Job summary
We are recruiting for Adviser(s) to work in NHS
Resolution's Practitioner Performance Advice service (Advice). This is an
exciting time to join Advice as we embark on a number of ambitious programmes
designed to support and promote a just and fair culture across the NHS by
providing an independent and expert advisory and support service for medical,
dental and pharmacy practitioners and healthcare organisations. If you have
experience in managing performance concerns and a passion for resolving
concerns in a fair and just way then please apply.
Applicants should ideally have extensive experience
in a healthcare setting with a professional background in any of the following
areas: medicine, dentistry, pharmacy, employment law, the defence, professional
membership or regulatory bodies and HR. In addition, you will need an in-depth
understanding of the Maintaining High Professional Standards (MHPS) and/or
Performers Lists regulatory frameworks and how these apply in managing
performance concerns.
As the service seeks to broaden the skill set and
experience of the existing team, we encourage applications from
underrepresented groups. Applications would be welcomed from suitably qualified
individuals wishing to work flexible hours (a minimum of 22.5 hours per week).
Fixed term contracts and secondment arrangements would be considered.
Main duties of the job
Provide expert advice across all
health care sectors the role is linked with and in some cases other
jurisdictions (primary and secondary care sectors). Ensuring advice and support
reflects an in-depth understanding of the relevant performance management
regulations, current thinking and detailed knowledge of the
organisational/local context.
Working within a defined job
plan which sets out key areas of responsibility and specialist areas e.g.
oversight of specific jurisdictions, advancing strategy for primary care and
agreed work streams.
Actively managing a caseload in
accordance with the agreed quality Case Management Framework.
Participating in regular peer
and case review and sharing wider learning from casework across the advice
service. Conferring with senior colleagues on the management of complex cases
and preparing case to note (CtN) chronologies.
Ensure a robust approach to
relationship management which includes regular contact with case contacts to
provide timely expert advice. Follow up advice in a timely and professionally
written summary letter.
Contribute to the delivery of a
consistently excellent service, including supporting quality assurance and peer
review activities in group and 121 settings.
About us
NHS Resolution is an Arms Length Body of the
Department of Health and Social Care (DHSC). As a not for profit part of the
NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly,
share learning for improvement and preserve resources for patients. To do that
we have four key service areas:
Claims Management: delivering expertise in handling
both clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice,
support and interventions in relation to concerns about the individual
performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial
tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better
understand and learn from claims, concerns and disputes; to target safety
activity while sharing learning across the NHS.
Job description
Job responsibilities
Indicative timeframes for the recruitment process
are as follows, but could be subject to change:
Deadline
for applications is 22 November 2023.
Virtual
written assessments (90 minute) will take place between Wednesday 29 November
2023 and Tuesday 5 December 2023.
Online
HOGAN personality assessment (30 minute) to take place between Friday 8
December and Friday 15 December.
Hogan
follow-up discussion via MS Teams (45 to 60 minutes) to take place between
Monday 11 December and Wednesday 20 December.
Group
assessment on Monday 8 January 2024 (1 hour and 45 minutes)
Interviews
Monday 8 January, Tuesday 9 January and Thursday 11 January 2024 (75 minutes).
Advert closing date:22 November 2023
Location
This is a homeworking role, but travel will be
required as we operate a regional team model therefore we are particularly
interested to receive applications if you are living in the London/South
region, and/or would be willing to travel in this area when required.
Our headquarters is located on the 8th Floor, 10
South Colonnade, Canary Wharf, London, E14 4PU. There are links to the
headquarters via DLR and tube and the closest stations are Canary Wharf DLR
station and Canary Wharf station on the jubilee line. You will also find
various places to eat and buy food from and we are a short walk away from
Jubilee Park and located on the West India Docks.
We also have offices in central Leeds at Arena
Point, Merrion Way, Leeds, LS2 8PA
Staff Benefits
Accessible to our employees are various staff
benefits, which are highlighted below:
NHS pension - The NHS Pension Scheme is one of the
most generous and comprehensive in the UK. Every new employee automatically
becomes a member
Career progression we are committed to offering
learning and development opportunities for all full-time and part-time
employees. No matter where you start within the NHS, you will have access to
extra training and be given every chance to progress within the organisation.
Health Service Discounts & HASSRA with great
discounts for various high street stores, holiday packages, car maintenance
JNC Joint Negotiating Committee in partnership with
Unison
Annual leave allowance 27-33 days increasing with
service
Flexible working options to support a work life balance
Season ticket loan scheme
Cycle to work scheme
Employee Assistance Programme from Health Assured
SpecSavers eye care vouchers
For a full list of our benefits please visit the
Careers section of NHS Resolutions website.
Extra Information
Home based role (subject to meeting homeworking
assessment requirements, which includes a minimum broadband speed of 18Mbps and
a dedicated space to work from)
We have been granted permission to use the
Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and
email, please ensure you have added the mobile phone number and your personal
email address in the contact fields on application.
