NHS Resolution

Education Support Administrator

The closing date is 20 May 2025

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Job summary

We are seeking a motivated and detail-oriented Education Support Administrator to join our Education Team at NHS Resolution. Based in Leeds or home worker, this permanent full-time role provides vital administrative and technical support for our education programmes aimed at healthcare professionals and NHS leaders.

The post holder will collaborate closely with the Education Support Co-ordinator and be line managed by the Education Programme Executive.

Main duties of the job

  • Provide day-to-day administrative support for digital and face-to-face education delivery, including logistics coordination, venue booking, and technical support (e.g. MS Teams breakout rooms).
  • Liaise with internal and external stakeholders such as subject matter experts, trainers, event delegates, and partner organisations.
  • Issue and manage evaluation surveys and support pre- and post-event planning and reporting.
  • Support the creation and maintenance of educational materials, presentations, databases, and stakeholder contact lists.
  • Monitor resource levels, manage supplies and orders, and coordinate printing and dispatch of materials.
  • Offer frontline customer service and respond to enquiries via email, phone and in person.
  • Assist in quality assurance, data analysis, and measuring training effectiveness.

About us

We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.

Please see our careers site for further details about us

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000142

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Job description

Job responsibilities

What we’re looking for

The role will include activities such as:

  • Supporting delivery of digital training, including setting up of break out rooms, on the day event support, provision of training for trainers in related software, assisting with new product design for online materials.
  • In the case of face to face training tasks might include but are not limited to liaising with, clients, booking venues/meeting rooms, external suppliers, making accommodation bookings, ordering refreshments, assisting in the production and maintenance of educational materials and presentation slides, providing on the day virtual event support via MS Teams including the management of break out rooms, basic data entry, checking various corporate stakeholder contact databases for accuracy; inputting and/or downloading data (usually evaluation feedback and workshop registrations); ordering relevant stationery, printing and collating educational materials, couriering materials to relevant venues, setting up and down training rooms.
  • Issuing and managing survey evaluations and pre and post education event administration and planning.
  • Self-motivated and able to prioritise and organise a varied and busy workload.
  • Working collaboratively with other team members to achieve business targets set.
  • Demonstrating ownership and responsibility for self-development on a continuous basis, evidencing this through the annual appraisal process and accompanying personal development plan.
  • Willing to undertake on-the-job and other training as required.

 

Job description

Job responsibilities

What we’re looking for

The role will include activities such as:

  • Supporting delivery of digital training, including setting up of break out rooms, on the day event support, provision of training for trainers in related software, assisting with new product design for online materials.
  • In the case of face to face training tasks might include but are not limited to liaising with, clients, booking venues/meeting rooms, external suppliers, making accommodation bookings, ordering refreshments, assisting in the production and maintenance of educational materials and presentation slides, providing on the day virtual event support via MS Teams including the management of break out rooms, basic data entry, checking various corporate stakeholder contact databases for accuracy; inputting and/or downloading data (usually evaluation feedback and workshop registrations); ordering relevant stationery, printing and collating educational materials, couriering materials to relevant venues, setting up and down training rooms.
  • Issuing and managing survey evaluations and pre and post education event administration and planning.
  • Self-motivated and able to prioritise and organise a varied and busy workload.
  • Working collaboratively with other team members to achieve business targets set.
  • Demonstrating ownership and responsibility for self-development on a continuous basis, evidencing this through the annual appraisal process and accompanying personal development plan.
  • Willing to undertake on-the-job and other training as required.

 

Person Specification

Qualifications

Essential

  • Educated to Diploma or A Level
Person Specification

Qualifications

Essential

  • Educated to Diploma or A Level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Coordinator

Wioletta Sionko

nhsr.hrrecruitmentandresourcing@nhs.net

Details

Date posted

13 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000142

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


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