Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The Claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function.
This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.
We are therefore recruiting talented and experienced Technical Leader with specialist knowledge of non-clinical liability and property claims, including all types of Employers, Public, Product and Directors and Officers liability, data Protection and Professional Indemnity claims to join the Claims Management function on a permanent contract basis.
Main duties of the job
This role is a key strategic
leadership and management role in the function. They are a senior member of the
team, investigating, negotiating, reserving and settling claims.
They are responsible and
accountable for the interpretation and application of case law that has a
direct impact on patients and service users who may have been harmed by a
result of an action within a member Trust.
The role holds a personal case
handing authority and is accountable for assessing and reviewing individual
team members handling authorities.
They will ensure an exemplary
standard of customer service and team technical competence, whilst being
accountable for the technical performance of the team. They are accountable for
team and self in the achievement of technical KPIs and in the achievement of,
or exceeding, designated technical audit standards.
They will be accountable for
the technical development of staff and in collaboration with the Operational
Team Leader is responsible for career development, including input into yearly
appraisals and that a talent management and succession plan is in place for the
team.
Acting as the senior technical
referral point for members of the team, they will provide guidance and training
to team members to ensure the highest possible standard of claim settlement and
claims cost containment.
The role will operate in a matrix capacity
acting as a technical specialist providing support, advice and guidance across
multiple teams.
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include access
to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also
committed to support individuals in having a work and life balance, offering
flexible working arrangements. Furthermore, we can offer a chance to gain extra
skills and training and with regular reviews and a clear plan, all employees
can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000
characters to demonstrate the information above, this will be across two
sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1) A written assessment which
will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 2 January 2023.
2) A formal interview and further
assessments which will be held via conference call or video-based interaction
rather than face to face meetings. The assessments & interviews date is
scheduled in the week commencing 16 January 2023 and will be used to assess knowledge, skills
and competency of the candidates.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in
the UK, NHS Resolution is currently unable to support any sponsorship requests.
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager.
Please include an email address in your
application for your referees.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000
characters to demonstrate the information above, this will be across two
sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1) A written assessment which
will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 2 January 2023.
2) A formal interview and further
assessments which will be held via conference call or video-based interaction
rather than face to face meetings. The assessments & interviews date is
scheduled in the week commencing 16 January 2023 and will be used to assess knowledge, skills
and competency of the candidates.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in
the UK, NHS Resolution is currently unable to support any sponsorship requests.
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager.
Please include an email address in your
application for your referees.
Person Specification
Supporting Statement
Essential
- Specialist knowledge of non-clinical liability and property claims, including all types of Employers, Public, Product and Directors and Officers liability, data Protection and Professional Indemnity claims
- Masters Degree or equivalent experience
- Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims
- Demonstrable significant experience of working in a cross functional and multi stakeholder environment
- Extensive experience of handling complex personal injury/ negligence claims to a successful conclusion
- Understanding of NHS Resolution business objectives and philosophy
- Experience of successfully managing a complex caseload and while successfully achieving set targets
- Experience of planning designing and delivering training interventions to share expert knowledge
- Consistently achieving targets and key performance indicators
- Ability to deal professionally and diplomatically with senior managers, colleagues and staff, demonstrating resilience in often difficult and challenging circumstances
- High level interpretation and analysis of management information
- Ability to prepare written documentation in a concise and professional manner conveying highly complex sensitive and contentious information
- Demonstrable evidence of high-level negotiation skills and task planning
- Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies
- Ability to explain highly complex issues to others and overcome any barriers to understanding
Desirable
- Recognised post graduate management qualification
- Insurance/ legal/ clinical/ medical qualification
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Excellent communication, interpersonal facilitation and presentation skills
- Commitment to own personal and continued professional development
- Able to manage and successfully progress several conflicting priorities at the same time
Supporting Statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice Period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
Person Specification
Supporting Statement
Essential
- Specialist knowledge of non-clinical liability and property claims, including all types of Employers, Public, Product and Directors and Officers liability, data Protection and Professional Indemnity claims
- Masters Degree or equivalent experience
- Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims
- Demonstrable significant experience of working in a cross functional and multi stakeholder environment
- Extensive experience of handling complex personal injury/ negligence claims to a successful conclusion
- Understanding of NHS Resolution business objectives and philosophy
- Experience of successfully managing a complex caseload and while successfully achieving set targets
- Experience of planning designing and delivering training interventions to share expert knowledge
- Consistently achieving targets and key performance indicators
- Ability to deal professionally and diplomatically with senior managers, colleagues and staff, demonstrating resilience in often difficult and challenging circumstances
- High level interpretation and analysis of management information
- Ability to prepare written documentation in a concise and professional manner conveying highly complex sensitive and contentious information
- Demonstrable evidence of high-level negotiation skills and task planning
- Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies
- Ability to explain highly complex issues to others and overcome any barriers to understanding
Desirable
- Recognised post graduate management qualification
- Insurance/ legal/ clinical/ medical qualification
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Excellent communication, interpersonal facilitation and presentation skills
- Commitment to own personal and continued professional development
- Able to manage and successfully progress several conflicting priorities at the same time
Supporting Statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice Period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
