Job summary
In summer 2021, NHS
Resolution launched the Core Systems Programme (CSP) to fundamentally re-design
and optimise our central processing systems. This is an exciting major digital transformation
programme which will radically improve our service delivery, improve the day to
day experience of our users, both internally and externally, and put in place a
technology foundation which supports us securely into the future. This is being
achieved by combining a collaborative organisation wide approach to service and
system design, with a new cloud based software as a service platform and support
from our service integration partner.
We are now
seeking an experienced digital training manager with proven skills in producing
engaging, high-quality, multi-channel eLearning and interactive educational
online resources to support staff with the digital adoption of this new service
platform.
So, if you are
truly passionate about digital transformation, education, training and
learning, and eager to contribute to the development of our current and future
workforce, come and join our Digital, Data and Technology (DDaT) team on a 18 month Fixed Term Contract. We look forward to hearing from you.
Main duties of the job
- Build
accurate visual storyboards, wireframes and prototypes for interactive content,
animations, video and simulations
- Transform
complex Subject Matter Expert workflows, content and briefs into agile, engaging
eLearning materials and digital resources
- Ensure
that the content meets the desired learning objectives for the intended
audience and that it is aligned with user-centred learning, diversity equality
and inclusion and accessibility best practices.
- Visualise
complex concepts, procedures and processes in an effective and engaging way
through the use of infographics, diagrams and illustrations
- Develop,
deliver and maintain learning resources including checklists, guides, decision
trees, FAQs, quick start guides, how to, toolkits etc. that effectively
support different users learning needs
- Effectively
manage multiple projects and initiatives from analysis, design, creation,
development, delivery through to evaluation
- Work
collaboratively with the Product Owner to ensure the accuracy of the contents
and sign off process
- Test
and support the introduction of new functionality, systems and processes
- Conduct
Quality Assurance checks of both the storyboard and the learning environment with
SMEs and Product Owners
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
- Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
- Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
-
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
- Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance,
offering flexible working arrangements. Furthermore, we can offer a chance to
gain extra skills and training and with regular reviews and a clear plan, all
employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you carefully read
the job description attached in supporting documentation and that you address
each of the requirements of the post in the person specification in your
supporting statement sections as your application will be assessed against
these criteria.
Your online application and supporting
statement should relate to the specific position you are applying for and you
are expected to highlight examples and achievements that demonstrate the
competencies outlined in the job description and from the vacancy notice in
your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your
application must be via the NHS Jobs online application form.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
Interviews and further
assessments will be held via conference call or video based interaction rather
than face to face meetings. The interview date will be in the week commencing 17/04/2023and will be used to assess
knowledge, skills and competency.
For those that wish to work from
home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at
least 2 Mbps upload speed so that you can access and use our systems
Please note: If you
require a Visa to work in the UK, NHS Resolution is currently unable to support
any sponsorship requests.
Job description
Job responsibilities
Please ensure that you carefully read
the job description attached in supporting documentation and that you address
each of the requirements of the post in the person specification in your
supporting statement sections as your application will be assessed against
these criteria.
Your online application and supporting
statement should relate to the specific position you are applying for and you
are expected to highlight examples and achievements that demonstrate the
competencies outlined in the job description and from the vacancy notice in
your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your
application must be via the NHS Jobs online application form.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application. Some communications about your application and invitation to interviews
for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs
account for any communication as well. Unsuccessful applicants will be notified
via NHS Jobs of the outcome of their applications.
Interviews and further
assessments will be held via conference call or video based interaction rather
than face to face meetings. The interview date will be in the week commencing 17/04/2023and will be used to assess
knowledge, skills and competency.
For those that wish to work from
home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at
least 2 Mbps upload speed so that you can access and use our systems
Please note: If you
require a Visa to work in the UK, NHS Resolution is currently unable to support
any sponsorship requests.
Person Specification
Experience
Essential
- Significant experience of authoring and delivering original and engaging digital learning content, eLearning packages and multimedia learning resources, including video
- Experienced in learning and instructional design, user experience and web design and web accessibility principles
- A thorough understanding of adult learning theories and principles
- Operational management experience of a Learning Management System/Virtual Learning Environment or other online delivery system for digital learning
- Operational management experience of Content Management Systems
- Experience of virtual or face-to-face trainer led scenarios
- Experience in the development of graphics for user interface including icons and banners
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential, especially those listed below and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- A creative and practical approach to the visual design and content development of learning materials to maximise learner engagement and impact
- In depth knowledge and understanding of the design, development and evaluation of online learning resources, including instructional design principles
- Ability to work on multiple learning projects, championing learner-centred thinking
- Ability to build rapport with employees and external partners
- Work with diversity and inclusion in mind to ensure all learning solutions are accessible for staff across the NHS
- Excellent verbal, listening and written communication skills, organisation and planning skills
- Strong analytical and problem-solving skills, including deep data and BI knowledge to identify training needs to help drive transformation programs
Person Specification
Experience
Essential
- Significant experience of authoring and delivering original and engaging digital learning content, eLearning packages and multimedia learning resources, including video
- Experienced in learning and instructional design, user experience and web design and web accessibility principles
- A thorough understanding of adult learning theories and principles
- Operational management experience of a Learning Management System/Virtual Learning Environment or other online delivery system for digital learning
- Operational management experience of Content Management Systems
- Experience of virtual or face-to-face trainer led scenarios
- Experience in the development of graphics for user interface including icons and banners
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential, especially those listed below and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- A creative and practical approach to the visual design and content development of learning materials to maximise learner engagement and impact
- In depth knowledge and understanding of the design, development and evaluation of online learning resources, including instructional design principles
- Ability to work on multiple learning projects, championing learner-centred thinking
- Ability to build rapport with employees and external partners
- Work with diversity and inclusion in mind to ensure all learning solutions are accessible for staff across the NHS
- Excellent verbal, listening and written communication skills, organisation and planning skills
- Strong analytical and problem-solving skills, including deep data and BI knowledge to identify training needs to help drive transformation programs
