Job summary
Maternity
safety is an important issue for all members of NHS Resolutions Clinical
Negligence Scheme for Trusts, and the Early Notification (EN) scheme is one of
NHS Resolutions flagship strategies.
The
Early Notification scheme is an innovative scheme for NHS Resolutions
strategic approach. The Early Notification team are responsible for handling
maternity cases notified to NHS Resolution from Members at an early stage with
the aim of:
Taking proactive steps to investigate any potential
civil liability to reduce costs
Ensuring that local / national learning takes place
and safer practice is incentivised and;
Providing support to members, clinicians and
families throughout their own investigation process.
NHS
Resolution are looking for a Family Liaison Officer to support the development,
implementation, maintenance and review of the family engagement processes and
mediation for the EN team.
The EN
Family Liaison Officer is an exciting new key role necessitating a highly
motivated individual, able to demonstrate strong leadership, problem solving
skills and who is experienced working with families, clinicians and
stakeholders, with an in-depth working knowledge of the wider maternity and
patient safety landscape.
This is a home-based role with a requirement to
travel across England.
Main duties of the job
Acting as a vital point of contact
between families and the EN clinical and legal teams and coordinating internal
and external resources to provide appropriate and effective responses to
families regarding progress with their case under the EN Scheme.
Providing a holistic approach when
responding to families, taking into consideration their individual needs, the
needs of their baby/child and wider family.
Assisting in resolving queries and
concerns swiftly by offering resources and guidance to families, responding to
general inquiries, and gathering information within the boundaries of data
protection and information governance principles.
Identifying and implementing
opportunities for continuously improving communication processes with families.
Co-creating safety resources to
foster a prevention of harm and no-blame learning culture for scheme members
Contribute to the development of EN family engagement and mediation.
Facilitate a holistic approach when engaging with families taking into consideration their needs and ongoing needs of their baby / child.
Be responsible for the ongoing planning, development, implementation and audit of effective governance guidance and pathways for family liaison and mediation, to ensure internal processes are robust and underpin good practice principles, which will positively affect families and other teams.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
- Claims Management:delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
- Practitioner Performance Advice:providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary Care Appeals:offering an impartial tribunal service for the fair handling of Primary Care contracting services.
- Safety and Learning:supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job description and person specification carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Skills & Abilities
Well-developed interpersonal and communication skills including actively listening; persuasive; influencing; advising; negotiating and motivating, with the ability to adapt communication styles to the situation
Ability to work with multiple senior stakeholders across various organisations
Ability to work under pressure and manage conflicting priorities and timescales
Ability to work autonomously using own initiative and work effectively as part of a team
Demonstrates empathy and compassion towards patients, families and the public
Ability and skills in using Microsoft Office packages (i.e. Outlook/Word/Excel PowerPoint etc)
Knowledge & Understanding
Extensive working knowledge of current maternity challenges and acute hospital Trust priorities in the context of national policies
Knowledge of the EN Scheme and key priorities for NHS Resolution
Knowledge of why mediation is integral to claims and EN processes
Knowledge of implementation, improvement, social movement and campaign methodologies Knowledge and understanding of the links between patient safety and a learning culture Demonstrate extensive working knowledge and understanding of the national maternity healthcare landscape, patient safety and relevant strategic policies of the NHS
Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
Knowledge and understanding of Equality Act (2010)
Knowledge and understanding of Freedom of Information Act (2000)
Other
Self-driven to manage continuous professional development
Self-motivated and innovative
Confident with a high level of drive, enthusiasm and commitment
If we experience high volumes of applications we may need to close the advert early. We encourage you to apply at the earliest opportunity to avoid disappointment. Thank you for your understanding.
Join
NHS Resolution and be part of the wider NHS family
To
aid our values we have well established networks for staff on diversity,
disability, LGBTQ+ and sustainability. We also hold a level 3 award in the
Disability Confidence Scheme and a Gold accreditation in Investors in People.
We
particularly encourage applications from Black, Asian and Minority Ethnic and
disabled candidates.
Closing
date 23/02/2024
Shortlisting
dates 27 and 29/02/2024
Interview
date 08/03/2024
Please note: If you require a Visa to work in the UK, NHS Resolution is currently
unable to support any sponsorship requests.
