Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The Strategic Intervention Team created in February 2020 falls under the Claims Strategy function. The team are looking to
- Promote collaborative working with claimant solicitors.
- Develop and test new ways of working and claims strategy.
- Evaluate claims data to increase learning.
- Advance our dispute resolution (DR) initiatives.
Find new ways to inspire and cultivate change within the organisation through the furtherance of our business strategy and overall objectives.
We are therefore looking for Claims Strategic Intervention Managers who are innovative and passionate about contributing to change and will be joining us on a permanent contract basis.
Main duties of the job
As a Claims Strategic Intervention Manager you will be responsible for contributing towards working collaboratively with Claimant Solicitors to seek early resolution of claims. Continually learning about specific Claimant behaviour to see where we can make strategic changes and influence the Claims market. Providing Claims Managers with the assistance and tools to consider new ways of working, inviting suggestions and opportunities to further discussion and looking to test and pilot new schemes, ways of working and evaluating successes.
You will be piloting new schemes and initiatives and working with the Continuous Improvement Team to implement these changes across the Organisation, considering new ways of working and new case management methods. Alongside of the mentioned activities, you will also be responsible for handling your own traditional case workload.
In addition to having technical knowledge and experience of claims management and excellent organisational skills you will also demonstrate the following competencies:
- Ability to work as a team member and collaboratively with other teams
- Exceptional customer focus and awareness
- Excellent verbal and written communication skills
- Be focused on continuous service improvement and innovation
- Ability to build and maintain relationships with internal and external stakeholders
About us
NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
Please see the attached Job description and Person specification for more information.
Please ensure that you carefully read the job description attached in supporting documentation and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application is assessed against these criteria. Your online application and supporting statement should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessment which may be used for further shortlisting. The written assessment will be undertaken in the week commencing 4/07/2022.
A formal interview and further assessments which will be held via conference call or video based interaction rather than face to face meetings.
The interviews are scheduled on 19/07/2022 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Job description
Job responsibilities
Please see the attached Job description and Person specification for more information.
Please ensure that you carefully read the job description attached in supporting documentation and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application is assessed against these criteria. Your online application and supporting statement should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CV’s, therefore your application must be via the NHS Jobs online application form.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
A written assessment which may be used for further shortlisting. The written assessment will be undertaken in the week commencing 4/07/2022.
A formal interview and further assessments which will be held via conference call or video based interaction rather than face to face meetings.
The interviews are scheduled on 19/07/2022 and will be used to assess knowledge, skills and competency.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application. Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
We do not pay or reimburse expenses for attending interviews.
Person Specification
Qualifications
Essential
- *Masters level degree or equivalent relevant experience
- *An insurance or legal qualification
Desirable
- *An insurance or legal qualification
Experience
Essential
- *Extensive clinical negligence and non-clinical negligence personal injury claims handling experience
- *Managing a case load within strict time limits and conflicting priorities
- *Developing and monitoring processes and procedures
- *Thorough understanding of current law and relevant statutes
- *Knowledge and understanding of confidentiality within the workplace (particularly the NHS)
- *Ability to innovate in the management of clinical negligence and non-clinical personal injury claims and to identify opportunities for more effective claims management
- *Highly developed negotiation skills with the ability to be authoritative and persuasive
- * Drafting legal documents and complex legal correspondence a concise and professional manner
SUPPORTING STATEMENT
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Desirable
- Please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your notice period with current employer? Is the notice period negotiable?
Person Specification
Qualifications
Essential
- *Masters level degree or equivalent relevant experience
- *An insurance or legal qualification
Desirable
- *An insurance or legal qualification
Experience
Essential
- *Extensive clinical negligence and non-clinical negligence personal injury claims handling experience
- *Managing a case load within strict time limits and conflicting priorities
- *Developing and monitoring processes and procedures
- *Thorough understanding of current law and relevant statutes
- *Knowledge and understanding of confidentiality within the workplace (particularly the NHS)
- *Ability to innovate in the management of clinical negligence and non-clinical personal injury claims and to identify opportunities for more effective claims management
- *Highly developed negotiation skills with the ability to be authoritative and persuasive
- * Drafting legal documents and complex legal correspondence a concise and professional manner
SUPPORTING STATEMENT
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Desirable
- Please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your notice period with current employer? Is the notice period negotiable?
