Head of Technical Claims

Job description

Job responsibilities

IMPORTANT INFORMATION:

Please note that we accept CV's for this role. You must include a Supporting Statement (detailed cover letter) along within your CV and demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please utiilise the CV field to copy and paste your CV and supporting statement in the same field.

What you need to succeed:

It is imperative that you have strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims, preferably including birth injury claims.

You will need to be able to manage a diverse and high performing team of individuals, fostering a collaborative and inclusive work environment. Your leadership approach should promote autonomy and trust, avoiding micromanagement while providing necessary guidance and support. Demonstrating emotional intelligence and strong interpersonal skills, you will engage with team members respectfully and inspire them to excel. Embodying a positive and approachable demeanor, you will cultivate a cohesive and motivated team, ensuring each members contributions are valued and recognised.

What skills and competencies we are looking for in this leadership role:

Leadership skills: The ability to lead and inspire others, fostering a positive and collaborative work environment while driving performance and achieving organisational goals.

Exceptional Expertise in Clinical Negligence/Personal Injury Claims: In-depth knowledge and experience in handling complex and/or high value negligence claims, including understanding legal processes, relevant case law and both sides perspectives.

Organisation and planning: Ability to manage workloads effectively and efficiently, internal and external asks, team resources and critical timelines, ensuring smooth operations and successful deliveries.

Communication Proficiency: Excellent verbal and written communication skills to articulate complex legal and medical concepts clearly to both internal teams and external stakeholders.

Strategic Vision: Strong strategic thinking and planning skills to develop and implement effective long-term strategies for optimising the teams performance and contributing to the organisations strategy and business plan.

More about you:

You are an ambitious and forward-thinking leader, eager to drive the TCU to new heights of success.

You thrive in a dynamic and fast-paced environment, adapting to emerging challenges and finding creative ways to overcome them.

You foster a collaborative and inclusive work culture, empowering your team to contribute their best and achieve collective goals.

You lead by example, displaying integrity, transparency, and ethical conduct in all professional interactions.

Your strong problem-solving abilities allow you to tackle complex technical challenges, finding pragmatic solutions to ensure overall success.

If you are a person who can demonstrate the above, we would strongly encourage you to apply. If you would like to discuss the role in more detail please contact Rose-Anna Lidiard by email at Rose-Anna.Lidiard@nhs.net to arrange a convenient time for a call.

A note from our recruiting manager:

I moved to NHS Resolution from private practice 10 years ago and there's a reason I've stayed so long: it's a wonderful place to work! For me, the biggest pull is the people. We have fantastic people who genuinely care about the work that they do and those around them. We take our work very seriously because we are acutely aware that each claim involves an injured patient, regardless of whether liability attaches, and that the impact upon them and their families is significant. However, our approach between colleagues is much more relaxed and there's a very inclusive and supportive culture with the opportunity for everyone to be heard.

Before I'd even set foot in NHS Resolution I knew I wanted to be part of the Technical Claims Unit. I wanted to be working on the most complex and high value cases, being part of decisions that could arguably shape clinical negligence law in England and Wales. I've been fortunate to be part of TCU for 9 years, involved in high profile group actions, contempt proceedings and cases we've taken to the Supreme Court. For the last two years I have been leading the team as one of the Heads of TCU and now need to replace myself. The dynamic between the three Heads works well, with each taking responsibility for discrete areas of work and meeting regularly to discuss issues and monitor progress. You couldn't wish for a better team to lead: our people are incredibly bright and experts in their field yet grounded, approachable and friendly. Working alongside these dedicated professionals will be an enriching and fulfilling experience, making it an unparalleled opportunity for the right leader to inspire and elevate our collective achievements.

SELECTION PROCESS INFORMATION:

Please note that we accept CV's for this role. You must include a supporting statement along with the CV and demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. Please utiilise the CV field to copy and paste your CV and supporting statement in the same field.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 28/082023.

A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled on 14 and 15 September 2023 , and will be used to assess knowledge, skills and competency of the candidates.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

The Technical Claims Unit at NHS Resolution is London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).

Please note that where a home worker is appointed to the position, there will be an ad hoc requirement of attendance in person at team away days, member events, senior meetings and to meet with direct reports. It is anticipated that this will average at around one day per month.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Person Specification

Qualifications

Essential

• Degree level or equivalent knowledge and skills
• Legal or insurance qualification or equivalent knowledge and skills (for example FCII or solicitor)
• Management qualification or equivalent knowledge and skills

Experience

Essential

• Excellent oral and written communication
• Developed use of IT equipment and packages, including keyboard skills
• Able to demonstrate significant personal development across a broad range of management and technical areas
• Able to manage a team in a complex environment in an effective and participative manner
• Able to develop and implement effective strategic plans for area of responsibility in line with organisational objectives
• Able to analyse a range of options and alternative opinions where expert opinions vary
• Able to identify and deliver improvements to operational effectiveness and efficiency
• Able to present and explain highly complex and sensitive issues in an appropriate manner to ensure that any barriers to understanding are overcome in a hostile environment
• Excellent oral and written communication
• Developed use of IT equipment and packages, including keyboard skills
• Able to demonstrate significant personal development across a broad range of management and technical areas
• Extensive experience in handling complex personal injury/clinical negligence claims
• Meeting challenging and complex operational targets
• Expert specialist in depth knowledge of personal injury and clinical negligence claims and the law behind them
• Specialised knowledge of workforce management, including equality, diversity and inclusion issues
• Development of business and long-term plans
• Developed knowledge of health and safety issues
• Mediation and negotiation techniques
• Implementing and delivering a culture of continuous improvement
• Specialised knowledge of workforce management, including equality, diversity and inclusion issues
• Development of business and long-term plans
• Developed knowledge of health and safety issues
• Mediation and negotiation techniques
• Implementing and delivering a culture of continuous improvement

Desirable

• 2 years recent and effective experience in a senior management role or equivalent knowledge and skills
• Developing long-term plans and strategies
• Specialised knowledge of workforce management, including equality, diversity and inclusion issues

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)