Job summary
This role offers you the exciting opportunity to work in the newly formed SIAM team within Digital, Data and Technology & Transformation (DDaTT).
DDaTT is helping to modernise and transform the business, putting the user at the heart of everything we do including the delivery of business solutions using agile methods.
In this role, you will be responsible for the provision of a robust quality assured IT Change Management function to NHS Resolution and its stakeholders.
Main duties of the job
Taking full ownership of the IT Change Management methodology, processes, procedures and supporting tool-sets.
Managing IT changes through the process from creation through to successful release ensuring minimal impact to live service performance.
Analysing complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including comprehensive review of risk, business impact & continuity, back-out plans, implementation and test plans, resource requirements and availability.
Chairing the Change Advisory Board making sure that all IT changes reviewed fully prior to each meeting and informed approvals are given by relevant stakeholders.
Pro-active identification and management of improvements to the current processes.
What we're looking for:
Proven experience in managing an ITIL aligned IT Change Management process
Professional qualification or equivalent experience in IT
Education to a degree level or equivalent experience
ITIL V3/V4 Certified (Foundation minimum)
Ability to build strong stakeholder relationships
Articulate with strong influencing, persuasion and motivation skills
About us
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
We pride ourselves on our values - were Professional, Expert, Ethical and Respectful. We strive to stand for these values - they reflect how we work, how we want to treat each other and those we work with.
We hold level 3 of the Disability Confident scheme and we have adopted the Just and Learning Culture Charter. we have achieved We invest in people gold accreditation.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Person Specification
Skills and Abilities
Essential
- Ability to articulate, influence, persuade and motivate on service developments and best practice as subject matter expert
- Ability to build, develop and form good working relationships, working flexibly and across professional and operational boundaries.
- Resilient and tenacious with a propensity to persevere
Qualifications
Essential
- Change Management qualification and or experience
- Education to Masters degree level or equivalent experience
- ITILV3/V4 or equivalent certification and demonstrable experience of managing change within the ITIL framework
- Professional qualification or equivalent experience in an Information technology related subject and project management.
Experience
Essential
- Experience of developing the change management process to ensure it is more closely aligned with the operational processes and policies
- Experience of working with stakeholders to understand and predict the implications of changes to systems in a complex heterogeneous infrastructure.
- Experience of dealing with and overcoming resistance from stakeholders
Knowledge and Understanding
Essential
- Knowledge of change management principles, methodologies and tools
Person Specification
Skills and Abilities
Essential
- Ability to articulate, influence, persuade and motivate on service developments and best practice as subject matter expert
- Ability to build, develop and form good working relationships, working flexibly and across professional and operational boundaries.
- Resilient and tenacious with a propensity to persevere
Qualifications
Essential
- Change Management qualification and or experience
- Education to Masters degree level or equivalent experience
- ITILV3/V4 or equivalent certification and demonstrable experience of managing change within the ITIL framework
- Professional qualification or equivalent experience in an Information technology related subject and project management.
Experience
Essential
- Experience of developing the change management process to ensure it is more closely aligned with the operational processes and policies
- Experience of working with stakeholders to understand and predict the implications of changes to systems in a complex heterogeneous infrastructure.
- Experience of dealing with and overcoming resistance from stakeholders
Knowledge and Understanding
Essential
- Knowledge of change management principles, methodologies and tools
