Project Manager - CEP

Job description

Job responsibilities

The opportunity:

NHS Resolution is transforming how it delivers its core services through the Claims Evolution Programme (CEP) – a strategic initiative aimed at building a modern, world-class claims management model for the NHS. To support this transformation, we’re looking for a skilled Project Manager to lead key workstreams, ensuring projects are delivered to time, scope and quality – all while maintaining a focus on benefits realisation and user-centred outcomes.

This is an opportunity to contribute to the evolution of one of the most impactful public service organisations in the UK, helping to improve the experience of those we serve and preserving resources for patient care.

What you will be doing:

• Planning and delivering complex cross-functional workstreams within CEP, applying agile principles and best practice project methodologies
• Engaging and collaborating with stakeholders across the NHS Resolution landscape
• Supporting the scoping of initiatives with business analysts and subject matter experts, translating requirements into clear project plans and deliverables
• Driving effective governance through the maintenance of RAID logs, timely escalations, benefit tracking, and progress reporting to ensure alignment with programme goals
• Facilitating workshops and stakeholder communications to ensure project outputs are clearly understood and adopted
• Coaching and mentoring colleagues, supporting the project management profession within NHS Resolution

What you will bring:

We are looking for an experienced and adaptable project manager with:

• Proven experience delivering business or digital transformation projects in a complex environment
• A solid grounding in project management tools and methodologies (eg. Agile/Waterfall), with relevant certifications.
• Strong communication and stakeholder management skills – confident in navigating competing priorities and driving consensus
• The ability to plan, manage, and adapt in a dynamic setting, delivering value iteratively and sustainably
• Technical and analytical confidence, including experience with tools like MS Project, Jira, and online collaboration platforms
• A commitment to continuous improvement and user-centred mindset that aligns with NHS Resolution’s strategic values
• NHS/Health Authority/public sector is desirable but not essential

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 10th April 2025 at 23:59pm

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

This role offers flexible working with a possibility to work fully remotely or on a hybrid basis from our Leeds or London offices

Who we are

We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK

Please see our careers site for further details about us

Person Specification

Qualifications

Essential

• Educated to Masters degree level or equivalent relevant experience
• Relevant project management qualification (eg. Agile/Scrum/APM) or equivalent practical experience

Desirable

• None to be included

Experience

Essential

• Strong experience delivering business change or major IT projects in a complex, fast-paced environments
• Proven ability to lead and manage multidisciplinary teams and external suppliers
• Excellent communication, stakeholder engagement and conflict resolution skills
• High-level analytical, strategic thinking, and problem-solving abilities
• Experience using tools such as MS Project, Jira or Mural
• Strong organisational skills and experience managing risk, issues, and dependencies
• Working knowledge of project governance, service lifecycles and benefit realisation

Desirable

• Experience delivering transformation projects within the NHS or wider public sector
• Familiarity with Government Digital Service (GDS) standards
• Experience building and evaluating business cases and evidence-based change models
• Strong data analysis skills to support impact evaluation
• Experience coaching and developing others within a project delivery setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds, London, Hybrid or Home working

London

London

E14 4PU

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)