Job summary
In April 2017 NHS Resolution launched the Early
Notification (EN) scheme. The Early Notification Scheme is a key initiative to
achieving the delivery of safer maternity care, and this scheme investigates
brain injuries at birth for the purposes of determining if clinical negligence
has caused the harm. We do this by requiring our Clinical Negligence Scheme for
Trusts (CNST) members to notify us of maternity incidents that meet a certain
criteria and we carry out an early investigation into these incidents.
The Early Notification scheme is an innovative scheme for NHS Resolutions strategic approach with the aim
of:
Taking proactive steps
to investigate any potential civil liability to
reduce costs
Ensuring that
local/national learning
takes
place
and safer practice is incentivised and
Providing
support to members, clinicians and families throughout their own investigation
process;
This
is an exciting time for the function with a wide range of opportunities
available to support our aims in delivering our future vision.
NHS Resolution is therefore we are looking
to recruit Senior Case
Managers on a permanent basis within the EN Team, which is part of both the wider
Claims Directorate and Safety & Learning Directorate.
Main duties of the job
Accountable to the
Head of Early Notification (Legal), and working alongside a team of Senior Case
Managers, the post holders will be responsible for supporting and assessing
maternity incidents on a day to day basis, working closely with in-house
clinicians and managing a complex caseload with variable degrees of litigation
risk. Additional responsibilities will include managing and leading on key
projects to continue development of the EN scheme, engaging with Member Trusts
and other stakeholders, ensuing good governance and supervising new or junior
members of staff. An attention for detail and enthusiasm for data quality and integrity
is essential.
The post holders will be required to have significant experience in
handling and assessing high value complex clinical negligence cases
(predominantly brain injury and cerebral palsy cases), excellent oral and
written communication skills, excellent organisational skills, the ability to
multi-task and experience in successfully managing a demanding workload to
tight deadlines.
Our staff in all business areas are fully supported in working remotely,
however we do operate from two office locations and ad hoc office attendance
will be required. All new employees will also be provided with the necessary
training and equipment to work from home and we have put in place additional measures
to support new employees.
Please
see the attached Job description and Person specification for more information.
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance,
offering flexible working arrangements. Furthermore, we can offer a chance to
gain extra skills and training and with regular reviews and a clear plan, all
employees can develop to their full potential
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Home based role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from)
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1)) A written assessment
which will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 12/06/2023
3) A formal interview and further
assessments which will be held via conference call or video-based interaction
rather than face to face meetings. The assessments & interviews date is
scheduled on 27th and 28th June and will be used to
assess knowledge, skills and competency of the candidates.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Home based role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from)
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1)) A written assessment
which will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 12/06/2023
3) A formal interview and further
assessments which will be held via conference call or video-based interaction
rather than face to face meetings. The assessments & interviews date is
scheduled on 27th and 28th June and will be used to
assess knowledge, skills and competency of the candidates.
Person Specification
Qualifications
Essential
- Masters Degree or professional qualification (such as Solicitor/ Legal Executive/ ACII) or equivalent knowledge and skills in personal injury / clinical negligence claims management
Experience
Essential
- Extensive experience in handling complex personal injury/clinical negligence claims
- Good experience of handling and making decisions on maternity incidents/claims; decisions on liability will need to be made at an early stage, with reference to limited information
Knowledge & Understanding
Essential
- Expert specialist in-depth knowledge of personal injury and clinical negligence claims and the law behind them
- Mediation and negotiation techniques
Skills & Abilities
Essential
- Able to analyse a range of options and alternative opinions where expert opinions vary
- Able to devise and manage projects and to supervise other staff engaged upon them
- Able to present and explain highly complex and sensitive issues in an appropriate manner to ensure that any barriers to understanding are overcome in a hostile environment
Desirable
- Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
- Ability to deliver training by presentations or written material
- Ability to work autonomously with minimal supervision and to be highly motivated as part of a small and specialist team
Person Specification
Qualifications
Essential
- Masters Degree or professional qualification (such as Solicitor/ Legal Executive/ ACII) or equivalent knowledge and skills in personal injury / clinical negligence claims management
Experience
Essential
- Extensive experience in handling complex personal injury/clinical negligence claims
- Good experience of handling and making decisions on maternity incidents/claims; decisions on liability will need to be made at an early stage, with reference to limited information
Knowledge & Understanding
Essential
- Expert specialist in-depth knowledge of personal injury and clinical negligence claims and the law behind them
- Mediation and negotiation techniques
Skills & Abilities
Essential
- Able to analyse a range of options and alternative opinions where expert opinions vary
- Able to devise and manage projects and to supervise other staff engaged upon them
- Able to present and explain highly complex and sensitive issues in an appropriate manner to ensure that any barriers to understanding are overcome in a hostile environment
Desirable
- Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
- Ability to deliver training by presentations or written material
- Ability to work autonomously with minimal supervision and to be highly motivated as part of a small and specialist team
