Job summary
We are delighted to announce that we are recruiting for the 4th Cohort of our Junior Case Manager Apprenticeship Programme.
This is an entry level opportunity to join the Claims Management team as a Junior Case Manager under a 23-month Apprenticeship Programme.
Main duties of the job
As a Junior Case Manager Apprentice, you will be responsible for providing proactive support with the preparation and management of claims from commencement to conclusion on behalf of members to achieve early, equitable and cost-effective resolution of claims.
Following the success of previous cohorts, this apprenticeship provides the opportunity to study alongside employment with the support of award-winning colleagues and a dedicated apprenticeship coach for the duration of your course.
As a Junior Case Manager (Agenda for Change Band 5) you will be required to undertake the Insurance Practitioner Level 3 Apprenticeship. The apprenticeship will combine practical on the job training while studying with the external training provider to achieve the CII (Chartered Insurance Institute) Certificate in Insurance.
Following the successful completion of the programme there will be opportunities for you to potentially progress and be interviewed for the role of Case Manager (Agenda for Change Band 7).
Please refer to the Job Description within the Candidate Pack for a full overview of the role.
About us
NHS Resolution is an arms-length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care.
We operate a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The NHS Resolution Claims Management directorate is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
Join NHS Resolution and be part of the wider NHS family.
NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:
- Professional: We are dedicated to providing a professional, high-quality service, working flexibly to find effective and efficient solutions.
- Expert: We bring unique skills, knowledge, and expertise to everything we do.
- Ethical: We are committed to acting with honesty, integrity, and fairness.
- Respectful: We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.
Job description
Job responsibilities
Please refer to the attached Job Description for a full overview of this role.
Additional information
We are looking for candidates who share our vision, values and objectives and who have the skills, experience and motivation to make a positive difference. If you think you are the right person for this role, we encourage you to submit your application by 23:59 on Sunday 29 October 2023.
Please refer to the Job Description which is available via the candidate pack. You can find this in the document section of this advertisement.
You must have the right to live and work in the UK.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
This role is mainly homebased with the requirement of an approximately one day a week in our Leeds or London office at 8th Floor, 10 S Colonnade, London E14 4PU OR 7&8 Wellington Place, Leeds, LS1 4AP
We are committed to Equality, Diversity and Inclusion and the support of staff health and wellbeing. In 2023 alone, NHS Resolution has been awarded Disability Confident Leader status and Investors in People Gold. Apprentices and colleagues across the organisation are also supported by the recent award-winning CIPD (Chartered Institute of Personnel and Development) Outstanding HR (Human Resources) or L&D Apprentice for 2023.
To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme, have Gold accreditation in Investors in People and are members of the Hidden Disabilities Sunflower Scheme. All networks are open to those represented directly by the communities and actively encourage the membership of allies. Find out what our staff say about working at NHS Resolution visit our LinkedIn page
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact claims.recruitment@nhs.net
We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn Life page, highlighting our accomplishments, employees, and company culture.
Job description
Job responsibilities
Please refer to the attached Job Description for a full overview of this role.
Additional information
We are looking for candidates who share our vision, values and objectives and who have the skills, experience and motivation to make a positive difference. If you think you are the right person for this role, we encourage you to submit your application by 23:59 on Sunday 29 October 2023.
Please refer to the Job Description which is available via the candidate pack. You can find this in the document section of this advertisement.
You must have the right to live and work in the UK.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
This role is mainly homebased with the requirement of an approximately one day a week in our Leeds or London office at 8th Floor, 10 S Colonnade, London E14 4PU OR 7&8 Wellington Place, Leeds, LS1 4AP
We are committed to Equality, Diversity and Inclusion and the support of staff health and wellbeing. In 2023 alone, NHS Resolution has been awarded Disability Confident Leader status and Investors in People Gold. Apprentices and colleagues across the organisation are also supported by the recent award-winning CIPD (Chartered Institute of Personnel and Development) Outstanding HR (Human Resources) or L&D Apprentice for 2023.
To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme, have Gold accreditation in Investors in People and are members of the Hidden Disabilities Sunflower Scheme. All networks are open to those represented directly by the communities and actively encourage the membership of allies. Find out what our staff say about working at NHS Resolution visit our LinkedIn page
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact claims.recruitment@nhs.net
We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn Life page, highlighting our accomplishments, employees, and company culture.
Person Specification
Supporting statement
Essential
- Excellent oral and written communication skills
- Confidence in making enquiries via telephone and email
- Ability to work collaboratively in a team
- Ability to work in an environment exposed to sensitive information and maintain confidentiality
- Excellent analytical skills
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
- Excellent attention to detail
- Ability to manage and take responsibility for tasks, not simply complete them
- Ability to manage time effectively and work towards deadlines
- Appetite to learn new skills and learn on the job
- Degree or equivalent relevant experience
- English and Mathematics at level 2 or acceptable equivalent
Person Specification
Supporting statement
Essential
- Excellent oral and written communication skills
- Confidence in making enquiries via telephone and email
- Ability to work collaboratively in a team
- Ability to work in an environment exposed to sensitive information and maintain confidentiality
- Excellent analytical skills
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
- Excellent attention to detail
- Ability to manage and take responsibility for tasks, not simply complete them
- Ability to manage time effectively and work towards deadlines
- Appetite to learn new skills and learn on the job
- Degree or equivalent relevant experience
- English and Mathematics at level 2 or acceptable equivalent
