Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.
We are therefore recruiting to Case Manager roles to join the Claims Management teams on a fixed-term or secondment basis.
Main duties of the job
As a Case Manager, you will be responsible for contributing towards the main aims of the NHS Resolution by proactively managing claims and being responsible for your own portfolio of complex and non-complex cases and conduct the investigation, quantification and negotiation of these claims to conclusion.
In addition to having technical knowledge and experience of claims management and excellent organisational skills the Case Manager will also demonstrate the following competencies:
• Ability to work as a team member and collaboratively with other teams
• Exceptional customer focus and awareness
• Excellent verbal and written communication skills
• Be focused on continuous service improvement and innovation
• Ability to build and maintain relationships with internal and external stakeholders
Please see the attached Job description and Person specification for more information.
About us
NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
• Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
• Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
• Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
• Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the attached job description ( in the supporting documents section) carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessmentwhich may be used for further shortlisting. The written assessment will be undertaken in the week commencing 18 July 2022.
A formal interview and further assessmentswhich will be held via conference call or video based interaction rather than face to face meetings.
The interview and assessment dates are set on the 5, 8 and 9 August 2022 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Job description
Job responsibilities
Please ensure that you read the attached job description ( in the supporting documents section) carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessmentwhich may be used for further shortlisting. The written assessment will be undertaken in the week commencing 18 July 2022.
A formal interview and further assessmentswhich will be held via conference call or video based interaction rather than face to face meetings.
The interview and assessment dates are set on the 5, 8 and 9 August 2022 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Person Specification
Experience
Essential
- -Substantial personal injury or clinical negligence claims handling experience, or equivalent knowledge or skills or Post Graduate qualification
- -Managing a large caseload within strict time limits and conflicting priorities
- -Developing and monitoring processes and procedures
- -Thorough understanding of current law and relevant statutes
- -Knowledge and understanding of confidentiality within the workplace
- - relevant degree or equivalent gained through relevant work experience and further development
CONTACT DETAILS
Essential
- REMINDER: We communicate with our candidates via phone and email; before submitting your application, please ensure you have added the mobile phone number and your personal email address in the contact fields on application and ticked preferred contact as 'by phone' and 'by email'. Please DO NOT add your contact details here.
SUPPORTING STATEMENT
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application
Desirable
- Please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
LOCATION:
Essential
- What is your current location? Please also state which vacancy location you are applying for: London or Leeds.
Person Specification
Experience
Essential
- -Substantial personal injury or clinical negligence claims handling experience, or equivalent knowledge or skills or Post Graduate qualification
- -Managing a large caseload within strict time limits and conflicting priorities
- -Developing and monitoring processes and procedures
- -Thorough understanding of current law and relevant statutes
- -Knowledge and understanding of confidentiality within the workplace
- - relevant degree or equivalent gained through relevant work experience and further development
CONTACT DETAILS
Essential
- REMINDER: We communicate with our candidates via phone and email; before submitting your application, please ensure you have added the mobile phone number and your personal email address in the contact fields on application and ticked preferred contact as 'by phone' and 'by email'. Please DO NOT add your contact details here.
SUPPORTING STATEMENT
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application
Desirable
- Please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
LOCATION:
Essential
- What is your current location? Please also state which vacancy location you are applying for: London or Leeds.
