Claims Assistant

NHS Resolution

Information:

This job is now closed

Job summary

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, allcontributing to a continually improving claims service.

The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.

We are therefore recruiting for Claims Assistant roles to join the Claims Management team on a permanent basis.

Main duties of the job

The Claims Assistant will be situated in the Claims Support Service team and alongside of claims administrators and claims assistants will be responsible for supporting regional claims management teams by providing administrative assistance for the handling of claims as well as supporting other departments as required and providing general administrative support as needed.

The Claims Assistant will also demonstrate the following competencies:

  • Excellent oral and written communication skills
  • Confidence in making enquiries via phone and email
  • Ability to work collaboratively in a team
  • Ability to work in an environment exposed to sensitive information and maintain confidentiality
  • Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
  • Excellent attention to detail
  • Ability to manage and take responsibility for tasks, not simply complete them

Please see the attached Job description and Person specification for more information.

About us

NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

  • Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
  • Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
  • Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
  • Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Date posted

23 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9912-NHSR-2024-09

Job locations

NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Job description

Job responsibilities

***Please note, if you have applied for this role in the last 6 monthsand have not been successful at any stage of the recruitment (shortlisting, written assessment, interview, or further assessments), your application may not be considered as part of this campaign.

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.

Please note that a CV cannot be accepted for this role, therefore your application must be via the NHS Jobs online application form.

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

A pre-screening assessment which will be used for further shortlisting will be undertaken in the week commencing 11 March 2024.

The written assessment will be undertaken in the week commencing 26 March 2024.

An assessment centre with formal interview and further assessment will be held via face-to-face meetings in the week commencing 1 April 2024. This will be used to assess knowledge, skills, and competency of the applicants.

The assessment centre will take place in our Leeds Offices, at 7 & 8 Wellington Place, Leeds, LS1

***Please note, if you have applied for this role in the last 6 monthsand have not been successful at any stage of the recruitment (shortlisting, written assessment, interview, or further assessments), your application may not be considered as part of this campaign.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments is fictional, having been created purely for the purpose of this recruitment campaign and assessing the applicants competencies. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and the content that may be upsetting or triggering for some candidates. Please do make us aware vas soon as possible via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. This role may require office presence. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated workspace). Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Job description

Job responsibilities

***Please note, if you have applied for this role in the last 6 monthsand have not been successful at any stage of the recruitment (shortlisting, written assessment, interview, or further assessments), your application may not be considered as part of this campaign.

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.

Please note that a CV cannot be accepted for this role, therefore your application must be via the NHS Jobs online application form.

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

A pre-screening assessment which will be used for further shortlisting will be undertaken in the week commencing 11 March 2024.

The written assessment will be undertaken in the week commencing 26 March 2024.

An assessment centre with formal interview and further assessment will be held via face-to-face meetings in the week commencing 1 April 2024. This will be used to assess knowledge, skills, and competency of the applicants.

The assessment centre will take place in our Leeds Offices, at 7 & 8 Wellington Place, Leeds, LS1

***Please note, if you have applied for this role in the last 6 monthsand have not been successful at any stage of the recruitment (shortlisting, written assessment, interview, or further assessments), your application may not be considered as part of this campaign.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments is fictional, having been created purely for the purpose of this recruitment campaign and assessing the applicants competencies. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and the content that may be upsetting or triggering for some candidates. Please do make us aware vas soon as possible via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. This role may require office presence. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated workspace). Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Person Specification

Location

Essential

  • What is your current location? Please note this role is advertised for Leeds / home / hybrid option only.

Supporting Statement

Essential

  • Knowledge of full range of administrative duties and computer systems, acquired either through NVQ level 3 or equivalent experience OR relevant practical experience
  • Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint)
  • Ability to draft accurate and well-presented straightforward, claims related correspondence
  • Excellent communication skills with the ability to communicate at all levels, sometimes in sensitive and or hostile environments.
  • Ability to meet deadlines and balance several priorities at the same time
  • Very good task planning skills with a systematic, thorough and logical approach to task completion.
  • Ability to work on own initiative as well as part of a team.
  • Good interpersonal, skills requiring diplomacy and professionalism.
  • Experience of claims management systems and processes is advantageous
  • Commitment to own personal and continued professional development

Supporting statement (continued)

Essential

  • Please continue your supporting statement in this section here.

Notice Period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Person Specification

Location

Essential

  • What is your current location? Please note this role is advertised for Leeds / home / hybrid option only.

Supporting Statement

Essential

  • Knowledge of full range of administrative duties and computer systems, acquired either through NVQ level 3 or equivalent experience OR relevant practical experience
  • Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint)
  • Ability to draft accurate and well-presented straightforward, claims related correspondence
  • Excellent communication skills with the ability to communicate at all levels, sometimes in sensitive and or hostile environments.
  • Ability to meet deadlines and balance several priorities at the same time
  • Very good task planning skills with a systematic, thorough and logical approach to task completion.
  • Ability to work on own initiative as well as part of a team.
  • Good interpersonal, skills requiring diplomacy and professionalism.
  • Experience of claims management systems and processes is advantageous
  • Commitment to own personal and continued professional development

Supporting statement (continued)

Essential

  • Please continue your supporting statement in this section here.

Notice Period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.

Employer details

Employer name

NHS Resolution

Address

NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

For questions about the job, contact:

Claims Training and Recruitment Team

nhsr.claimsrecruitment@nhs.net

Date posted

23 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9912-NHSR-2024-09

Job locations

NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Supporting documents

Privacy notice

NHS Resolution's privacy notice (opens in a new tab)