Job summary
The
Policy and Communications Officer (Advice and Appeals) is part of the Policy, Strategy and
Communications (PSC) Directorate and is responsible for working
on a variety of policy subject matters, drafting corporate responses to
high-profile consultations and briefing senior leaders. They are also
responsible for planning, co-ordinating delivery, and evaluating high quality
communications and engagement activities. These activities are designed to
enhance organisational reputation in line with our corporate strategy.
Main duties of the job
Generating reports and position papers on a regular basis in relation to
policy development in anticipation of emerging themes across the health and
justice landscapes that may be relevant to the teams work.
Using audience insights to develop targeted and
influential policy, communication and engagement outputs. Undertaking formal
evaluation of activities to monitor impact, adjust approaches in real-time as
necessary and to make recommendations for the future use of analysis and
evaluation.
Supporting the response to consultations, producing
accurate and timely read-outs of external publications and monitoring the
external environment such as the political system and public interest,
identifying short and medium-term risks for the organisation.
Investigating, researching and documenting areas of
NHS Resolutions work and/or related areas (e.g. the healthcare landscape) to
improve stakeholders understanding of what the organisation does.
Developing,
implementing and evaluating communication projects with clear objectives and
evaluation methods, which support delivery of the PSC directorates annual work
plan.
Formating technical information
in ways that are simple to understand by a variety of audiences; e.g. via
written correspondence, presentations, direct promotion, website, social media,
newsletter articles and media releases.
Providing policy, communication and engagement advice
to managers, staff and committees.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not-for-profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
The Policy, Strategy and Communications (PSC) Directorate is a corporate
function that promotes the work of NHS Resolution among our scheme members and
beneficiaries, system partners and other stakeholders such as patient
representative organisations. We do this through deploying a variety of
engagement and communications activities relevant to each of our target
audiences and supporting the organisation to develop robust, evidence-based
policy lines and positions, and disseminate those through the appropriate
avenues. Through this we are a key enabler to the success of NHS Resolution
meeting its strategic objectives.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form. We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Assessment
Centre
If your application is successful, you will be set a task to complete
prior to your interview which will test your research and reporting abilities. Your
work must be submitted prior to your interview.
Advert closing date: Tuesday 7 May 2024
Job description
Job responsibilities
The Policy, Strategy and Communications (PSC) Directorate is a corporate
function that promotes the work of NHS Resolution among our scheme members and
beneficiaries, system partners and other stakeholders such as patient
representative organisations. We do this through deploying a variety of
engagement and communications activities relevant to each of our target
audiences and supporting the organisation to develop robust, evidence-based
policy lines and positions, and disseminate those through the appropriate
avenues. Through this we are a key enabler to the success of NHS Resolution
meeting its strategic objectives.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form. We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Assessment
Centre
If your application is successful, you will be set a task to complete
prior to your interview which will test your research and reporting abilities. Your
work must be submitted prior to your interview.
Advert closing date: Tuesday 7 May 2024
Person Specification
Qualifications
Essential
- Degree educated or equivalent experience in a policy, public affairs or communications role
- Demonstrable policy engagement or communications experience, working with senior level staff, ideally within the NHS or similar organisations
Knowledge & Understanding
Essential
- In-depth knowledge of communications and engagement processes and tools and the ability to select the right tool for the right job
- Experience of evaluating communications activities and implementing learnings to inform future projects/campaigns
- Understanding of working in a client/contractor environment
Experience
Essential
- Good knowledge of current health system and its key stakeholders
- Experience of project management, planning, implementing and evaluating effective communications and engagement activities with tangible examples of successful delivery
- Evidence of using a wide range of communications tools and channels with the ability to identify the correct format for particular audiences
- Experience of drafting and reviewing complex and detailed reports with support from senior staff, coupled with the ability to take into account wider policy and strategic issues
Desirable
Skills & Abilities
Essential
- Excellent written skills with experience of drafting, formatting and editing materials as well as experience of preparing effective presentations, briefing papers that use clear language when drafting documents and tailor the content to the audience
- Ability to deliver accurate work objectives to competing and conflicting deadlines while remaining confident and capable under pressure
- Excellent project management skills to ensure policy, communications and engagement activities enhance the reputation of NHS Resolution and promote our corporate objectives
- The ability to present complex, sensitive or contentious information in simple to understand ways for a variety of audiences
Desirable
- Ability to produce audience specific materials, understand their needs, adapt delivery styles to suit with speed and accuracy
Person Specification
Qualifications
Essential
- Degree educated or equivalent experience in a policy, public affairs or communications role
- Demonstrable policy engagement or communications experience, working with senior level staff, ideally within the NHS or similar organisations
Knowledge & Understanding
Essential
- In-depth knowledge of communications and engagement processes and tools and the ability to select the right tool for the right job
- Experience of evaluating communications activities and implementing learnings to inform future projects/campaigns
- Understanding of working in a client/contractor environment
Experience
Essential
- Good knowledge of current health system and its key stakeholders
- Experience of project management, planning, implementing and evaluating effective communications and engagement activities with tangible examples of successful delivery
- Evidence of using a wide range of communications tools and channels with the ability to identify the correct format for particular audiences
- Experience of drafting and reviewing complex and detailed reports with support from senior staff, coupled with the ability to take into account wider policy and strategic issues
Desirable
Skills & Abilities
Essential
- Excellent written skills with experience of drafting, formatting and editing materials as well as experience of preparing effective presentations, briefing papers that use clear language when drafting documents and tailor the content to the audience
- Ability to deliver accurate work objectives to competing and conflicting deadlines while remaining confident and capable under pressure
- Excellent project management skills to ensure policy, communications and engagement activities enhance the reputation of NHS Resolution and promote our corporate objectives
- The ability to present complex, sensitive or contentious information in simple to understand ways for a variety of audiences
Desirable
- Ability to produce audience specific materials, understand their needs, adapt delivery styles to suit with speed and accuracy
