NHS Resolution

Cloud Engineer

This job is now closed

Job summary

We are recruiting for a Cloud Engineer to join our Digital, Data, Technology & Transformation Team (DDaTT). DDaTT is an exciting high performing directorate with a challenging programme of work and a structure aimed at progression, development and high operational and strategic outputs. As part of that programme of work, DDaTT is delivering projects to improve the way the organisation operates and handles its information. To support this goal, working closely within the Engineering team, as Cloud Engineer you will be responsible for maintaining the organisations developing cloud infrastructure and implementing plans and project tasks. You will also be responsible for the provision of support to the Service Desk function as well as NHS Resolutions legacy Infrastructure

To be considered for this opportunity your background and experience will include Cloud based solutions, Microsoft Azure, SAAS based knowledge, vulnerability management and the ability to work effectively as part of a team

A written assessment will form part of the selection process and may be used for further shortlisting

Interviews and assessments will be held via Teams

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

Main duties of the job

Led by the organisations Chief Information Officer, the Digital, Data and Technology Directorate, (DDaT) is an exciting high performing function with a challenging programme of work and a department structure aimed at progression, development and high operational and strategic outputs. As part of that programme of work, DDaT is delivering projects and programmes to improve the way the organisation operates and handles its information. To support this goal and working under the direction of the Lead IT Engineer, the Cloud Engineer is primarily responsible for maintaining the organisations developing cloud infrastructure and implementing plans and project tasks. The Cloud Engineer is also responsible for the provision of support to the Service Desk function as well as NHS Resolutions legacy Infrastructure. The post-holder should demonstrate a strong commitment to continuous service improvement and development and ensure the values of NHS Resolution are demonstrated by the Engineering Team

For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems

About us

NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not-for-profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year HCAS if appropriate

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9912-NHSR-2023-93

Job locations

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU

NHS Resolution

Primary Care Appeals service, 7&8 Wellington Place,

Leeds

LS1 4AP

Job description

Job responsibilities

Job Title: Cloud Engineer

Pay Band: AfC Band 7

Hours: 37.5

Accountable to: Lead IT Engineer Location: NHS Resolution Offices

Purpose: Values: The post holder is expected to fully understand, embrace and uphold NHS Resolutions Purpose and Values: To provide expertise to the NHS on resolving concerns fairly, share learning for improvement and preserve resources for patient care. Professional Being an organisation which operates to the highest possible professional standards. Expert Being the centre of expertise for resolving claims, disputes and concerns about performance. Ethical Having high standards and doing the right thing. Respectful Dealing with customers, colleagues, patients and the public in a considerate and respectful way.

Key Working Relationships

Internal

All NHS Resolution staff

External

Panel firms and other external stakeholders

IT consultants and support contractors

Other technical professionals

NHS Digital

Job Summary

As part of that programme of work, DDaT is delivering projects and programmes to improve the way the organisation operates and handles its information. To support this goal and working under the direction of the Lead IT Engineer, the Cloud Engineer is primarily responsible for maintaining the organisations developing cloud infrastructure and implementing plans and project tasks. The Cloud Engineer is also responsible for the provision of support to the Service Desk function as well as NHS Resolutions legacy Infrastructure .

The post-holder should demonstrate a strong commitment to continuous service improvement and development and ensure the values of NHS Resolution are demonstrated by the Engineering Team.

Organisation Chart

Main Duties and Responsibilities

Communicates Effectively

As a project resource or subject matter expert, the post holder will be expected to attend meetings where highly developed communication skills will be essential. The post holder must be able to express and describe complex, multi- stranded or contentious technical information effectively as well as produce and understand technical architecture diagrams and illustrations

Work with other subject matter experts on projects and programmes.

Act as an ambassador for the team by developing and maintaining good working relationships across the organisation

Communicate and liaise with staff at all levels within the directorate as well as external staff to resolve IT specific faults across the organisation.

Provide advice and assistance on the organisations developing cloud infrastructure.

Providing out of hours technical support and emergency technical assistance on an ad-hoc basis.

