Job summary
The Communications and Engagement Executive
is part of the Policy, Strategy and Communications (PSC) Directorate and is responsible for supporting the
overall work of the Advice and Appeals business partnering team, the
organisations stakeholder and scheme member insights programme, contact
datasets and developing the Customer Relationship Management system. The role is
also key in helping to co-ordinate the organisations services in relation to
primary care audiences and plays a key role in the administration of speaker
events and conference exhibitions.
Main duties of the job
Copywriting to support strategic communication campaigns targeting a
range of audience groups across both offline and digital media channels (press
releases, publications, website, meeting minutes etc).
Providing advice to staff and partners on appropriate communication and
engagement approaches and delivery options.
Building effective relationships with
colleagues at all levels through open
communication and constructive feedback.
Assisting in the development and promotion
of clear understanding of strategic aims
and priorities, ensuring consistency of
messages and terminology.
Working closely with others in the PSC team to implement and promote the
NHS Resolutions corporate identity style internally and externally.
Assisting with
the planning, co-ordination, development and delivery of effective engagement
activities and events with clear objectives and evaluation methods, which
support delivery of the PSC annual work plan.
Assisting in the
production and maintenance of a broad range of communications and engagement
channels and products including high quality promotional materials, digital
products such as videos and social media content, presentations; using customer
insight to identify the right channels and styles for specific audiences.
Assisting with
the co-ordination of NHS Resolutions presence at designated national events by
acting as a point of contact with organisers and partners.
About us
NHS
Resolution is an Arms Length Body of the Department of Health & Social
Care. As a not for profit part of the NHS, our purpose is to provide expertise
to the NHS to resolve concerns fairly, share learning for improvement and
preserve resources for patients. We have four key service areas:
Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
Safety and
Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What
we offer in return
The NHS wide basic 27 days of annual leave,
increasing to 29 days after 5 years NHS service + 8 public holidays and after
10 years NHS service 33 days + 8 public holidays
Pay that reflects your skills and experience in
line with wider NHS pay scales
Membership in one of the best pensions schemes in
the UK
Investment in training
Flexible working
Upon
joining the NHS family, there are a wealth of savings, discounts and support
you will be able to access.
Job description
Job responsibilities
Who we are
The Policy,
Strategy and Communication (PSC) Directorate is a corporate function that
promotes the work of NHS Resolution amongst our scheme members and
beneficiaries, system partners and other stakeholders. We do this through
deploying a variety of engagement and communications activities relevant to
each of our target audiences. Through this we are a key enabler to the success
of NHS Resolution meeting its strategic objectives.
Join NHS Resolution and be part of the
wider NHS family.
We are a unique organisation that provides
expertise to the NHS on resolving concerns and disputes fairly
We share learning for improvement and preserving
resources for patient care
NHS Resolution is made up of staff from all walks
of life which enriches the work we do. We embody our organisational PEER
values:
Professional: We provide a
professional, high quality service, working flexibly to find effective and
efficient solutions.
Expert: We bring unique skills,
knowledge, and expertise to everything we do.
Ethical: We are committed to acting
with honesty, integrity, and fairness.
Respectful: We treat people with
consideration and respect and encourage supportive collaborative and inclusive
team working.
To aid our values we have well established networks
for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a
level 3 award in the Disability Confidence Scheme and a Gold accreditation in
Investors in People.
We particularly encourage applications from Black,
Asian and Minority Ethnic and disabled candidates.
Assessment
Centre
45 minute activity ahead of interview to test writing abilities
for promotional communication activity. 15 minute break to follow this ahead of
the interview.
Advert closing date: Monday 22 January 2024
Please note: If you
require a Visa to work in the UK, NHS Resolution is currently unable to support
any sponsorship requests.
Our organisations headquarters are located on the 8th Floor, 10
South Colonnade, Canary Wharf, London, E14 4PU. There are links to the
headquarters via DLR and tube and the closest stations are Canary Wharf DLR
station and Canary Wharf station on the Jubilee line. You will also find
various places to eat and buy food from and we are a short walk away from
Jubilee Park and located on the West India Docks.
We also have offices in central Leeds at Arena Point, Merrion Way,
Leeds, LS2 8PA and a request can be made for homeworking.
