Job summary
NHS Resolution (NHSR) is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
Ensuring we continue to have the right people, in the right roles with the right behaviors with access to the right opportunities, exposure, stretch and development to deliver an effective service is crucial.
We are recruiting for a KIM Information Manager to join the Knowledge and Information Management Team in the Corporate and Information Governance deputy directorate on a permanent basis.
This exciting role will be responsible for managing the information structure within NHS Resolution (NHSR) by providing advice, support and training where necessary. The post holder will be managing the different information management frameworks and procedures, updating them as required. This is so that staff can retain and locate what they need, and for NHSR to meet our obligations as a public organisation.
In addition to having knowledge and experience of information management and strong analytical skills, the KIM Information Manager will also demonstrate the following competencies:
- Ability to lead and manage a team
- Excellent verbal and written communication skills
- Good analytical and decision making skills
- Ability to build and maintain relationships with internal and external stakeholders
Main duties of the job
The KIM Information Manager is responsible for leading on managing and consolidating the information stores mostly within the implementation of O365 and the information mapping process. Helping NHSR understand how to best use O365 to better utilise its investment and organise its information within them, through maintaining and developing the correct processes.
The role is responsible for enabling good information management showing best practise. Through designing SharePoint sites and their permissions, Information Mapping, producing information management reports and conducting the annual TNA information management report, the KIM representative at Information Security Group, keeping abreast of legislative changes which may impact the organisation, and amending information management practices. This will be done through following the right processes, information risk analysis, compliance awareness, training requirements, information management advice and any others as appropriate.
The post holder is responsible for deriving maximum value for the business from information management, collaborating and encouraging information sharing and communicating effectively across NHSR and with other stakeholders.
The KIM Information Manager is responsible for the line management of two Records Officers, ensuring that all elements of the records and information management function are followed.
Please see the attached Job description and Person specification for more information.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
- Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
- Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
- Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessment will form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken in the week commencing 17 June 2024.
Interviews and further assessments will be held either via conference call/video based interaction or in person in our London office. The interview date will be in the week commencing 24 June 2024 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessment will form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken in the week commencing 17 June 2024.
Interviews and further assessments will be held either via conference call/video based interaction or in person in our London office. The interview date will be in the week commencing 24 June 2024 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.
Person Specification
Supporting statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Location
Essential
- What is your current location? Please add which location you are applying for (Leeds or Homeworking).
Qualifications
Essential
- Masters and/or specialist information or experience acquired through formal education and theoretical experience.
Experience
Essential
- Expertise in information management obtained via further training and experience or equivalent
- Experience in identifying information process and procedures within a digital collaborative workspace and/or digital record keeping system
- Good written communication skills
- Experience in stakeholder engagement
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Person Specification
Supporting statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Location
Essential
- What is your current location? Please add which location you are applying for (Leeds or Homeworking).
Qualifications
Essential
- Masters and/or specialist information or experience acquired through formal education and theoretical experience.
Experience
Essential
- Expertise in information management obtained via further training and experience or equivalent
- Experience in identifying information process and procedures within a digital collaborative workspace and/or digital record keeping system
- Good written communication skills
- Experience in stakeholder engagement
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
