Claims Assistants

Job description

Job responsibilities

The opportunity

We are looking for Claims Assistants to join our Claims Support Service team, supporting regional teams by providing claims handling administrative support in the handling of claims.

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

Our Claims Assistants manage the more process-driven and administrative-focused tasks that occur during the life cycle of a claim. Having an effective administrative function with talented Claims Assistants as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and to achieve excellence in delivery of our objectives.

What you'll be doing

• Diary management

• Sending/receiving/reviewing correspondence from variety of stakeholders

• Responding to emails and in person enquiries

• Using claims management system

• Email/shared mailbox responsibility and management

What you'll bring

• Excellent oral and written communication skills

• Confidence in making enquiries via phone and email.

• Ability to work collaboratively in a team.

• Ability to work in an environment exposed to sensitive information and maintain confidentiality.

• Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.

• Excellent attention to detail

• Ability to manage and take responsibility for tasks, not simply complete them

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide mix of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

What we offer in return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

About us

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Additional Information

To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Person Specification

Qualifications

Essential

• Excellent oral and written communication skills
• Confidence in making enquiries via phone and email.
• Ability to work collaboratively in a team.
• Ability to work in an environment exposed to sensitive information and maintain confidentiality.
• Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
• Excellent attention to detail
• Ability to manage and take responsibility for tasks, not simply complete them

Desirable

• NA

Experience

Essential

• Excellent oral and written communication skills
• Confidence in making enquiries via phone and email.
• Ability to work collaboratively in a team.
• Ability to work in an environment exposed to sensitive information and maintain confidentiality.

Desirable

• NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)