Job description
Job responsibilities
Indicative timeframes for the recruitment process
are as follows, but could be subject to change:
Deadline
for applications is 22 November 2023.
Virtual
written assessments (90 minute) will take place between Wednesday 29 November
2023 and Tuesday 5 December 2023.
Online
HOGAN personality assessment (30 minute) to take place between Friday 8
December and Friday 15 December.
Hogan
follow-up discussion via MS Teams (45 to 60 minutes) to take place between
Monday 11 December and Wednesday 20 December.
Group
assessment on Monday 8 January 2024 (1 hour and 45 minutes)
Interviews
Monday 8 January, Tuesday 9 January and Thursday 11 January 2024 (75 minutes).
Advert closing date:22 November 2023
Location
This is a homeworking role, but travel will be
required as we operate a regional team model therefore we are particularly
interested to receive applications if you are living in the London/South
region, and/or would be willing to travel in this area when required.
Our headquarters is located on the 8th Floor, 10
South Colonnade, Canary Wharf, London, E14 4PU. There are links to the
headquarters via DLR and tube and the closest stations are Canary Wharf DLR
station and Canary Wharf station on the jubilee line. You will also find
various places to eat and buy food from and we are a short walk away from
Jubilee Park and located on the West India Docks.
We also have offices in central Leeds at Arena
Point, Merrion Way, Leeds, LS2 8PA
Staff Benefits
Accessible to our employees are various staff
benefits, which are highlighted below:
NHS pension - The NHS Pension Scheme is one of the
most generous and comprehensive in the UK. Every new employee automatically
becomes a member
Career progression we are committed to offering
learning and development opportunities for all full-time and part-time
employees. No matter where you start within the NHS, you will have access to
extra training and be given every chance to progress within the organisation.
Health Service Discounts & HASSRA with great
discounts for various high street stores, holiday packages, car maintenance
JNC Joint Negotiating Committee in partnership with
Unison
Annual leave allowance 27-33 days increasing with
service
Flexible working options to support a work life balance
Season ticket loan scheme
Cycle to work scheme
Employee Assistance Programme from Health Assured
SpecSavers eye care vouchers
For a full list of our benefits please visit the
Careers section of NHS Resolutions website.
Extra Information
Home based role (subject to meeting homeworking
assessment requirements, which includes a minimum broadband speed of 18Mbps and
a dedicated space to work from)
We have been granted permission to use the
Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and
email, please ensure you have added the mobile phone number and your personal
email address in the contact fields on application.
Person Specification
Qualifications
Essential
- Please ensure not to provide any identifiable details of cases you use as examples:
- 1.Knowledge of MHPS and Performers Lists Regulatory Frameworks: We are interested in your understanding of Maintaining High Professional Standards (MHPS) and Performers Lists regulatory frameworks, particularly in relation to managing performance concerns. Please provide examples of how you have applied this knowledge in practice.
- 2.Handling Complexity and Skill Translation: We value the ability to comprehend complex situations and translate them into relevant knowledge, training, coaching, and mentoring skills. Please share an example of a complex situation you have managed at work that demonstrates your ability to convert challenges into applicable skills.
- 3.Promotion of Equality and Diversity: We are looking for candidates who understand and apply the principles and practices promoting equality and diversity. Please share your experiences or initiatives in this area.
- 4.Autonomous Working and Policy Interpretation: We appreciate candidates who can work independently and make recommendations to organisations based on their judgement and interpretation of policies. Please provide examples where you have demonstrated this ability.
- 5.Experience in Managing Complex Performance Cases: We are interested in your practical experience in managing complex performance cases, especially where you have made recommendations to assist management. Please provide examples of such cases you have handled.
Person Specification
Qualifications
Essential
- Please ensure not to provide any identifiable details of cases you use as examples:
- 1.Knowledge of MHPS and Performers Lists Regulatory Frameworks: We are interested in your understanding of Maintaining High Professional Standards (MHPS) and Performers Lists regulatory frameworks, particularly in relation to managing performance concerns. Please provide examples of how you have applied this knowledge in practice.
- 2.Handling Complexity and Skill Translation: We value the ability to comprehend complex situations and translate them into relevant knowledge, training, coaching, and mentoring skills. Please share an example of a complex situation you have managed at work that demonstrates your ability to convert challenges into applicable skills.
- 3.Promotion of Equality and Diversity: We are looking for candidates who understand and apply the principles and practices promoting equality and diversity. Please share your experiences or initiatives in this area.
- 4.Autonomous Working and Policy Interpretation: We appreciate candidates who can work independently and make recommendations to organisations based on their judgement and interpretation of policies. Please provide examples where you have demonstrated this ability.
- 5.Experience in Managing Complex Performance Cases: We are interested in your practical experience in managing complex performance cases, especially where you have made recommendations to assist management. Please provide examples of such cases you have handled.
