Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.
We are therefore recruiting to a Contracts Support Manager role to join the Claims Management teams on a permanent contract basis. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The Contracts Support Manager role involves managing the relationship and monitoring performance of a number of suppliers, including the legal panel, costs panel and loss adjustor services, as well as working with colleagues across NHS Resolution, as part of the Claims Performance and Improvement Team. Supporting the Contracts Manager in reviewing and improving on Claims suppliers service delivery, and contributing to identifying and delivery of costs savings and service improvement.
Main duties of the job
The role includes:
Using claims knowledge and experience to analyse supplier performance, identify opportunities and influence improvementThe opportunity to lead on managing the relationships involved in claims contracts, both internally and with suppliersWorking with the procurement team on the procurement of services, including scoping requirements and development of business cases, and the opportunity to input into the new legal panel contract and future tendersWorking with the business intelligence team on refining performance data to improve monitoring of supplier performanceContributing to the development of the Contract Management function including creation of best practice
In addition to having technical knowledge and experience of claims management and excellent organisational skills the Contracts Support Manager will also demonstrate the following competencies:
Ability to work as a team member and collaboratively with other teamsExceptional customer focus and awarenessExcellent verbal and written communication skillsBe focused on continuous service improvement and innovationAbility to build and maintain relationships with internal and external stakeholders
Please see the attached Job description and Person specification for more information.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients.
We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 24 July 2023
2) A formal interview and possible further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 31 July 2023 and will be used to assess knowledge, skills and competency of the candidates.
*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).
Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.
Job description
Job responsibilities
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 24 July 2023
2) A formal interview and possible further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 31 July 2023 and will be used to assess knowledge, skills and competency of the candidates.
*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).
Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.
Person Specification
SUPPORTING STATEMENT
Essential
- Should you require, please continue your supporting statement from essential / desirable criteria here.
- You need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application
Experience
Essential
- Proficient IT skills and ability to use Microsoft Office packages (i.e. Outlook/Word/Excel/PowerPoint)
- Excellent communication, interpersonal facilitation and presentation skills
- Capable of working in a cross functional and multi-stakeholder environment
- Interpretation and analysis of management information
- Ability to prepare written reports and documentation in a concise and professional manner
- Good negotiating, task planning and coaching skills
- Ability to explain complex issues to others and overcome any barriers to understanding
- Ability to progress several projects in tandem and manage competing priorities
- Ability and flexibility to meet operational requirements
- Personal injury/clinical negligence claims experience and/or equivalent knowledge and experience of supporting supplier management
- Operational experience and/or providing support to procurement and supply chains within the private or public sector
- Developing and monitoring processes and procedures
- Analysing and reporting on KPIs and service delivery
- Knowledge of operational management and supplier agreements
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
- Commitment to own personal and continued professional development
Desirable
- Knowledge over a wide range of areas related to supplier management in a healthcare/legal context
- Knowledge of strategic and organisational business objectives for NHS Resolution
LOCATION
Essential
- What is your current location? Please add which location you are closest to and applying for -London or Leeds.
Qualifications
Essential
- Masters degree or equivalent experience
NOTICE PERIOD
Essential
- What is your current notice period? Please add your notice length and comment if your notice is negotiable.
Person Specification
SUPPORTING STATEMENT
Essential
- Should you require, please continue your supporting statement from essential / desirable criteria here.
- You need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application
Experience
Essential
- Proficient IT skills and ability to use Microsoft Office packages (i.e. Outlook/Word/Excel/PowerPoint)
- Excellent communication, interpersonal facilitation and presentation skills
- Capable of working in a cross functional and multi-stakeholder environment
- Interpretation and analysis of management information
- Ability to prepare written reports and documentation in a concise and professional manner
- Good negotiating, task planning and coaching skills
- Ability to explain complex issues to others and overcome any barriers to understanding
- Ability to progress several projects in tandem and manage competing priorities
- Ability and flexibility to meet operational requirements
- Personal injury/clinical negligence claims experience and/or equivalent knowledge and experience of supporting supplier management
- Operational experience and/or providing support to procurement and supply chains within the private or public sector
- Developing and monitoring processes and procedures
- Analysing and reporting on KPIs and service delivery
- Knowledge of operational management and supplier agreements
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
- Commitment to own personal and continued professional development
Desirable
- Knowledge over a wide range of areas related to supplier management in a healthcare/legal context
- Knowledge of strategic and organisational business objectives for NHS Resolution
LOCATION
Essential
- What is your current location? Please add which location you are closest to and applying for -London or Leeds.
Qualifications
Essential
- Masters degree or equivalent experience
NOTICE PERIOD
Essential
- What is your current notice period? Please add your notice length and comment if your notice is negotiable.
