Senior Early Notification Case Manager

NHS Resolution

Information:

This job is now closed

Job summary

In April 2017 NHS Resolution launched the Early Notification (EN) scheme. The Early Notification Scheme is a key initiative to achieving the delivery of safer maternity care, and this scheme investigates brain injuries at birth for the purposes of determining if clinical negligence has caused the harm. We do this by requiring our Clinical Negligence Scheme for Trusts (CNST) members to notify us of maternity incidents that meet a certain criteria and we carry out an early investigation into these incidents

The aims of the scheme include accelerated liability investigations to understand whether there may be an underlying legal claim; to collate, analyse and disseminate learning to try and reduce harm; and as far as possible to improve the experience for families and staff. Following the pandemic, we continue to collaborate with HSIB and utilise their investigation reports to inform the EN investigation process.

Ensuring we continue to have the right people, in the right roles with the right behaviours with access to the right opportunities, exposure, stretch and development to deliver an effective service is crucial.

Main duties of the job

We are looking to recruit a Senior Case Manager on a secondment or fixed term basis for up to 12 months within the EN Team, which is part of both the wider Claims Directorate and Safety & Learning Directorate.

Accountable to the Head of Early Notification (Legal) and working alongside a team of Senior Case Managers the post holder will be responsible for supporting and assessing maternity incidents on a day to day basis working closely with in house clinicians and managing a complex caseload with variable degrees of litigation risk. Additional responsibilities will include managing and leading on key projects to continue developing the scheme and managing junior members of staff. An attention for detail and enthusiasm for data quality and integrity is essential.

The post holder will be required to have experience in handling and assessing high value clinical negligence cases (predominantly brain injury and cerebral palsy cases), excellent oral and written communication skills, excellent organisational skills, ability to multi-task and experience in successfully managing a demanding workload to tight deadlines.

Our staff and teams in all business areas are fully supported in working remotely, however we do operate from two office location and office attendance will also be required. All new employees will also be provided with the necessary training.

About us

NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

  • Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
  • Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
  • Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
  • Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Date posted

10 June 2022

Pay scheme

Agenda for change

Band

Band 8b

Salary

£54,764 to £63,862 a year + London only HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

M9912-NHSR-2022-44

Job locations

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


NHS Resolution

7&8 Wellington Place

Leeds

LS1 4AP


Job description

Job responsibilities

In addition to having technical expertise and exceptional organisational skills the Senior Case Manager will also demonstrate the following competencies:

  • Ability to work as a team member and collaboratively with other teams
  • Exceptional customer focus
  • Excellent verbal and written communication skills
  • Be focused on continuous service improvement
  • Ability to build and maintain relationships with internal and external stakeholders

Please ensure that you read the job description attached in further documentation carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form. To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

A written assessment which may be used for further shortlisting. The written assessment will be undertaken in the week commencing 04 July 2022.

A formal interview and further assessments which will be held via conference call or video based interaction rather than face to face meetings. The interview date is scheduled on 13 July 2022 and will be used to assess knowledge, skills and competency.

Some communications about your application and invitation to interviews for this vacancy is done via NHS Jobs therefore please check your NHS Jobs account for any communication and ensure you have added your mobile telephone number and personal email address. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

We do not pay or reimburse expenses for attending interviews.

Job description

Job responsibilities

In addition to having technical expertise and exceptional organisational skills the Senior Case Manager will also demonstrate the following competencies:

  • Ability to work as a team member and collaboratively with other teams
  • Exceptional customer focus
  • Excellent verbal and written communication skills
  • Be focused on continuous service improvement
  • Ability to build and maintain relationships with internal and external stakeholders

Please ensure that you read the job description attached in further documentation carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form. To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

A written assessment which may be used for further shortlisting. The written assessment will be undertaken in the week commencing 04 July 2022.

A formal interview and further assessments which will be held via conference call or video based interaction rather than face to face meetings. The interview date is scheduled on 13 July 2022 and will be used to assess knowledge, skills and competency.

Some communications about your application and invitation to interviews for this vacancy is done via NHS Jobs therefore please check your NHS Jobs account for any communication and ensure you have added your mobile telephone number and personal email address. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

We do not pay or reimburse expenses for attending interviews.

Person Specification

SUPPORTING STATEMENT

Essential

  • In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
  • Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
  • Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

Desirable

  • Please continue your supporting statement in this section here.

Experience

Essential

  • *Extensive experience in handling complex personal injury/clinical negligence claims
  • *Good experience of handling and making decisions on maternity incidents/claims; decisions on liability will need to be made at an early stage, with reference to limited information
  • *Expert specialist in-depth knowledge of personal injury and clinical negligence claims and the law behind them
  • *Able to analyse a range of options and alternative opinions where expert opinions vary
  • *Able to present and explain highly complex and sensitive issues in an appropriate manner

Desirable

  • *Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
  • *Ability to deliver training by presentations or written material
  • *Ability to work autonomously with minimal supervision and to be highly motivated as part of a small and specialist team

Qualifications

Essential

  • Degree or a Graduate Level professional qualification (such as Solicitor/Legal Executive/ACII) or equivalent knowledge and skills
Person Specification

SUPPORTING STATEMENT

Essential

  • In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
  • Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
  • Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

Desirable

  • Please continue your supporting statement in this section here.

Experience

Essential

  • *Extensive experience in handling complex personal injury/clinical negligence claims
  • *Good experience of handling and making decisions on maternity incidents/claims; decisions on liability will need to be made at an early stage, with reference to limited information
  • *Expert specialist in-depth knowledge of personal injury and clinical negligence claims and the law behind them
  • *Able to analyse a range of options and alternative opinions where expert opinions vary
  • *Able to present and explain highly complex and sensitive issues in an appropriate manner

Desirable

  • *Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
  • *Ability to deliver training by presentations or written material
  • *Ability to work autonomously with minimal supervision and to be highly motivated as part of a small and specialist team

Qualifications

Essential

  • Degree or a Graduate Level professional qualification (such as Solicitor/Legal Executive/ACII) or equivalent knowledge and skills

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

For questions about the job, contact:

Claims Recruitment Team

nhsr.claimsrecruitment@nhs.net

02078112700

Date posted

10 June 2022

Pay scheme

Agenda for change

Band

Band 8b

Salary

£54,764 to £63,862 a year + London only HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

M9912-NHSR-2022-44

Job locations

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


NHS Resolution

7&8 Wellington Place

Leeds

LS1 4AP


Supporting documents