We want all our candidates
to flourish when interviewing with NHS Resolution. If there is anything we
can do to support you in demonstrating your best self, please ask us, we are
happy to be flexible. Please contact nhsr.hrrecruitmentandresourcing@nhs.net
We sincerely care about our colleagues, promoting work-life balance,
wellbeing, and flexible working. We believe that the skills and experience
you bring to NHS Resolution are invaluable. We want you to have the
opportunity to develop your abilities, and to pioneer and develop in areas
which you are passionate about. Please check out our LinkedIn
Life page,
highlighting our accomplishments, employees, and company culture.
Job description
Job responsibilities
Please ensure that you read the job description and person specification carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Skills & Abilities
Well-developed interpersonal and communication skills including actively listening; persuasive; influencing; advising; negotiating and motivating, with the ability to adapt communication styles to the situation
Ability to work with multiple senior stakeholders across various organisations
Ability to work under pressure and manage conflicting priorities and timescales
Ability to work autonomously using own initiative and work effectively as part of a team
Demonstrates empathy and compassion towards patients, families and the public
Ability and skills in using Microsoft Office packages (i.e. Outlook/Word/Excel PowerPoint etc)
Knowledge & Understanding
Extensive working knowledge of current maternity challenges and acute hospital Trust priorities in the context of national policies
Knowledge of the EN Scheme and key priorities for NHS Resolution
Knowledge of why mediation is integral to claims and EN processes
Knowledge of implementation, improvement, social movement and campaign methodologies Knowledge and understanding of the links between patient safety and a learning culture Demonstrate extensive working knowledge and understanding of the national maternity healthcare landscape, patient safety and relevant strategic policies of the NHS
Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
Knowledge and understanding of Equality Act (2010)
Knowledge and understanding of Freedom of Information Act (2000)
Other
Self-driven to manage continuous professional development
Self-motivated and innovative
Confident with a high level of drive, enthusiasm and commitment
If we experience high volumes of applications we may need to close the advert early. We encourage you to apply at the earliest opportunity to avoid disappointment. Thank you for your understanding.
Join
NHS Resolution and be part of the wider NHS family
To
aid our values we have well established networks for staff on diversity,
disability, LGBTQ+ and sustainability. We also hold a level 3 award in the
Disability Confidence Scheme and a Gold accreditation in Investors in People.
We
particularly encourage applications from Black, Asian and Minority Ethnic and
disabled candidates.
Closing
date 23/02/2024
Shortlisting
dates 27 and 29/02/2024
Interview
date 08/03/2024
Please note: If you require a Visa to work in the UK, NHS Resolution is currently
unable to support any sponsorship requests.
We want all our candidates
to flourish when interviewing with NHS Resolution. If there is anything we
can do to support you in demonstrating your best self, please ask us, we are
happy to be flexible. Please contact nhsr.hrrecruitmentandresourcing@nhs.net
We sincerely care about our colleagues, promoting work-life balance,
wellbeing, and flexible working. We believe that the skills and experience
you bring to NHS Resolution are invaluable. We want you to have the
opportunity to develop your abilities, and to pioneer and develop in areas
which you are passionate about. Please check out our LinkedIn
Life page,
highlighting our accomplishments, employees, and company culture.
Person Specification
Qualifications
Essential
- Educated to Masters level, or working towards.
- Qualification in, and/or equivalent extensive experience of working with families who have experienced birth injury, trauma, or bereavement.
- Management qualification or equivalent training and management experience.
Experience
Essential
- Extensive previous experience working in or with teams in maternity services and key stakeholders in the maternity landscape.
- Extensive knowledge of duty of candour requirements.
- Knowledge and experience of handling information or dealing with issues of a highly confidential and sensitive nature.
- Knowledge and experience of working with senior stakeholders across different organisations.
- Knowledge and experience of changing behaviour and practice within and across organisations using campaign and/or social movement principles.
Person Specification
Qualifications
Essential
- Educated to Masters level, or working towards.
- Qualification in, and/or equivalent extensive experience of working with families who have experienced birth injury, trauma, or bereavement.
- Management qualification or equivalent training and management experience.
Experience
Essential
- Extensive previous experience working in or with teams in maternity services and key stakeholders in the maternity landscape.
- Extensive knowledge of duty of candour requirements.
- Knowledge and experience of handling information or dealing with issues of a highly confidential and sensitive nature.
- Knowledge and experience of working with senior stakeholders across different organisations.
- Knowledge and experience of changing behaviour and practice within and across organisations using campaign and/or social movement principles.
