Case Manager
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Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.
We are therefore recruiting to Case Manager roles to join the Claims Management teams on a permanent basis.
Main duties of the job
The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
As a Case Manager, you will be responsible for contributing towards the main aims of the NHS Resolution by proactively managing claims from commencement to conclusion on behalf of Trusts or GPs and NHS England. Case managers are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification and negotiation of these claims to conclusion.
In addition to having technical knowledge and experience of claims management and excellent organisational skills the Case Manager will also demonstrate the following competencies:
- Ability to work as a team member and collaboratively with other teams
- Exceptional customer focus and awareness
- Excellent verbal and written communication skills
- Be focused on continuous service improvement and innovation
- Ability to build and maintain relationships with internal and external stakeholders
Please see the attached Job description and Person specification for more information.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
- Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
- Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
- Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Details
Date posted
27 September 2023
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year Plus HCAS (London based only)
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
M9912-NHSR-2023-103
Job locations
8th Floor, 10 South Colonnade
Canary Wharf
London
E14 4PU
NHS Resolution
7-8 Wellington Place
Leeds
LS1 4AP
Employer details
Employer name
NHS Resolution
Address
8th Floor, 10 South Colonnade
Canary Wharf
London
E14 4PU
Employer's website
Employer contact details
For questions about the job, contact:
Claims Training and Recruitment Team