SIaM Analyst (IT Service Information & Management)

Job summary

The Opportunity

We have a Service Integration and Management (SIaM) Analyst vacancy available which will offer you the exciting opportunity to work in the newly formed SIAM team within Digital, Data and Technology & Transformation (DDaTT).

DDaTT is helping to modernise and transform the business, putting the user at the heart of everything we do; including the delivery of business solutions using agile methods.

In this role, you will demonstrate a range of Service Management skills supporting a more holistic approach to service management delivery in accordance with ITIL V3/V4 practices with a primary focus on Service Performance and Reporting, IT Change Enablement, Major Incident & Problem Management and Digital Training activities.

*If you have already applied for a SIAM Analyst vacancy please do not reapply*

Main duties of the job

• Supporting the development, introduction, transition, and day-to-day operation of ITIL SIaM processes including IT Change Enablement, Problem Management, Major Incident Management, and Supplier Performance Management.
• Supporting the adoption of SIaM policies, processes, and procedures to ensure they are in place for each function and are followed by all Service Providers.
• Controlling and administering data repositories used to manage the SIaM service.
• Performing in-depth analysis on supplier and internal service performance to identify processes and/or working practices that require improvement.
• Designing, developing, consolidating, and compiling SIaM regular and one-off reporting.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

We pride ourselves on our values - were Professional, Expert, Ethical and Respectful. We strive to stand for these values - they reflect how we work, how we want to treat each other and those we work with.

We hold level 3 of the Disability Confident scheme and we have adopted the Just and Learning Culture Charter. we have achieved We invest in people gold accreditation.