Analytical and Judgemental Skills

Undertake the analysis, interpretation and comparison of complex problems and technical issues across a wide range of technologies projects and infrastructures, (cloud and legacy).

Manage a multiplicity of targets and objectives, whilst ensuring that expert judgements support and advice is provided at all times.

Make judgements on complex system configurations and implementations

Ensure any system changes are planned and controlled effectively so as not to compromise the stability of any IT systems or NHS Resolution business processes.

Ensure focus is maintained in minimising the impact of problems that have the potential of affecting services that are provided to stakeholders.

Policy and Service Development

Provide input to aspects of IT strategic planning

Assist the Lead IT Engineer on technical aspects of ongoing and future IT developments.

Financial and Physical Resources Responsibilities

Assist with appropriate 3rd party contract service management such as maintenance/managed services/security.

Information Resources

Maintain expert knowledge of IT and information security procedures as well as security and technical standards.

Assist and provide input into the formulation of security initiatives and procedures.

Develop and support software solutions using a range of technologies and tools.

Maintain a good understanding of NHS Resolution departmental objectives, ensuring the provision of integrated solutions and user objectives are met and achieved.

Implement systems adhering to local and national NHS standard including but not limited to National Cyber Security Centre.

Responsible for the implementation of Cloud and legacy system backup processes.

Proactively monitor the network infrastructure and its systems to ensure that services and systems remain secure and operational

Responsible for ensuring that NHS Resolution remains compliant with appropriate licence agreements and software asset management.

Research and Development

Assists in the provision of sustainability audits and remedial actions

Research and produce option appraisals on new IT technologies, tools and standards and their application, in order to advise in the formulation of projects and programmes.

Freedom to Act

Acts in accordance with policy

Contributes and suggests revisions in internal technical processes.

Develops Self, Others and Team

Participate in the Annual Performance Appraisal process, sourcing and

undertaking training as identified in the Personal Development Plan.

Post holder will be responsible for helping to identify their own continued professional development needs and undertaking such training to support this as agreed with the Lead IT Engineer.

Responsible for participating in own training and professional development as encouraged by the directorate

Ensure that appropriate departmental KPIs are met.

Effort and Working Environment

Physical Effort

Post requires the post holder to sit in a restricted position for the majority of the working day; the post holder will be required to move and carry IT equipment on an occasional basis .

The role requires physical skills such as speed and accuracy when producing technical documentations, Server and network configuration and project planning documentation within tight deadlines.

Mental Effort

Frequent intense concentration required for detailed analysis of complex and sometimes sensitive IT issues. Analyzing complex streams of information in order to diagnose and design technical solutions. The post holder will be required to deal with unpredictable interruptions on a daily basis.

Emotional Effort

The post holder is responsible for taking part in the appraisals process

Working Conditions

Normal office or remote working conditions with a requirement to use a computer for the majority of the working day. The post holder will be required to travel to attend external meetings on an occasional basis.

The post holder will have occasional exposure to unpleasant working conditions (ie dust, noise etc) when installing and maintaining IT equipment.

Further Information

1. The post holder must ensure that personal information for claimants, members of staff and all other individuals is accurate, up-to-date, kept secure and confidential at all times in compliance with the Data Protection Act/General Data Protection Regulations 2018 and the Common Law Duty of Confidentiality.

2. The post holder must follow the record keeping guidelines established by NHS Resolution to ensure compliance with the Freedom of Information Act 2000.

3. The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.

4. The post holder is required to become familiar and comply with NHS Resolutions policies and procedures.

5. The post holder must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report, as necessary, any untoward accident, incident or potentially hazardous environment.

6. The post holder is expected to develop IT skills.

7. The post holder may be required to undertake duties at any location within NHS Resolution, in order to meet service needs.

8. This job description and person specification are intended as a guide to the main responsibilities and profile of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to the posts grades, which are not listed above, at the direction of a manager. The job description may be amended from time to time after consultation with the post holder.

9. NHS Resolution operates No Smoking Policy and No Alcohol policies.