Job responsibilities
The opportunity
We are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.
What you’ll be doing
Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.
What we’re looking for
Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and or high value caseload while successfully achieving set targets
Detailed knowledge and understanding of the application of current law relating to clinical negligence claims
Demonstrable evidence of the ability to plan and organise a broad range of complex activities within a claims environment
Excellent communication skills, including composing complex correspondence and legal documentation
Experience of planning, designing and delivering training to share expert knowledge with claims colleagues
The ability to explain highly complex issues to internal and external stakeholders and overcome any barriers to understanding
Understanding of NHS Resolution strategic objectives, philosophy and PEER values
What we offer in return
Competitive salary and benefits package
We are a committed flexible and family-friendly working organisation.
Opportunities for career growth and development
Collaborative and innovative work environment
Work in a progressive environment towards data-driven strategies
A commitment to diversity, equality, and inclusion
Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
24 hours employee assistance programme from PAM Wellness (EAP)
Eye care vouchers for Specsavers
Health service discounts
Blue Light card, a discount service for the emergency services and the NHS
Cycle to work scheme
Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Additional information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements. For internal applicants, please also include information regarding your current FHA (financial handling authority).
Closing date: 21 April 2026
If you use AI to assist with any part of your application, please clearly indicate where it was used.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Senior Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