We want all our candidates to flourish when interviewing with NHS
Resolution. If there is anything we can do to support you in demonstrating your
best self, please ask us, we are happy to be flexible. Please contact nhsr.hrrecruitmentandresourcing@nhs.net
We sincerely care about our colleagues,
promoting work-life balance, wellbeing, and flexible working. We believe that
the skills and experience you bring to NHS Resolution are invaluable. We want
you to have the opportunity to develop your abilities, and to pioneer and
develop in areas which you are passionate about. Please check out our LinkedIn Life page, highlighting our accomplishments, employees,
and company culture
Job description
Job responsibilities
Who we are
The Policy,
Strategy and Communication (PSC) Directorate is a corporate function that
promotes the work of NHS Resolution amongst our scheme members and
beneficiaries, system partners and other stakeholders. We do this through
deploying a variety of engagement and communications activities relevant to
each of our target audiences. Through this we are a key enabler to the success
of NHS Resolution meeting its strategic objectives.
Join NHS Resolution and be part of the
wider NHS family.
We are a unique organisation that provides
expertise to the NHS on resolving concerns and disputes fairly
We share learning for improvement and preserving
resources for patient care
NHS Resolution is made up of staff from all walks
of life which enriches the work we do. We embody our organisational PEER
values:
Professional: We provide a
professional, high quality service, working flexibly to find effective and
efficient solutions.
Expert: We bring unique skills,
knowledge, and expertise to everything we do.
Ethical: We are committed to acting
with honesty, integrity, and fairness.
Respectful: We treat people with
consideration and respect and encourage supportive collaborative and inclusive
team working.
To aid our values we have well established networks
for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a
level 3 award in the Disability Confidence Scheme and a Gold accreditation in
Investors in People.
We particularly encourage applications from Black,
Asian and Minority Ethnic and disabled candidates.
Assessment
Centre
45 minute activity ahead of interview to test writing abilities
for promotional communication activity. 15 minute break to follow this ahead of
the interview.
Advert closing date: Monday 22 January 2024
Please note: If you
require a Visa to work in the UK, NHS Resolution is currently unable to support
any sponsorship requests.
Our organisations headquarters are located on the 8th Floor, 10
South Colonnade, Canary Wharf, London, E14 4PU. There are links to the
headquarters via DLR and tube and the closest stations are Canary Wharf DLR
station and Canary Wharf station on the Jubilee line. You will also find
various places to eat and buy food from and we are a short walk away from
Jubilee Park and located on the West India Docks.
We also have offices in central Leeds at Arena Point, Merrion Way,
Leeds, LS2 8PA and a request can be made for homeworking.
We want all our candidates to flourish when interviewing with NHS
Resolution. If there is anything we can do to support you in demonstrating your
best self, please ask us, we are happy to be flexible. Please contact nhsr.hrrecruitmentandresourcing@nhs.net
We sincerely care about our colleagues,
promoting work-life balance, wellbeing, and flexible working. We believe that
the skills and experience you bring to NHS Resolution are invaluable. We want
you to have the opportunity to develop your abilities, and to pioneer and
develop in areas which you are passionate about. Please check out our LinkedIn Life page, highlighting our accomplishments, employees,
and company culture
Person Specification
Qualifications
Essential
- Degree educated or equivalent relevant experience in a communications and/or project management role
- Excellent engagement planning and project management skills to ensure external engagement activities enhance NHS Resolutions reputation and promote our corporate objectives
- Excellent written skills with experience of drafting, formatting and editing documents
- Ability to deliver accurate work objectives to competing and conflicting deadlines
- Excellent planning and co-ordination skills
- The ability to present complex, sensitive or contentious information in simple to understand ways for a variety of audiences
Experience
Essential
- Good knowledge of current health system and its key stakeholders
Person Specification
Qualifications
Essential
- Degree educated or equivalent relevant experience in a communications and/or project management role
- Excellent engagement planning and project management skills to ensure external engagement activities enhance NHS Resolutions reputation and promote our corporate objectives
- Excellent written skills with experience of drafting, formatting and editing documents
- Ability to deliver accurate work objectives to competing and conflicting deadlines
- Excellent planning and co-ordination skills
- The ability to present complex, sensitive or contentious information in simple to understand ways for a variety of audiences
Experience
Essential
- Good knowledge of current health system and its key stakeholders
