Job summary
Our established programme of education aims to share good practice and learning from Advices casework and disseminate the information widely to NHS Medical Directors, Responsible Officers, Chief Executives, Clinical Directors, HR Directors and all who deal first-hand with concerns about performance. Every year we have contact with over 2000 delegates through almost 200 workshops, presentations or conferences. Ensuring we continue to have the right
people, in the right roles with the right behaviours with access to the right
opportunities, exposure, stretch and development to deliver an effective
service is crucial. We are therefore
recruiting an Education Programme
Executive to join the Practitioner Performance Advice function on a permanent contract basis. You
will manage the delivery of a range of complex learning projects Advice
Service. You will form part of the Education Team, and will work closely with
the Education Manager and other subject matter experts, contributing to the
annual plan of work to enhance and develop the existing product portfolio. This exciting and unique role helps build
knowledge, skills and capability nationally across the wider NHS. The role will
include design, development, implementation
and evaluation of educational training programmes and materials, supported by well
written and meaningful learning objectives for expert adult learners to support
their ability to manage and resolve concerns about practitioner performance.
Main duties of the job
Working closely with the Education
Manager and subject matter experts to design, develop, trial, pilot, launch,
and evaluate specified development interventions. These interventions may be
in-person, virtual, or digital. Develop and write
educational training programmes with robust objectives that enhance the Advice
education offer and build capacity in organisations. Implement and evaluate
the annual programme of work set out in the education strategy. Design, lead, and
coordinate train the trainer programmes and events. Provide operational
oversight of the delivery of workshops, including forward planning and
resourcing. Provide a
customer-focused service through a timely, confident response to internal and
external customer needs and queries via telephone, face-to-face work, and
email.You're likely to have a
masters degree or similar experience, and you have managed programmes in
different fields. You'll keep learning and follow GDS best practice. You have project
management skills and know how to use various methods and tools. You have led and
delivered tech programmes with new solutions for different business areas. You have delivered big
programmes in the public sector. You have worked with,
coached and developed team members who deliver sub projects / work streams in a
complex programme. You have managed risks
and issues in a complex programme environment.
About us
NHS Resolutions Practitioner Performance Advice function provides a range of expert services to NHS organisations and other bodies in England, Wales, Northern Ireland and other administrations. Our services include the provision of case management advice as well as assessments and other specialist interventions.
NHS Resolution is a not-for-profit part of the
NHS working for health care providers to resolve claims fairly and to share
learning across the NHS and beyond. We provide a supportive environment
for our staff with specialist training and the opportunity for personal
development.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the
benefits we offer include access to the NHS Pension Scheme and a minimum of 27
days Annual Leave. We are also committed to support individuals in having a
work and life balance.
NHS Resolution recognises the demands its workers face and offers flexible
working arrangements, allowing staff to keep their personal commitments.
Furthermore, we can offer a chance to gain extra skills and training and with
regular reviews and a clear plan, all employees can develop to their full
potential.
If you are passionate about education and looking for a role where you
can make a real difference, we would love to hear from you.
Job description
Job responsibilities
A written
assessment will form part of the selection process and will be used for
further shortlisting. The written assessment will be undertaken in the week commencing 30/10/2023. Interviews will take place on Friday 10
November via conference call or video based interaction rather than face to
face meetings and will be used to assess knowledge, skills and competency.If you
would like to discuss this role in confidence, please contact Annie
Raven-Vause, Education Manager, Annie.Raven-Vause@resolution.nhs.uk, tel. 0207 811 2057).
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement as your application
will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we do not accept CVs, therefore your application must be
via the NHS Jobs online application form.
All communications about your
application and invitation to interviews for this vacancy is done via NHS Jobs;
therefore please check your NHS Jobs account for any communication.
Unsuccessful applicants will be notified via NHS Jobs of the outcome of their
applications. Home based role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from)
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
We do not pay or reimburse
expenses for attending interviews.
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Job description
Job responsibilities
A written
assessment will form part of the selection process and will be used for
further shortlisting. The written assessment will be undertaken in the week commencing 30/10/2023. Interviews will take place on Friday 10
November via conference call or video based interaction rather than face to
face meetings and will be used to assess knowledge, skills and competency.If you
would like to discuss this role in confidence, please contact Annie
Raven-Vause, Education Manager, Annie.Raven-Vause@resolution.nhs.uk, tel. 0207 811 2057).
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement as your application
will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we do not accept CVs, therefore your application must be
via the NHS Jobs online application form.
All communications about your
application and invitation to interviews for this vacancy is done via NHS Jobs;
therefore please check your NHS Jobs account for any communication.
Unsuccessful applicants will be notified via NHS Jobs of the outcome of their
applications. Home based role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from)
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
We do not pay or reimburse
expenses for attending interviews.
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Person Specification
Experience
Essential
- Previous recent training experience of designing and evaluating training programmes in healthcare settings or with expert adult learners.
- Experience of the measurement of training effectiveness, quality assurance and data analysis for adult learners.
- Demonstrable event management experience
- Experience of administration systems and customer service delivery with senior stakeholders and external business partners
- Ability to work as part of team, offering additional support to others where necessary.
Person Specification
Experience
Essential
- Previous recent training experience of designing and evaluating training programmes in healthcare settings or with expert adult learners.
- Experience of the measurement of training effectiveness, quality assurance and data analysis for adult learners.
- Demonstrable event management experience
- Experience of administration systems and customer service delivery with senior stakeholders and external business partners
- Ability to work as part of team, offering additional support to others where necessary.
