Job summary
NHS Resolution is a not-for-profit part of the NHS working for health
care providers to resolve claims fairly and to share learning across the NHS
and beyond. We provide a supportive environment for our staff with
specialist training and the opportunity for personal development.
Ensuring we continue to have the right people, in the right roles with
the right behaviors with access to the right opportunities, exposure, stretch
and development to deliver an effective service is crucial.
We are therefore recruiting to a Knowledge Management Support Officer role
to join the Knowledge and Information Management Team in the Corporate and
Information Governance deputy directorate on a permanent basis.
This exciting role will be responsible for providing administrative
support to the Knowledge Management function, maintaining a central Knowledge Hub
with relevant content, organising training sessions, supporting the leavers
pack process by extracting
knowledge of value to the organisation, and gathering data to support the review
of knowledge management.
In addition to strong organisational and planning skills, the Knowledge
Management Support Officer will also demonstrate the following competencies:An ability to assimilate large amounts of information quickly
An ability to identify key points and provide succinct summaries
Good verbal and written communication
An understanding of confidentiality in the workplace
Main duties of the job
The
Knowledge Management Support Officer is responsible for supporting the delivery
of the leavers pack across the organisation. This pack has been designed to
capture key knowledge from staff leaving the organisation or changing roles
within it. The post holder will assist staff members in completing the pack and
extract knowledge of relevance and value to the organisation.
The
post holder assists in planning and organising the reviews for knowledge
management. They will analyse and provide data by which NHS Resolutions
performance against the key success criteria can be measured and monitored.
The
Knowledge Management Support Officer is responsible for delivering maximum
value for the business by maintaining the Knowledge Hub for the organisation,
uploading and editing content as required, so that teams can access relevant
and useful knowledge to assist in the delivery of their own objectives.
The post holder is responsible for organising all training
delivered by the Knowledge Manager and communicating sessions to staff members.
They are also responsible for supporting the team in providing expert advice,
specifically concerning knowledge management principles and practices.
The post holder will
also support the Knowledge Manager to determine the further requirements needed
to facilitate and deliver the knowledge
management work plan. Please see the attached a Job description and
Person specification for more information.
About us
Maintenance is being conducted on the 20/21 May please do not complete your application on these two days.
NHS Resolution is
an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance,
offering flexible working arrangements. Furthermore, we can offer a chance to
gain extra skills and training and with regular reviews and a clear plan, all
employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we do not accept CVs, therefore your application must be
via the NHS Jobs online application form.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will
include:
A written
assessment will form part of the selection process and may be used for
further shortlisting. The written assessment will be undertaken in the week commencing 12/06/2023.
Interviews and further assessments will be held either via conference call/video
based interaction or in person in our London office. The interview date will be
in the week commencing 19/06/2023 and will be used to assess knowledge, skills and
competency.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive
about Disabled People" symbol. Any applicant with a disability who meets
the minimum specification for the post as set out in the person specification
is guaranteed an interview.
We do not pay or reimburse
expenses for attending interviews.
Please note: If you require a Visa to work in
the UK, NHS Resolution is currently unable to support any sponsorship requests.
For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we do not accept CVs, therefore your application must be
via the NHS Jobs online application form.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will
include:
A written
assessment will form part of the selection process and may be used for
further shortlisting. The written assessment will be undertaken in the week commencing 12/06/2023.
Interviews and further assessments will be held either via conference call/video
based interaction or in person in our London office. The interview date will be
in the week commencing 19/06/2023 and will be used to assess knowledge, skills and
competency.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive
about Disabled People" symbol. Any applicant with a disability who meets
the minimum specification for the post as set out in the person specification
is guaranteed an interview.
We do not pay or reimburse
expenses for attending interviews.
Please note: If you require a Visa to work in
the UK, NHS Resolution is currently unable to support any sponsorship requests.
For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.
Person Specification
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential, in particular those listed, and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
- An ability to assimilate large amounts of information quickly
- An ability to identify key points and provide succinct summaries
- Good verbal and written communication
- An understanding of confidentiality in the workplace
Supporting Statement (Continued)
Essential
- Please continue your supporting statement in this section here.
Person Specification
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential, in particular those listed, and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
- An ability to assimilate large amounts of information quickly
- An ability to identify key points and provide succinct summaries
- Good verbal and written communication
- An understanding of confidentiality in the workplace
Supporting Statement (Continued)
Essential
- Please continue your supporting statement in this section here.
