Job responsibilities
Skills & Abilities
- Ability to work autonomously and make recommendations to employing/contracting organisations without reference to others based upon independent judgement and interpretation of policies.
- Practical experience of managing complex performance cases. Understanding of improvement tools and techniques.
- Understanding of the broad NHS strategy and policy agendas.
- Highly developed interpersonal, negotiation, influencing and conflict management skills required to communicate controversial service improvement or organisational change issues.
- Track record of national networking.
Experience
- Experience of managing performance concerns in line with regulatory frameworks: Performers Lists regulatory frameworks and Maintaining High Professional Standards (MHPS).
- Practical experience in managing complex performance cases. Significant experience and success in a number of senior managerial and/or clinical roles.
- Recent significant experience at senior level with proven track record of using professional knowledge to bring about change.
- Significant experience of facilitating and managing change within and across organisations.
- Significant experience of working with senior managers and leaders.
- Good understanding/experience of educational and management options for addressing poor performance.
- Previous NHS experience Proven track record and significant experience of successful working with staff to deliver change.
Qualifications
- Educated to Doctorate level or equivalent knowledge, experience and competency. Medical, HR, dental, pharmacy or legal background or experience.
Knowledge & Understanding
- In depth knowledge of Performers List and/or Maintaining High Professional Standards (MHPS) and how these apply in managing performance concerns.
- An understanding of principles and practices in relation to the promotion of equality and diversity.
- An understanding of confidentiality policies/procedures.
With our national and regional presence, we are uniquely positioned to identify and support healthcare organisations that need enhanced assistance in achieving a just and fair culture in managing and resolving concerns. We also shape and drive national policy in collaboration with external stakeholders, and our ambition is to advance this critical aim.
The Advice Service provides a range of services to NHS organisations and other bodies in England, Wales, Northern Ireland and beyond. All Advice service functions contribute to the delivery of NHS Resolutions strategy, and include:
- Case advice providing high quality expert advice and support to healthcare organisations and practitioners on understanding, managing and resolving individual and team concerns, including proactively monitoring effectiveness of our advice
- Assessments and other interventions providing enhanced, specialist interventions to resolve complex performance and inter-relational concerns at individual and team level.
- Education, evaluation, research and insights - identifying and sharing good practice to support improvements to the handling of performance concerns and increase capacity and capability at a local level, as well as supporting our own learning and continuous improvement.
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Location
This is a homeworking role with travel expected across the UK including England, Wales and Northern Ireland and to our offices in London and Leeds.
Our main London office is located on the 8th Floor, 10 South Colonnade, Canary Wharf, London, E14 4PU. There are links to the office via DLR and tube and the closest stations are Canary Wharf DLR station and Canary Wharf station on the jubilee line. We also have an office in central Leeds at Arena Point, Merrion Way, Leeds, LS2 8PA.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
Applicants must have extensive experience in a healthcare setting, with a professional background in one or more of the following areas: medicine, dentistry, pharmacy, employment law, defence, professional membership, regulatory bodies, or HR.
Applicants should possess an in-depth understanding and have experience of involvement in the management of performance concerns utilising the Maintaining High Professional Standards (MHPS) regulatory framework, and how it applies in managing performance concerns.
As we seek to diversify the skills and experience within our team, we strongly encourage applications from underrepresented groups. We welcome applications from individuals seeking flexible working hours (minimum 22.5 hours per week). Fixed-term contracts and secondment arrangements will also be considered.
This recruitment is taking place in parallel with a broader programme of service improvement which could likely result in changes to our structure and may impact roles within the service. However, this essential appointment is intended to complement these changes.
If you would like to learn more about this exciting opportunity, please contact Clare Game clare.game1@nhs.net in the first instance.
Assessment Centre (if applicable)
Indicative timeframes for the recruitment process are as follows, but could be subject to change:
Deadline for applications is 13 July 2025.
Two virtual written assessments will take place between 21 and 23 July 2025.
Online personality assessment (30 minute) to take place between 11 and 13 August 2025.
Online personality assessment follow-up discussion via MS Teams (up to 60 minutes) to take place between 14 and 18 August 2025.
Interviews: to take place 13 and 14 August 2025.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 13 July 2025
Please note that the salary is pro rata, depending on the number of contracted hours per week, which can range between 22.5 and 37.5 hours.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
