).
- Practical experience in managing complex performance cases.
- Significant experience and success in a number of senior managerial and/or clinical roles
- Recent significant experience at senior level with proven track record of using professional knowledge to bring about change.
- Significant experience of facilitating and managing change within and across organisations
- Significant experience of working with senior managers and leaders
- Good understanding/experience of educational and management options for addressing poor performance.
Desirable
- Previous NHS experience
- Proven track record and significant experience of successful working with staff to deliver change.
Qualifications
Essential
- Educated to Doctorate level or equivalent knowledge, experience and competency.
- Medical, HR, dental, pharmacy or legal background or experience
Knowledge & Understanding
Essential
- In depth knowledge of Performers List and/or Maintaining High Professional Standards (MHPS) and how these apply in managing performance concerns.
- An understanding of principles and practices in relation to the promotion of equality and diversity.
- An understanding of confidentiality policies/procedures.
Person Specification
Skills & Abilities
Essential
- Ability to work autonomously and make recommendations to employing/contracting organisations without reference to others based upon independent judgement and interpretation of policies.
- Practical experience of managing complex performance cases.
- Understanding of improvement tools and techniques.
- Understanding of the broad NHS strategy and policy agendas.
- Highly developed interpersonal, negotiation, influencing and conflict management skills required to communicate controversial service improvement or organisational change issues.
Desirable
- Track record of national networking.
Experience
Essential
- Experience of managing performance concerns in line with regulatory frameworks: Performers Lists regulatory frameworks and Maintaining High Professional Standards (MHPS).
- Practical experience in managing complex performance cases.
- Significant experience and success in a number of senior managerial and/or clinical roles
- Recent significant experience at senior level with proven track record of using professional knowledge to bring about change.
- Significant experience of facilitating and managing change within and across organisations
- Significant experience of working with senior managers and leaders
- Good understanding/experience of educational and management options for addressing poor performance.
Desirable
- Previous NHS experience
- Proven track record and significant experience of successful working with staff to deliver change.
Qualifications
Essential
- Educated to Doctorate level or equivalent knowledge, experience and competency.
- Medical, HR, dental, pharmacy or legal background or experience
Knowledge & Understanding
Essential
- In depth knowledge of Performers List and/or Maintaining High Professional Standards (MHPS) and how these apply in managing performance concerns.
- An understanding of principles and practices in relation to the promotion of equality and diversity.
- An understanding of confidentiality policies/procedures.
